Salesforce Snr. Specialist Solution Architecture at Ford Motor Company of Southern Africa

POSITION DETAILS

• Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
• Work with the design team to ensure that the most significant business operations are addressed.
• Collaborate with development teams for any required customizations or integrations.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, which describes the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform.
• Develop and maintain reports and dashboards to support business intelligence and decision-making.
• Identify opportunities for data-driven insights to enhance business processes.

RESPONSIBILITIES

PERFORMANCE MEASURES/ SUCCESS CRITERIA

• User Adoption Rate: Measure the percentage of users’ actively using the Salesforce platform and engaging with the analytics and reports provided.
• Data Accuracy and Integrity: Monitor the quality and accuracy of data input and output within Salesforce to ensure reliable reporting and decision-making.
• Process Efficiency Improvements: Track the identification and implementation of process enhancements within the Salesforce platform to streamline sales operations and increase productivity.
• Report and Dashboard Effectiveness: Evaluate the creation and utilization of meaningful reports and dashboards to provide actionable insights and support informed decision-making for the sales team.
• Training and Support: Measure the successful delivery of Salesforce training and support to sales team members to ensure their proficiency in using the platform for their sales activities.
• Customer Relationship Management (CRM) Adoption: Monitor the integration and utilization of Salesforce CRM functionalities to enhance customer interactions and improve sales strategies.
• Alignment with Ford Behaviors of Excellence, Focus and Collaboration

KNOWLEDGE, SKILLS, and ABILITIES (KSA)

• Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ, Marketing cloud would be an advantage.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Collaborate with cross-functional teams to build sustainable applications.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
• Excellent knowledge of project management methodology such as Scrum, Kanban, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

QUALIFICATIONS

• Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
• 5+ years of work experience in Salesforce solution implementation projects and Marketing and Sales business process
• Experience in Automotive industry preferred
• Minimum Salesforce certified:
  • Administrator
  • Sales Cloud Consultant
  • Marketing Cloud Consultant (advantage)
  • Service Cloud Consultant (optional)
  • Platform App Builder (optional)
  • Automotive Cloud (advantage)
• Bring deep knowledge/skills in technology/non-technology aspects of the platform.
• Demonstrated platform proficiency.
• Extensive experience in designing solutions for key and/or complex multi-cloud projects.
• Functional leadership in all phases of the project
• Accustomed to interaction and involvement with/of the client in each phase of the project. 
• Strong team leadership skills, excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills.