Latest Jobs at Datafin Recruitment

ENVIRONMENT:

• A well-established Financial Services provider seeks an energetic, positive and self-driven professional to fill the position of District Administration Manager for its George branch.
• You will effectively manage the administration function within the District Office and provide administration support to the District Branch Manager including prepping for weekly Sales meetings by ensuring applications and contract stock are sufficient, aiding clients, when necessary, with amendments, cancellations, claims and any other general queries and managing the Admin staff, providing training when required.
• The successful incumbent must understand the financial industry and be skilled in Excel, Word and PowerPoint.

DUTIES:

• Administer the submissions of the Sales Division and ensure that applications are captured and scanned within the required time.
• Ensure that the completed supervision questionnaires are scanned and uploaded.
• Prepare for weekly Sales meetings by ensuring that application and contract stock are sufficient.
• Submit weekly and monthly reports to the Line Manager.
• Assist with clients where necessary including, but not limited to amendments, cancellations, claims and any general query.
• Effectively manage the Administrators and provide training where required.

REQUIREMENTS:

• Grade 12 or similar qualification is essential.
• Excellent written and verbal communication skills in English is essential.
• Additional Language(s) will be advantageous.
• Minimum of 1 to 2 years’ proven work experience Funeral Insurance.
• Admin office work and customer service experience will be required.
• Experience with MS Office, especially Excel, Word and Outlook are required.
• Must have a minimum typing speed of 25 words per minute (will be tested).
• RE5 (desirable).

ATTRIBUTES:

• Ensure that clients are addressed in a professional, helpful, and friendly manner:
• Effective listening skills, patience, and empathy.
• Good time management and attention to detail.
• Be self-motivated, work independently and as part of a team. 
• Adhere to deadlines and be able to work under pressure. 

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ENVIRONMENT:

• CRAFT artwork and layout for a variety of print formats including digital & social media platforms as your creative talents are sought to fill the role of a Mid-Senior Graphic Designer wanted by a dynamic Visual Communications Agency.
• You will also create elements for animated instructional and training material while contributing to conceptualising sessions and constructing composite elements like Infographics, for various comic titles.
• MUST-HAVE requirements include a Bachelor’s Degree in Graphic Design with at least 5 years’ experience in a similar role including both digital and print media and with corporate brand awareness and strong proficiency in Photoshop, Illustrator & InDesign.
• You will also require a good sense of 3D objects, proficiency on both PC and macOS and a mature and responsible attitude towards work with the ability to take ownership of projects. Please ensure that you include a link to your portfolio on your CV.

DUTIES:

• Conceptualise and create artwork and layout for posters, newsletters, magazines, and other printing related material.
• Create and re-adapt content for print, digital and social media platforms.
• Create elements for animated instructional and training material.
• Contribute to conceptualising sessions.
• Construct composite elements like Infographics, for a variety of comic titles.

REQUIREMENTS:

MUST-HAVEs –

• A Bachelor’s Degree in Graphic Design.
• A minimum of 5 years’ experience as a Graphic Designer.
• Experience in both digital and print media.
• Have experience with corporate brand awareness.

Additional –

• A good sense of three-dimensional objects.
• Adobe Photoshop.
• Adobe Illustrator.
• Adobe InDesign.
• Microsoft Office (basic).
• Both PC and macOS.

ATTRIBUTES:

• Task driven with the ability to meet tight deadlines.
• Ability to take initiative and problem solve.
• Work well under pressure.
• A mature and responsible attitude towards work with the ability to take ownership of projects.
• Must be willing to work as part of a team.
• Good communication and organisational skills.
• Strong attention to detail.
• Be adaptable to new projects and requirements.

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ENVIRONMENT:

• YOUR expertise in the design and integration of test systems as a Senior Hardware Test Engineer is sought by a leading provider of Electronic Systems.
• You will provide inputs to project plan, SOW and estimated labour for a test bench development project, perform the detail design and create the manufacturing baseline while leading schedule, procurement and assembly functions.
• The ideal candidate must be familiar with test systems and hardware development in the military and avionics development environments.
• You will need to possess a B.Eng. Degree (Electronics) or similar with 10+ years on test system development and electronic circuit design & 5+ years in test equipment and unit test integration You will also require knowledge of National Instruments and other general test equipment and MW and RF related test equipment.

DUTIES:

• Provide inputs to project plan, SOW and estimated labour for a test bench development project.
• Derive lower-level test bench hardware requirements.
• Perform the high-level architectural design of a test bench.
• Perform the detail design and create the manufacturing baseline.
• Lead schedule, procurement and assembly functions.
• Coordinate the mechanical design and assembly drawings.
• Coordinate and participate in integration, test and qualification activities of the test bench.
• Create and maintain documentation according to the test bench development process.
• Configuration and version control of the baselines.
• Fault finding, repair and maintenance support on the test benches.

REQUIREMENTS:

Qualifications –

• B.Eng. Degree (Electronics) or similar.

Experience/Skills –

• 10+ Years on test system development and electronic circuit design.
• 5+ Years in test equipment and unit test integration.
• Experience in engineering and testing procedures.
• Deep understanding of electronic circuits and equipment function.
• Fault finding and repair experience.
• Requirement’s analysis and writing.
• Test systems architectural design.
• Test system hardware design.
• Digital and general analog electronic design.
• Technical Team Leader experience.
• Knowledge of National Instruments and other general test equipment.
• MW and RF related test equipment.
• Signal integrity concepts on interfaces between test equipment and the unit under test.
• Electronic hardware design.

Advantageous –

• Schematic capturing and PCB layout.
• C# Development skills.

ATTRIBUTES:

• Self-motivated, disciplined, driven and responsible individual.
• Strong communication skills.
• Must have the ability to act as a Technical Team Leader.
• Able to perform in a fast-moving demanding environment.
• Ability to multi-task and fit into a group orientated development environment. 
• Take full ownership of assigned tasks and completes them timeously. 

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ENVIRONMENT:

• A leading provider of Electronic Systems seeks a highly strategic-thinking Technical Product Manager who will be responsible for designing and supporting its competitive products that meet and exceed market and end-user requirements throughout the entire product lifecycle.
• You will ensure the technical integrity of baseline products in the Product Life Cycle Management (PLCM) process by capturing, verifying and validating results to maintain and support current generation products and establish new baseline products utilizing emerging technologies.
• The successful incumbent will require a B Engineering or equivalent tertiary qualification with relevant System Engineering courses.
• You will need 8 years Systems Engineering Management with customer project experience, proficiency with DOORS, DOORS Tools and active participation in the SGD Requirements Management Plan & have extensive experience and background in the defense EW environment (Airborne EW: Radar Warning, Missile Warning, Laser Warning and Countermeasures).

