Samabassador (Centurion) at Smollan

Description

• We are looking for a Sambassador in Centurion, Woodlands to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Sambassador, you will be responsible for:

Customer Experience Management

•  Manage customer vetting and registration
•  Manage rental process
•  Gather feedback and suggestions from customers to continuously improve the rental service
•  Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actions Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• 2-3 years sales experience in Telecommunication or Electronics
• Matric
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)