Salesforce Administrator Service Cloud Experience essential at Mimecast

The Salesforce Administrator works in conjunction with the project Architect to build the technical solution for a business need.
Depending on the nature of the project, this role will be required to configure the solution within the Salesforce platform and/or perform custom development and may be called on to assist with activities like scoping and documentation.
This role provides an exciting opportunity for a world-class individual who wants to stand out in an entrepreneurial environment.

Responsibilities

• Experienced Salesforce resource to assist in Salesforce Sales Cloud configuration, declarative development, and integrations
• Work closely with Business Analysts to translate business requirements into well‐architected solutions that best leverage the Salesforce platform and AppExchange products
• Configure, test, document and maintain out of the box and / or custom solutions, integrations, and data migration elements of a Salesforce Sales Cloud implementation
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives
• Execute test plans to ensure quality delivery
• Follow configuration standards and participate in configuration reviews during projects to ensure appropriate design patterns are followed
• Provide estimates and work breakdown structures for assigned tasks
• Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions
• Create innovative ways to integrate Salesforce with other business systems such as NetSuite, Marketo, etc.

Qualifications

• 5+ years of progressively responsible experience in a Business Systems role, providing hands-on recommendations for process and systems improvement, while undertaking various configuration projects
• Proven ability to configure and optimize integrated business processes across disparate systems
• 3+ years’ experience being a key stakeholder in a Salesforce.com (or CRM tool) implementation, or experience implementing a major add on to Salesforce.com (or CRM tool), such as CPQ, Business Intelligence, Marketing-Lead Automation, etc.
• 2+ years of configuring and supporting the Salesforce product suite including Sales Cloud, Service Cloud, Community Cloud and AppExchange solutions
• 2+ years of configuring and supporting CPQ and / or DocuSign CLM within the Salesforce Platform
• Configuration experience using Lightning Components, Visualforce, Apex, (controllers, triggers, batch, etc.) and other programmatic solutions on the Salesforce platform
• Configuration experience using the Salesforce point‐and‐click application administration interface
• Ability to perform automated testing and write unit tests
• Experience with full lifecycle development
• Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Rally or Agile Accelerator
• Excellent written and oral communications skills
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Requirements, design, testing, documentation, implementation, and support
• Advocate of best practices, design principles and development methodologies
• Ability to articulate process changes and improvements up and down the organization
• At ease in leveraging virtual resources and teaming to drive projects to on time completion
• Collaborative team player with excellent interpersonal skills

Desirable Skills

• Ability to work independently and think creatively
• Intellectual curiosity and a desire to be challenged
• Team player who is willing to support multiple business processes
• Working knowledge of integration tools such as Dell-Boomi
• Past experience with SFDC apex development and AppExchange products
• Salesforce.com Certification is preferred