DUTIES:

Product Requirements –

• Determine product requirements through information gathering using portfolio vision, the product strategy from the product plan, customers, marketing, etc.
• Compare trends and remain up to date with relevant technologies within the organisation and in the open market and provide feedback and guidance to Product Managers and Technical Design Authorities.
• Influence the technical product roadmap by providing proposed solutions by introduction of new technologies, product re-use and adaptation.
• Participate in drafting such technical development product roadmaps and influence the Product Manager, TDA’s and other key stakeholders in terms of prioritization and funding of product roadmaps.
• Adapt system requirements based on the approved roadmap.
• Advise Product Manager on Make or Buy product recommendations.

Technical Management –

• Ensure there is a relevant set of management plans for the product including System Engineering Management Plan, Test and Evaluation Management Plan, Logistic Support Plan, Configuration Management Plan, Quality Management Plan, etc.
• Develop, maintain and baseline a set of generic system requirements including system requirement specifications, interface requirements, subsystem requirements, installation requirements, environmental requirements, logistic requirements etc, all to be captured in DOORS and ensure customer projects use the generic content to the extent possible.
• Develop, maintain and baseline a set of generic acceptance tests and results.
• Conduct robustness and limit testing using Target System Test opportunities.
• Review Target System Test and Evaluation Master Plans.
• Provide Target Systems Support by assisting with initial planning for new programs, supporting allocated Target Project teams, influencing system demonstrations and trails planning, and participate in customer reviews and audits.
• Review and co-sign sub-systems requirement specification and deviations.
• Ensure full requirements traceability between System to Software and LRU/SRUs, and between project specification and system requirement specification.
• Manage lifecycle processes, including obsolescence management, end of production.
• Oversee day-to-day technical tasks and activities related to the R&D assignment, project adaptations, bug-fixing and maintenance.
• Provide accurate costings for R&D tasks, new equipment development, project adaptations, bug-fixes, interface adaptations for consolidation by the Product Manager.

Technical Support to Marketing and Sales –

• Serve as the point of contact for technical marketing support.
• Provide inputs for technical proposals, including system architecture, compliance, NRE requirements and system integration cost estimates.
• Develop and maintain a reference set of marketing technical documentation in conjunction with Product Manager.
• Provide input for marketing brochure content, including the scope of ILS packages and after sales support.

Technical After-Sales Support –

• Analyse reported problems and recommend solutions.
• Provide technical support to Customer Support Department by offering inputs and guidance for long-term planning and addressing and customer related issues including retrofits, training, and upgrades.

Client Relations –

• Support System Engineers by addressing queries and gathering feedback.
• Provide technical support for proposals, presentations and training sessions.
• Ensure effective internal client relations by providing technical assistance.

Vendor Relations of strategic IDAS LRU’s –

• Identify, evaluate and maintain relationships with key vendors of 3rd party LRU’s.
• Support strategic procurement in the negotiation of contracts, continuously monitor performance and collaborate on technology integrations together with these vendors.
• Assist in resolving vendor related technical problems.

REQUIREMENTS:

Qualifications –

• An applicable Engineering qualification (B Engineering or equivalent tertiary qualification).
• Relevant System Engineering courses.

Experience/Skills –

• Minimum of eight (8) years Systems Engineering Management with customer project experience.
• Proficiency with DOORS, DOORS Tools and active participation in the SGD Requirements Management Plan.
• Extensive experience and background in the defense EW environment (Airborne EW: Radar Warning, Missile Warning, Laser Warning and Countermeasures).
• Experience with Model Based System Engineering approach and concepts.
• Proven track record of successful product development and execution.
• Customer Relationship Management skills.
• Competence in generating effective Operation Concept Description / User Requirements.
• Commitment to ensuring the longevity of delivered customer products.
• Excellent communication skills aimed at team collaboration and providing the best technical solutions.

Advantageous –

• PM / TPM courses.
• Financial Management qualification.

ATTRIBUTES:

• Strong management and leadership skills.
• Strategic thinking ability.
• Excellent team building, problem-solving, negotiation and conflict resolution skills.
• Proficient presentation, oral and written communication and interpersonal skills.
• Analyse and interpret data.
• Ability to influence people.

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ENVIRONMENT:

• A Supply Chain Specialist in Tzaneen, focused on building long-term sustainability, seeks the numerical expertise of a highly analytical Financial Manager, able to function effectively under high seasonal pressure. In this pivotal role, you will be responsible for establishing, maintaining, and coordinating accounting systems and internal control procedures, while ensuring the effective management of all financial processes.
• The successful incumbent must possess a B. Com Honours Degree with a major in Financial Accounting, has completed articles, and brings 5–7 years of solid finance experience including in IFRS (International Financial Reporting Standards), SARS related functions – Provisional Tax, VAT, PAYE, EMP500, Diesel rebates and SQL & Advanced Excel proficiency.

DUTIES:

• Establish, maintain, and coordinate the implementation of accounting and accounting control procedures and management of all internal processes.
• Recommend, develop and maintain financial databases and computer software systems.
• Compliance of insurance and financial policies, processes and procedures.
• Prepare operational or risk reports for management analysis.
• Costings systems, inputs control and reporting.
• Management of Inter Company accounts.
• All SARS related functions – Provisional Tax, VAT, PAYE, EMP500, Diesel rebates, etc.
• Manage Debtor accounts and Debtor statement analysis.
• Ensure financial processes are optimised.
• Interact with external Auditors in completing audits.
• Prepare information for Exco and Board presentations.
• Prepare monthly management accounts – investigate variances to budget and KPI’s.
• Prepare annual and interim budgets and cash flow management.
• Ensure timeous payments of statutory returns.
• Payroll management, audits and compliance.

REQUIREMENTS:

Qualifications –

• B.Com Honours Degree with a major in Financial Accounting (Post-articles).

Experience/Skills –

• 5–7 years of Finance work experience.
• Strong finance-based analytical skills.
• Proficient in IFRS (International Financial Reporting Standards).
• Skilled in IT systems, including SQL databases.
• Advanced Microsoft Excel skills.

ATTRIBUTES:

• Excellent communication skills and able to manage a team.
• Self-motivated with a positive attitude.
• Strong analytical and auditing skills.
• Proven team player with collaborative mindset. 
• Effective planning and delegation capabilities. 

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ENVIRONMENT:

• Our Client has an opening for a System Admin / Query candidate to join their IT team in Century City, Cape Town, South Africa. They specialize in the provision of fuel management solutions based on Automated Vehicle Identification (AVI) and related products and services.
• They are looking for an energetic candidate that will primarily focus on maintaining and troubleshooting enterprise level data exchanges, APIs, control processes between their sites, servers and customers.

DUTIES:

Data Management Responsibilities

• Monitor and maintain all data transmission services/scripts.
• Configure and manage server FTP data folders.
• Perform data analysis queries
• Import / Export scheduling
• Process testing after updates
• Task prioritizing

Reporting and Reconciliation

• Quality / professional feedback to emails and lev3 escalations.
• Compile ad hoc reports.
• Perform financial reconciliations.

