Sales Team Leader (CPT) at Datafin Recruitment

ENVIRONMENT:

• Our client, the UK’s most awarded and fastest-growing next-gen Telco/VoIP provider for small businesses is looking for an experienced Sales Team Leader to join their growing sales teams. 
• In this role, you will be responsible for leading the Online Signup Sales team, reporting to the Head of Sales and working alongside other Team Leaders.

DUTIES:

• Focus your time on areas that will help improve the upgrade rate
• Offer callback support to leads being nurtured i.e.: constant training & support
• Monitor upgrade conversion to ensure CAC targets are met
• Manage daily metrics & de-risk anything that will affect performance
• Driving sales targets & ensuring team members achieve their daily/monthly KPIs & sales conversions.
• Addressing all team issues & concerns on a daily basis.
• Liaising with marketing weekly & providing feedback.
• Coordinating with the Onboarding/VoIPcare team to resolve any issues with the Self Signup (SSU) process, ensuring zero errors.
• Escalating failed processes or Automation to the Development team.
• Managing & escalating recurring technical issues affecting the trial upgrade process.
• Conducting coaching sessions, performance assessments, & disciplinary hearings.
• Ensuring that all operational requirements & changes are effectively communicated to relevant stakeholders & staff.
• Training & mentoring team members on best practices & constantly improving their skillset.
• Initiating sales process improvements.
• Working closely with the Head of Sales & Marketing to scale the team using the level structure.
• Establishing a structure with proper metrics monitored daily to manage the team effectively & continually improve team performance.
• Continually reviewing and optimizing all sales processes to enhance performance.
• Ensuring full compliance with policies & procedures & collaborating with HR to conduct disciplinary hearings.
• Demonstrating a proven ability to lead & energize sales teams, creating a positive buzz daily.

REQUIREMENTS:

• Understanding data & reporting
• 2-4 years of experience working as a team lead or similar position.
• Telesales experience targeting the UK market.

ATTRIBUTES:

• Strong verbal & written communication skills.
• Excellent presentation skills, along with the ability to motivate team members.  
• Self-motivated with the ability to prioritize tasks, work independently & be a great team player