Salesforce Technical Lead at Accenture

Key Responsibilities:

The Salesforce team is growing rapidly and is looking to add experienced Salesforce.com Functional Leads to join our team Functional Delivery Managers. This is a terrific opportunity for a Cloud CRM subject matter expert to take on a functional leadership role within our growing consultancy. You'll have experience with multiple CRM Implementations with user base of 200+ including Enterprise Integrations such as with ERP, Order Management, Claims Systems, Portals, etc.

• Lead and facilitate discovery and scoping sessions with clients
• Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
• Create and defend solution estimate and SOW
• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions
• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements
• Provide recommendations on third-party applications
• Manage expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes
• Disseminating best practices on solution positioning and delivery. 
• Own the solution and provide architectural oversight of the solution throughout the project
• Provide guidance and advisory support to project team on implementation approach and complex configuration issues
• Participate in QA checkpoints during delivery to provide guidance and insure solution aligns with original scope
• Work with project team to develop and validate estimates to support any Change Orders
• Participate in project status meetings, as requested by the Delivery Lead/Project Manager
• Contribute to estimating and SOW templates for future phases
• Leading business and functional requirements definition and prioritization/scoping of requirements. 
• Mapping functional requirements to Salesforce.com features and functionality. 
• Maintaining and coordinate communication with the customer throughout each project
• Mentoring more junior team members in business analysis, project management, and Salesforce.com best practices. 

Qualifications

What skills & experience are we looking for?

• Minimum of 2 years of progressive experience in solutioning, discovery and business analysis, project management, and technology implementation in full life-cycle CRM engagements. 
• Minimum of 3 year of experience with Salesforce.com is required. 
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years’ work experience)

Personal Attributes:

• Exceptional communication and presentation skills.  
• Customer oriented and great at building client relationships.  
• Desire to work in a dynamic work environment and be creative within a team.  
• Proven ability to build, manage and foster a team-oriented environment. 
• Proven ability to work creatively and analytically in a problem-solving environment. 
• Desire to work in an information systems environment. 
• Excellent communication (written and oral) and interpersonal skills. 
• Excellent leadership and management skills.