Collaboration and Requirements Gathering

• System Monitoring (Site, Network, Server, Imports, Exports).
• Work closely with stakeholders on query resolution.
• Perform business analytics and translate to SQL (reports/forms).
• Basic product line connection testing and troubleshooting.
• Work well with other business units

Software Admin

• Perform pricing setups & other operational functions on 3rd party reprice systems (lev1)
• Take responsibility for B2B data movements.
• Manage B2B certificate renewals.
• Ensure websites are HTTPS compliant.

Troubleshooting and Support

• Troubleshoot system failures and customer queries (lev1).
• Provide after-hour support for system-related failures (lev1).
• Troubleshoot Server failures / Oversee restoration (lev1)
• Support ticket creation, follow ups, closure

Documentation

• Compile and update system support manuals (lev1)

REQUIREMENTS:

• National Diploma in Information Technology or equivalent NQF 5/6 qualification required
• PHP (4+ years) required
• MySQL (any Database 4+ years) required
• Cloud Deployment experience required
• Linux deployment experience required
• Windows deployment experience required
• FTP exchange experience required
• API experience beneficial
• Basic Networking Experience beneficial
• Knowledge of XML beneficial
• Any previous support experience beneficial
• Touch typing required
• Good documentation skills

ATTRIBUTES:

• Commitment to stable systems
• Analytical with a penchant for problem solving
• Strong ethics
• Willing to learn / willing to share
• Good communication skills
• Be professional / well-spoken / patient
• English and Afrikaans and a third language if possible
• Attention to detail
• Integrate well with the team
• Own transport (commute to work) within working hours 
• Be available after hours to restart processes if there is a system failure. 

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ENVIRONMENT:

• Our Client has an opening for a Mid-level C++ Developer to join their IT team in Century City, Cape Town, South Africa. They specialize in the provision of fuel management solutions based on Automated Vehicle Identification (AVI) and related products and services.
• They are looking for an energetic candidate that can develop and extend their current software solutions while also providing quality feedback to the testing and implementation teams.   

REQUIREMENTS:

• Minimum 4 years working experience in a development capacity (following qualification/studies)
• Good references (will be checked)
• C++ system development (4+ years)
• MySQL or any other DB (4+ years)
• Docker proficiency advantageous
• GitLab proficiency advantageous
• Client – Server knowledge advantageous
• PHP development advantageous
• Linux proficiency advantageous
• Networking / VPN / Routing background required
• Produce quality code
• Good documentation skills

ATTRIBUTES:

• A keen interest in software development
• Consistent JIRA project updates and feedback
• Take responsibility for deliverables
• Integrate well with their team
• Highly analytical with a penchant for problem-solving
• Logical thought process 
• Enthusiastic about technology 

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ENVIRONMENT:

• BE responsible for researching potential partnerships and carbon market off-takers, initiate contact, build trust to foster long-term relationships in order to add value to participating farmers as the next Strategic Partnerships Manager wanted by a dynamic AgriTech Start-Up.
• The position requires a ‘go getter’ attitude with great people and organisational skills.
• The individual should be comfortable presenting and networking at events. Most importantly, they should have the drive to make an impact in South African agriculture.
• You should also have a suitable qualification such as a Management/Business or Marketing Degree with skills in Budgeting, Data Management, Communication and strong Excel proficiency.

DUTIES:

• Researching potential partner companies for supporting carbon projects (i.e. companies interested in carbon offsetting and supporting regenerative agriculture).
• Networking digitally and at local (potentially international) events.
• Selling spot credits to corporates for the best possible price to maximise regenerative impact.
• Developing and managing long-term partnerships for carbon offtake and managing them on the platform.
• Researching new carbon markets and creating strategies to enter such markets.
• Preparing high-level valuations of potential market opportunities.
• Presenting at events or to potential partners online.
• Contributing to carbon marketing strategies.
• Contributing to the development of carbon projects, their quality and strategic positioning of the business in the credits market.
• Managing budgets, managing carbon credit databases / platforms.
• Contributing to managing non-carbon relationships across the business.
• Assisting in building a team and good control environment within this function over the years to come.
• Assessing legal contracts and agreements.

REQUIREMENTS:

• A qualification / Degree that assists n organisational skills, research (e.g. Management, Business, Marketing, etc.).
• Strong people skills and networking.
• Research skills.
• Relationship Management.
• Budgeting.
• Data Management.
• Communication
• Able to give presentations.
• Strategic decision-making.
• Strong Excel skills.

ATTRIBUTES:

• Thrives on building relationships with people across the world and have experience in partnership-building.
• Quickly grasps and can contribute to business strategies.
• Can get a good sense of a person’s priorities and intentions. 
• Comfortable spending many hours behind a laptop. 

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ENVIRONMENT:

• JOIN a dynamic AgriTech Start-Up seeking a Carbon Project Manager to help in its mission to help and incentivize farmers to transition to Regenerative Agriculture.
• Through ground-breaking technology, they help farmers navigate the complex regulatory and quantification requirements to reward them with carbon credit revenues as an incentive for good land stewardship.
• Your role will entail leading the development of carbon credit projects, ensuring cross-team collaboration towards a unified goal of high-quality projects while managing efforts with registries, Auditors and ratings agencies.
• Applicants will require a Degree that assists in organisational skills, research and/or understanding environmental functions (e.g. Environmental Sciences, Ecology, Agriculture, Management, Business, etc., with good foundational knowledge of statistics and quickly understand complicated calculations or models. You also need strong Excel and report writing skills.

DUTIES:

• Ensure team cohesion towards a unified and clear goal of developing high-quality agricultural carbon projects.
• Take the lead on their yet-to-be-registered South African Grazing Project.
• Assist in thought-leadership on other carbon projects such as a CarbonCrop programme.
• Perform research and feasibility studies for potential project opportunities.
• Contribute to the strategic direction of projects through deep research and critical thinking on registries, methodologies, Auditor selection, legalities, implementation partners, monitoring strategies, communications, structure, etc.
• Manage project processes, including reporting, registry communications, carbon audits, ratings, etc.
• Research new carbon markets and existing market dynamics.
• Contribute to the direction of technology development, particularly those technologies which aid project monitoring efforts.
• Help assemble a top-talent team for new carbon projects.
• Source new opportunities for carbon project development globally.

REQUIREMENTS:

• A Degree that assists in organisational skills, research and/or understanding environmental functions (e.g. Environmental Sciences, Ecology, Agriculture, Management, Business, etc.).
• A good foundational knowledge of statistics and quickly understand complicated calculations or models.
• Strong Excel and report writing skills.
• Has a passion for Regenerative Agriculture and/or nature.
• Able to lead effectively, developing a strategy and vision, communicating the vision, motivating people towards that vision and adapting where necessary. 
• Comfortable spending many hours behind a laptop. 

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ENVIRONMENT:

• A dynamic AgriTech Start-Up seeks a highly ambitious and talented Visual Brand Architect to join its team. You will be expected to ensure a consistent brand identity across all internal and external platforms and partnerships, design new website pages & improve existing pages and components, with good UI/UX principles, using Figma/similar platforms.
• You will also contribute to improvements in brand identity (including the logo, colour palette, Typography, messaging and icons / other digital assets and the brand strategy). The position requires a ‘go getter’ attitude with great Design skills and an understanding of the client base and their UI/UX requirements.
• The ideal candidate will also require a suitable Degree or relevant tertiary qualification in Graphic Design, Information Design, Multimedia or similar field with Design tools proficiency including Figma, UI/UX and a solid understanding of Digital Asset Management, Social Media Management and CI Management.

DUTIES:

• Ensure a consistent brand identity across all internal and external platforms and partnerships.
• Ensure brand consistency, but individual project identity.
• Contribute to improvements in brand identity (including the logo, colour palette, Typography, messaging and icons / other digital assets and the brand strategy).
• Design new website pages and improve existing pages and components, with good UI/UX principles, using Figma/similar platforms.
• Share website designed pages/components with the Software Development team, in a way that reduces their development time.
• Assist with Frontend Development if possible (after training).
• Design company assets (such as website functions/components, icons, social media design templates, presentation templates, marketing materials/booklets, etc.).
• Manage company assets effectively (i.e. database of assets, sharing with team, Version Control, ease-of-search, consistency, etc.).
• Develop brand guidelines/policies for internal and external use, and training relevant team members in these guidelines.
• Manage databases of shared assets (e.g. partners with the logo).
• Contribute to marketing and social media strategies.

REQUIREMENTS:

• Degree or relevant tertiary qualification such as Graphic Design, Information Design, Multimedia, etc.).
• Design tools proficiency including Figma, UI/UX.
• Understanding of Digital Asset Management, Social Media Management and CI Management.
• A broad range of Design interest, from social media to company assets, to presentations to marketing material, etc.

Advantageous –

• Some Frontend coding experience.

ATTRIBUTES:

• Passion for Design.
• Structured and organised.
• Honest and adaptable.
• Communicates well and effectively.
• A team player and willing to work long hours towards the greater team goal.

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ENVIRONMENT:

• BE accountable for managing the delivery of the IT Service Delivery, IT Infrastructure Management, Technical Architecture, IT continuity management and IT finance administration functions of a dynamic Financial Services Group seeking its next Head of IT Operations.
• You will collaborate with the Business in order to deliver these services in an effective and efficient manner, ensuring maximum access, availability and quality of the technology environments and services.
• The successful incumbent must possess a suitable Degree or Diploma, be ITIL Expert Certified or equivalent with a minimum of 5 years work experience managing IT teams, processes, governance and frameworks.

DUTIES:

• Overall ownership, development and management of the processes, procedures and vendors.
• Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles.
• Deliver changes and releases to the IT environment in a manner that ensures continuity to the business.
• Constantly monitor and improve performance against Service and Operational Level Agreements.
• Effective handling of escalations on priority incidents.
• Evolve the maturity of the Service Management, Technical Architecture and Continuity functions in line with an agreed strategy.
• Technical System architecture, solution planning, legacy/obsolescence renewal.
• Strategy and Roadmap planning with team Service Manager and Technical SMEs.
• Responsible for the identification, escalation and mitigation of risks.
• Ensure a culture of continuous service improvement in teams and vendors.
• Management of internal and external relationships.
• Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives.
• Ensure integration with Regional and Group governance requirements as is appropriate.
• Ensure the optimal performance, succession and engagement of teams.
• Ensure alignment of priorities and assist Managers/Technical leads with detailed planning.
• IT Infrastructure/Operations budget management.
• Set goals, define KPIs, and manage performance in line with business strategy.
• Drive continuous improvement initiatives within and across teams.
• IT Contract Management and reviews.
• Facilitate training and development.

REQUIREMENTS:

Qualifications –

• Relevant Degree or Diploma.
• ITIL Expert certificate or equivalent.

Experience/Skills –

• Minimum of at least 5 years’ experience in managing IT teams, processes, governance and frameworks.
• Significant IT Operations Management experience.

Advantageous –

• Project Management experience.
• Experience in the Financial Services industry.

ATTRIBUTES:

• Initiative/Proactivity.
• Leadership skills.
• Deadline driven and highly motivated.
• Written communication.
• Innovation.
• Problem Analysis.
• Teamwork & Partnering.
• Relationship Building.

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ENVIRONMENT:

• A dynamic AgriTech Start-Up in Pretoria seeks your deep knowledge of remote sensing databases and GIS work, an understanding of agricultural systems, coding experience and a drive to make an impact in South African agriculture to be its next Agri GIS Architect.
• You will lead the initial direction of GIS & Remote Sensing capabilities, including building various tools aiding data collection and soil carbon modelling processes. The successful incumbent must possess a Degree GIS / Geo-Informatics, Environmental Sciences, Agriculture, or other relevant qualification with 10 years’ experience in a relevant line of work with proficiency coding in R and using open-source GIS databases. You must also have SAGC membership or with a similar organisation.

DUTIES:

• Assist in building ground-breaking GIS capabilities and helping build up a team of GIS Specialists over the coming years.
• Assess which satellite imagery or remote sensing data is most applicable and cost-effective for the business purposes.
• Use farmer data to develop / improve various tools which aid carbon projects and data collection processes. These include the following potential tools that can be developed with time:
• Cover crop biomass determination
• Grassland biomass production determination
• Cash crop identification tool
• Tillage intensity tool
• Automated field delineations or removal of non-cultivated areas
• from polygons
• Automated field history determinations (e.g. conversions from
• forestry to cultivation or grassland to cultivation, etc.)
• Field stratification
• Support Carbon Model Developers to develop tools/data feeding into digital soil mapping carbon models.
• With time, building tools which add value to farmer’s operations.

REQUIREMENTS:

• A suitable Degree GIS / Geo-Informatics, Environmental Sciences, Agriculture, or other relevant qualifications.
• Have >10 years’ experience in a relevant line of work.
• Have some experience in coding (such as Python) and am proficient in coding in R.
• Cleaning, interpreting and managing remote sensing databases.
• Experience in open-source GIS databases / coding.
• Understand agricultural systems and enjoy adding value to farmers.
• Have membership with SAGC or a similar organisation.
• Technically strong in Statistics and Data Analysis.

ATTRIBUTES:

• Energetic, am looking for a new challenge and am eager to learn new skills.
• Communicate well with people and am able to work independently, staying focused on an agreed strategy / goal.

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ENVIRONMENT:

• PLAY a pivotal role in enhancing clients reporting experience by gathering business requirements and generating detailed specifications to implementing robust solutions and resolving queries as the next SQL Developer/Analyst wanted by an Independent Asset Management Firm.
• As a key member of the team, you’ll leverage technologies like data warehouses, MS SQL Server, Python, and more to implement and enhance innovative reporting solutions. Please note this is a 9-Month Maternity Cover Contract.

DUTIES:

• Create detailed reports, extracts, and queries based on requirement specifications using technologies like SQL.
• Analyse and optimise the performance of stored procedures to ensure efficiency.
• Understand the data architecture within the firm to meet the reporting solution and query resolution needs.
• Collaborate with various business areas to gather requirements and translate them into clear specifications.
• Identify and resolve issues in existing reports and implement corrective actions.
• Effectively communicate analysis findings to internal stakeholders.

REQUIREMENTS:

• Relevant 3 – 5 years working experience.
• Microsoft Technologies: MS SQL Server, Excel, Transact SQL experience essential.
• GitHub.

Advantageous –

• Asset Management experience.
• Source Control System knowledge.
• Some Python knowledge.

ATTRIBUTES:

• The ability to ‘approach and own’ and continuously looks for opportunities to develop.
• Ability to recognise and embrace change.
• Can analyse, interpret and assimilate information.
• A curiosity about technology and its potential to drive innovation.

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ENVIRONMENT:

• A dynamic provider of Cloud-based Operating Solutions seeks a Sales Executive with 3-5+ years in Sales roles within SaaS, custom software, digital transformation, or B2B technology sectors.
• This is an execution-focused role for a proactive sales professional who will contribute to commercial growth by identifying opportunities, closing deals, and building lasting client relationships, while working within a high-performance team.
• The ideal candidate must also have a suitable Degree or Diploma in Business/Marketing/IT or similar field with a proven track record in meeting or exceeding sales targets & experience in solution-selling and managing B2B sales cycles.
• You also need to be familiar with CRM tools (e.g., HubSpot) and sales processes and have a solid understanding of South African public and private sector dynamics.

DUTIES:

Lead Generation and Prospecting (50% of role focus) –

• Identify and qualify potential clients through research, networking, and targeted outreach.
• Generate leads via inbound inquiries, cold calling, email campaigns, and industry events.
• Build and maintain a robust sales pipeline aligned with company targets.

Sales Execution (40% of role focus) –

• Conduct consultative sales presentations and demos to showcase bespoke software solutions.
• Negotiate and close deals, ensuring alignment with client needs and company offerings.
• Collaborate with technical teams to tailor proposals and respond to RFPs effectively.

Customer Relationship Management (5% of role focus) –

• Nurture existing client relationships to drive upsell, cross-sell, and renewal opportunities.
• Act as a trusted point of contact, providing ongoing support and gathering feedback.
• Track client interactions in CRM systems to ensure accurate forecasting and reporting.

Market Intelligence and Support (5% of role focus) –

• Stay informed on industry trends, competitor activities, and emerging technologies.
• Contribute insights to the sales team and assist in refining sales strategies.
• Support marketing efforts by providing field-level feedback and participating in campaigns.

REQUIREMENTS:

Qualifications –

• Relevant Degree or Diploma in Business, Marketing, IT, or a related field.

Experience/Skills –

• 3-5+ Years in Sales roles within SaaS, custom software, digital transformation, or B2B technology sectors.
• Proven track record in meeting or exceeding sales targets.
• Experience in solution selling and managing B2B sales cycles.
• Familiarity with CRM tools (e.g., HubSpot) and sales processes.
• Understanding of South African public and private sector dynamics.

Advantageous –

• Experience in Bespoke Software Sales, Agile Development, or Cloud Solutions.

ATTRIBUTES:

• Results-driven mindset with strong initiative and persistence.
• Excellent communication, negotiation, and interpersonal skills.
• Adaptable, collaborative, and motivated by targets and incentives.
• Demonstrates a proactive, customer-centric approach with the ability to uncover needs and close deals effectively.
• Maintains discipline in pipeline management and adapts to client objections.
• Builds trust-based relationships with clients and internal teams, communicating clearly and persuasively.
• Excels in teamwork and contributes to a positive, goal-oriented environment.
• Stays ahead of industry trends, proactively spotting opportunities and sharing insights.
• Thrives in a dynamic setting, balancing independence with team collaboration.
• Handles rejection and challenges with positivity, continuously improving skills and processes. 
• Embraces feedback and focuses on delivering measurable results. 

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ENVIRONMENT:

• A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business.
• The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.

DUTIES:

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
• Perform root cause analysis when troubleshooting.
• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
• Daily server checks by means of RMM software to ensure all systems are running optimally.
• Follow up with suppliers on tickets and faults logged with their service desks.
• Maintain and administer server storage solutions and network devices.
• Ensure the security and integrity of the company’s IT infrastructure.
• Perform regular system updates, patches, and backups.
• Monitor and respond to security incidents and threats.
• Implement and enforce IT policies and procedures.
• Maintaining the PABX, adding cordless and desk phones.
• Assist employees with IT-related tickets and provide end user education on current and new technologies.
• Assist with developing and maintaining documentation for IT internal procedures and user guides.
• Ensure all IT related issues raised by employees are logged before attending to the issue.
• Maintain 98% company SLA on critical or downtime tickets.
• Assist with network planning and keeping LAN / WAN documentation up to date.
• Assist with the evaluation and recommendation of new hardware and software solutions.
• Assist with the development of their Microsoft eco system, both onsite and cloud.

REQUIREMENTS:

Qualifications & Experience

• Degree in Information systems or Diploma in related I.T field or
• Microsoft Certified: Azure Administrator Associate combined with
• Microsoft Certified: Windows Server Hybrid Administrator or
• Microsoft 365 Certified: Enterprise Administrator Expert
• IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
• 4-6 Years experience in similar, senior role
• Preferred experience with hypervisors, servers, managed switches, firewalls
• Desktop support, 0365 Administration

ATTRIBUTES:

• Punctual
• integrity and shows interest and enthusiasm towards work
• Co-operates with staff at all levels within the company
• Dependable
• Shows initiative
• Attention to detail and accuracy
• Ability to follow procedures
• Work within a team
• Excellent oral, visual and written communication skills
• Professionalism and attention to detail.
• Demonstrates complete confidentiality
• Deadline-driven
• Team player
• Ability to work under pressure.
• Flexible and adaptable to change  
• Ability to prioritise work effectively  

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ENVIRONMENT:

• A Community Upliftment Programme based in Joburg seeks a strategic-thinking Data Analyst who will enhance its internal analytical capacity, support strategic insights, and ensure high-quality data governance and use across the organisation and network. You will help strengthen the ability to leverage data for strategic decision-making and programme adaptation.
• Applicants must possess a Bachelor’s Degree in Education/Psychology/Economics or Social Sciences or related field with at least 2 years of experience in Data Analysis, Data Science, or similar fields, provided the candidate can conceptualise and execute research/statistical analysis independently.
• You will require strong quantitative and analytical skills, including proficiency with statistical software (e.g., Stata, R, or SPSS), experience with data visualisation tools e.g., Power BI, Tableau, demonstrated ability to design and implement rapid experiments & the ability to explain complex data to non-technical audiences.

DUTIES:

• Data Analysis and Insights Generation.  
• Support Organisational Learning and Adaptive Strategy.
• Co-develop Research and Evaluation Agenda. 
• Data Governance and Quality Assurance.
• External Engagement and Knowledge Sharing.

REQUIREMENTS:

Qualifications –

• A minimum of a Bachelor’s Degree in Education, Psychology, Economics, Social Sciences, Statistics, Public Health or a related field, with a Masters preferred.

Experience/Skills –

• At least 2 years of experience in Data Analysis, Data Science, or related fields, provided the candidate can conceptualise and execute research/statistical analysis independently.
• Strong quantitative and analytical skills, including proficiency with statistical software (e.g., Stata, R, or SPSS).
• A strong working and theoretical knowledge of statistical principles, ideally relating to designing and running randomised control trials.
• Experience with data visualisation tools (e.g., Power BI, Tableau).
• Proven ability to drive continuous improvement in data systems and insights generation.
• Strong communication and report-writing skills, with the ability to explain complex data to non-technical audiences.
• Experience in managing and working with large datasets and relational databases.
• Familiarity with data governance, including privacy, compliance, and security requirements.
• Demonstrated ability to design and implement rapid experiments.
• Experience working in a social impact or nonprofit context.

Desirable –

• Familiarity with survey software (e.g. SurveyCTO) and CRMs (Microsoft Dynamics) as well as Azure.
• Experience in building capacity for data use and improving data literacy across teams.
• Experience and/or curiosity to work with AI tools, automation tools, Machine Learning and algorithms.

ATTRIBUTES:

• Problem-solving skills.
• Ability to work collaboratively and effectively in a cross-functional team environment.

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ENVIRONMENT:

• A dynamic AgriTech Start-Up seeks a highly ambitious and talented Visual Brand Architect to join its team. You will be expected to ensure a consistent brand identity across all internal and external platforms and partnerships, design new website pages & improve existing pages and components, with good UI/UX principles, using Figma/similar platforms.
• You will also contribute to improvements in brand identity (including the logo, colour palette, Typography, messaging and icons / other digital assets and the brand strategy).
• The position requires a ‘go getter’ attitude with great Design skills and an understanding of the client base and their UI/UX requirements.
• The ideal candidate will also require a suitable Degree or relevant tertiary qualification in Graphic Design, Information Design, Multimedia or similar field with Design tools proficiency including Figma, UI/UX and a solid understanding of Digital Asset Management, Social Media Management and CI Management.

DUTIES:

• Ensure a consistent brand identity across all internal and external platforms and partnerships.
• Ensure brand consistency, but individual project identity.
• Contribute to improvements in brand identity (including the logo, colour palette, Typography, messaging and icons / other digital assets and the brand strategy).
• Design new website pages and improve existing pages and components, with good UI/UX principles, using Figma/similar platforms.
• Share website designed pages/components with the Software Development team, in a way that reduces their development time.
• Assist with Frontend Development if possible (after training).
• Design company assets (such as website functions/components, icons, social media design templates, presentation templates, marketing materials/booklets, etc.).
• Manage company assets effectively (i.e. database of assets, sharing with team, Version Control, ease-of-search, consistency, etc.).
• Develop brand guidelines/policies for internal and external use, and training relevant team members in these guidelines.
• Manage databases of shared assets (e.g. partners with the logo).
• Contribute to marketing and social media strategies.

REQUIREMENTS:

• Degree or relevant tertiary qualification such as Graphic Design, Information Design, Multimedia, etc.).
• Design tools proficiency including Figma, UI/UX.
• Understanding of Digital Asset Management, Social Media Management and CI Management.
• A broad range of Design interest, from social media to company assets, to presentations to marketing material, etc.

Advantageous –

• Some Frontend coding experience.

ATTRIBUTES:

• Passion for Design.
• Structured and organised.
• Honest and adaptable.
• Communicates well and effectively.
• A team player and willing to work long hours towards the greater team goal.

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ENVIRONMENT:

• SHAPE infrastructure roadmaps with scalability, reliability, and business needs in mind as the next Senior TechOps Specialist sought by a fast-growing SaaS company providing innovative compliance monitoring solutions for the Financial Services industry.
• You will lead the design and automation of deployments, ensuring compliance and security across environments, and driving Incident Management practices.
• The ideal candidate will combine their deep expertise in AWS and infrastructure-as-code with strong leadership in operational excellence, incident response, and security-first practices.
• You will require 7+ years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.

DUTIES:

• Architect, implement, and manage AWS services including EKS, EC2, ECS, S3, RDS, IAM, and Security Groups.
• Drive Infrastructure as Code adoption using Terraform and other automation frameworks.
• Lead the design and optimisation of CI/CD pipelines to ensure reliable and secure deployments.
• Oversee container orchestration and workload management in Kubernetes (EKS).
• Implement monitoring, observability, and alerting for proactive incident detection and resolution.
• Conduct penetration testing, vulnerability management, and infrastructure hardening.
• Ensure compliance with SOC2, and ISO27001 standards across systems and processes.
• Own the incident response lifecycle: triage, mitigation, root cause analysis, and post-mortems.
• Define and enforce security and operational best practices across teams.
• Mentor Engineers in TechOps, DevOps, and SRE disciplines to raise the technical bar.
• Partner with product and engineering leadership to guide infrastructure strategy and roadmap.
• Optimise infrastructure performance and costs while ensuring scalability and resilience.

REQUIREMENTS:

• 7+ Years of experience in technical operations, DevOps, or SRE roles, with at least 3 years in a senior capacity.
• Strong hands-on expertise with AWS (EKS, EC2, ECS, S3, RDS, IAM, Security Groups).
• Proven experience with Terraform and Infrastructure as Code best practices.
• In-depth knowledge of Kubernetes, containerisation, and microservices architectures.
• Demonstrated experience with penetration testing, vulnerability scanning, and remediation.
• Familiarity with compliance frameworks such as SOX, SOC2, or ISO27001.
• Proficiency in designing and managing CI/CD pipelines and observability systems.
• Track record of leading incident response and operational risk management.
• Strong communication skills and ability to collaborate cross-functionally with Security, Product, and Engineering teams.

ATTRIBUTES:

Key Competencies Required –

• Technical Mastery: Deep knowledge of AWS, Kubernetes, IaC, and modern DevOps practices.
• Operational Excellence: Skilled in designing resilient, secure, and cost-efficient infrastructure.
• Security Leadership: Strong understanding of cloud security, compliance frameworks, and risk management.
• Incident Leadership: Experienced in driving incident response, RCA, and post-mortem culture.
• Mentorship: Capable of coaching and developing engineers across TechOps and SRE functions.
• Collaboration: Works effectively across engineering, security, and product teams to align priorities.
• Execution: Delivers improvements through automation, standardisation, and iterative development.
• Adaptability: Thrives in fast-paced, dynamic environments with evolving priorities.
• Communication & Documentation: Clearly documents systems, incidents, and decisions for organisational alignment.

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ENVIRONMENT:

• A leading school supplies provider is seeking a dynamic and driven Online Channels Sales Promoter to maximize sales performance across all their digital platforms, including their e-commerce websites, and social media channels.
• This role is central to their digital growth strategy and will focus on creating high-impact promotions, executing data-driven campaigns, and leveraging digital marketing tactics to boost conversions and revenue.

DUTIES:

Drive Online Sales:

• Execute promotions and campaigns that directly increase revenue across their e-commerce platforms.
• Optimize product listings and promotional pages for maximum conversion.

Digital Marketing Execution:

• Plan and run multi-channel campaigns (website, email, social media, paid ads) to drive traffic and sales.
• Implement performance-driven tactics such as retargeting, upselling, and cross-selling.

Content Creation & Social Media:

• Create compelling product descriptions, promotional banners, and social media content.
• Manage social calendars and publish engaging posts across all social media channels.

Analytics & Trendspotting:

• Track and analyse sales performance, conversion rates, and traffic sources.
• Identify emerging e-commerce trends and competitor strategies to inform new campaigns.

Optimization:

• Conduct A/B testing on landing pages, ad creatives, and promotional mechanics.
• Recommend improvements to UX, checkout flow, and product merchandising.

REQUIREMENTS:

Required Skills & Qualifications

• 5+ years in e-commerce sales, digital marketing, or online merchandising.
• Proven ability to drive online revenue growth through campaigns and promotions.
• Strong knowledge of social media marketing, SEO, and conversion optimization.
• Familiarity with e-commerce platforms  
• Analytical mindset with experience using analytical tools like Google Analytics, etc.

Nice-to-Have

• Paid media experience (Google Ads, Meta Ads).
• Basic design/video editing skills (Canva, Adobe Suite).

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ENVIRONMENT:

• A leading provider of advanced Financial Security Services in Johannesburg is seeking a skilled and detail-driven Testing Specialist to take charge of all business testing within their Operations division.
• The role involves reviewing, designing, developing, testing, and documenting software upgrades, enhancements, and changes prior to live deployment. The ideal candidate will hold a relevant qualification (Degree/Diploma/ISEB Practitioner Certificate in Software Testing preferred) and possess 4+ years of testing experience within the Securities industry.
• Certification or hands-on experience with test automation tools, as well as a solid understanding of financial market systems, will be highly advantageous.

DUTIES:

Operational Responsibilities

• Good knowledge of Operations within the securities industry.
• Thorough knowledge of test methodologies.
• Excellent knowledge of business testing, Testing Policies, processes, procedures and tools.
• A thorough understanding of all their Change Control, Release and software development life cycle professes.
• Ensure all test stages within Projects, Releases or Change Control and initiatives are correctly planned and executed in accordance with the agreed timelines and testing process.
• Review, design and development of test cases and procedures.
• Assess execution of testing to identify gaps or changes required to ensure sufficient coverage.
• Assess testing executed related to test cases and scenarios for completeness.
• Review the outputs from test results, report findings and communicate recommended solutions to the testing team, other business units and all stakeholders.
• Ensure testing and raising of incidents or changes is in compliance with the agreed change control process.
• Manage, arrange and conduct market meetings and / or market testing or related.
• Assess Automation suitability at various test phases and recommend tools for purchase.
• Implement and utilize automated testing tools.
• Excellent Excel Skills.
• Responsible for implementing best test practices to mitigate the risks of implementing new systems.
• Ability to handle sensitive situations where unit testing not adequately performed by the IT division.
• Ability to raise and escalate testing feedback, issues or problems.
• Ability to meet deadlines and drive project plans effectively and efficiently.
• Ensuring effective testing validation and verifications.
• Ability to access sufficiency of testing.
• Effective communication of testing input and output with the Operations team to ensure feedback is given on all outcomes.
• Communicate defect tracking through the testing process to the Operations Manager, Change Control Manager, Project Managers or any other appropriate stakeholders.
• Review the risk of inadequate testing and communicate all risks to the relevant stakeholders.

Special Requirements

• Ensure Testing Specialist Services is aligned with:
• The organisation’s business strategy including vision and mission.
• Compliance with regulation.
• Informed of all business and information technology projects across all divisions.
• Provide Testing specialist services to their clients: leadership, all divisions & employees and stakeholders (external Clients).
• Identify, manage and mitigate any risks testing related or raise and escalate otherwise.

REQUIREMENTS:

Minimum Qualifications | Minimum Experience

• Degree / Diploma / Certificate e.g. ISEB Practitioner Certificate in Software Testing would be an advantage; and preferably a certification in one or more test automation tools or relevant experience
• 4 years’ experience in a testing environment within the Securities industry.
• A financial markets system background would be an advantage.

ATTRIBUTES:

• Ability to communicate testing related information to the market players.
• The ability to work in a team to achieve the strategic objectives of the division and the organisation. 
• Strong conflict resolution and negotiation skills. 

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ENVIRONMENT:

• Our client, the UK’s most awarded and fastest-growing next-gen Telco/VoIP provider for small businesses is looking for an experienced Sales Team Leader to join their growing sales teams. 
• In this role, you will be responsible for leading the Online Signup Sales team, reporting to the Head of Sales and working alongside other Team Leaders.

DUTIES:

• Focus your time on areas that will help improve the upgrade rate
• Offer callback support to leads being nurtured i.e.: constant training & support
• Monitor upgrade conversion to ensure CAC targets are met
• Manage daily metrics & de-risk anything that will affect performance
• Driving sales targets & ensuring team members achieve their daily/monthly KPIs & sales conversions.
• Addressing all team issues & concerns on a daily basis.
• Liaising with marketing weekly & providing feedback.
• Coordinating with the Onboarding/VoIPcare team to resolve any issues with the Self Signup (SSU) process, ensuring zero errors.
• Escalating failed processes or Automation to the Development team.
• Managing & escalating recurring technical issues affecting the trial upgrade process.
• Conducting coaching sessions, performance assessments, & disciplinary hearings.
• Ensuring that all operational requirements & changes are effectively communicated to relevant stakeholders & staff.
• Training & mentoring team members on best practices & constantly improving their skillset.
• Initiating sales process improvements.
• Working closely with the Head of Sales & Marketing to scale the team using the level structure.
• Establishing a structure with proper metrics monitored daily to manage the team effectively & continually improve team performance.
• Continually reviewing and optimizing all sales processes to enhance performance.
• Ensuring full compliance with policies & procedures & collaborating with HR to conduct disciplinary hearings.
• Demonstrating a proven ability to lead & energize sales teams, creating a positive buzz daily.

REQUIREMENTS:

• Understanding data & reporting
• 2-4 years of experience working as a team lead or similar position.
• Telesales experience targeting the UK market.

ATTRIBUTES:

• Strong verbal & written communication skills.
• Excellent presentation skills, along with the ability to motivate team members.  
• Self-motivated with the ability to prioritize tasks, work independently & be a great team player  

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ENVIRONMENT:

• A leading tech-driven hospitality group is on the hunt for a Process Architect to streamline and elevate their business operations by designing and optimizing processes that boost efficiency, enhance effectiveness, and improve customer satisfaction.
• The ideal candidate will hold a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with ITIL 4 Foundation Certification and ServiceNow CSA credentials.
• This is a key role for someone passionate about driving operational excellence in a fast-evolving digital environment.

DUTIES:

• Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs.
• Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.
• Conduct client meetings to gather, articulate, and document business and functional requirements from stakeholders. Prepare the Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).
• Design and document Service Management process designs based on business and functional requirements.
• Communicate functional and process designs to both project and client leadership.
• Work with technical specialists who will configure/customize solutions in alignment with the design.
• Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design. Act as the single point of contact for process/functional queries raised during the testing phase.
• Provide input to other teams (data, change management teams) in the creation of their deliverables.
• Train stakeholders on new processes and coordinate test efforts to ensure processes are executed per design.
• Assist and support continuous process improvement practices.
• Build excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy and quality of delivery.
• Solve problems quickly and calmly while contributing to deliverables.
• Organize and execute test cycles, developing test scripts and automated testing processes using ATF.
• Assist the project team that manages and communicates the business process and business requirements, ensuring that the proposed solutions meet customer expectations.
• Document user stories with acute attention to detail, review them with stakeholders, gain acceptance criteria, and manage user stories throughout the development lifecycle with local and remote teams.
• Be a technically savvy architect who can navigate complex environments and form client relationships that allow for engagement as a trusted advisor to solve business problems.
• Possess strong commercial acumen and the ability to create, sell, and deliver large-scale engagements.

REQUIREMENTS:

Education, Certifications, and Qualifications

MUST HAVE

• Bachelor’s degree in computer science, Information Technology, or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required).

NICE TO HAVE

• Any certifications in business process consulting are highly advantageous, as are any relevant technical associations/certifications.
• ITIL® Master Certification.
• ITIL 4 Strategic Leader (ITIL SL):
• ITIL 4 Strategist Direct, Plan, and Improve
• ITIL 4 Leader Digital and IT Strategy
• ITIL 4 Managing Professional – any 2 Certifications:
• ITIL 4 Specialist: Create, Deliver, and Support
• ITIL 4 Specialist: Drive Stakeholder Value
• ITIL 4 Specialist: High-velocity IT

Industry and Technical Skills and Experience

MUST HAVE

• Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
• Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 20000.
• Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).
• Strong background in business process consulting and a proven track record of successfully improving client business outcomes.
• Exhibit a combination of management, consultancy, project delivery, and technical skills.
• Demonstrated ability and experience advising and influencing key stakeholders, both internal and external, providing insights that lead to key decision-making.
• Able to think strategically and laterally, be innovative, and find creative solutions to client problems.
• Ability to influence and inspire change, both across the organization and with external stakeholders.

NICE TO HAVE

• At least 5 years of professional experience working in IT Service Management with tangible expertise in working in a services-based construct (not just a process-based construct).

Knowledge

• In-depth knowledge of business process consulting within the Application/Business Management/IT Service Management space.
• Knowledge of GRC processes.
• Advanced knowledge of Microsoft Office Suite – Excel, PowerPoint, etc.

ATTRIBUTES:

• Think of solutions and provide resolution when escalating to project/client leadership for final decisions.
• Ability to collaborate with client executives at the operational level.
• Ability to work under pressure, plan personal workload effectively, and delegate.
• Can negotiate to achieve a "win-win" outcome.
• Ability to understand new issues quickly and make wise decisions.
• Ability to interface and maintain effective working relationships across multiple stakeholders.
• Creative and strategic thinker who demonstrates calmness and composure under pressure and uncertainty.
• Ability to inspire confidence and create trust.
• Self-motivated and proactive, with excellent time management and prioritization skills.
• Ability to manage anger.
• Ability to adjust to changing situations and new challenges.
• Be meticulous and thorough in work, ensuring that no details are overlooked.
• Be emotionally supportive. 
• Work effectively with others and contribute to the team’s success. 

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ENVIRONMENT:

• Our client, a pioneering tech-driven software company revolutionizing how retailers manage service, repair operations, and customer communication, is seeking a Business Relationship Manager to join their dynamic Growth Team.
• This role is all about building lasting partnerships, owning the full client lifecycle from engaging demos and deal closures to long-term account growth and opportunity expansion.
• Around 80% of your focus will be on strategic account management and account-based selling, while the remaining 20% will involve new business development to support continued global expansion.
• You’ll work closely with a team of Sales Development Representatives (SDRs) who handle lead qualification and demo scheduling, allowing you to focus on consultative selling and driving results.
• As the company operates across multiple time zones, flexibility to work shifts aligned with regions such as the U.S. or Australia/New Zealand is essential.

DUTIES:

• Deliver engaging demos and presentations tailored to client needs, and close deals.
• Manage and grow client accounts post-sale by building trusted relationships and uncovering new opportunities.
• Drive account-based selling to achieve and exceed revenue targets.
• Work closely with SDRs to convert qualified leads into successful business.
• Pursue targeted new business opportunities (approx. 20% of the role).
• Collaborate with internal teams (marketing, customer excellence, product) to ensure client satisfaction and retention.
• Maintain accurate sales pipeline records and provide regular reporting.
• Stay up to date on product developments and industry trends.

REQUIREMENTS:

• Proven experience in account management, sales, or business development (SaaS/software background a plus).
• Strong consultative sales skills with the ability to align solutions to client needs.
• Results-driven, with the confidence to close deals and the curiosity to uncover opportunities.  
• Tech-savvy and eager to learn about their evolving product and market.
• Able to work flexible shifts when needed, including early mornings (from 4 a.m.) or evenings (ending around 10 p.m.) depending on client regions.

ATTRIBUTES:

• Excellent communication, negotiation, and presentation skills.  
• Highly self-motivated, organized, and effective in a remote work environment