SAP AMS Analyst at WNS Global Services SA

Job Description

• Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests by advising key users on SAP best practices, customizing and developing within the SAP ECC modules N/N module
• Provide ITIL based user support using Ticket system
• SOx compliancy
• Configuration, development on, and maintenance of our SAP system
• Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements.
• Responsibility Core activities Framework
• Member of the ERP SAP AMS Team providing the specific business as usual functionalities
• Solve the assigned tickets within SAP AMS specific SLAs
• Cooperation with internal and external resources
• Work with and guide the internal users and consultants in support cases as well as in projects
• Documentation and User training:
• Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
• Train (key) users on usage of SAP’s functions.
• Take all necessary activity to achieve business goals within the department, while respecting all existing procedures and rules regarding the quality of work, protection at work and environmental protection.

Qualifications

• Business or Computer Science degree at University level or equivalent Accounting degree and/or accreditation is a distinct advantage.
• Deep knowledge of SAP module N/N and ITIL based user support

Experience:

• Several years experiences in supporting SAP applications, able to analyze business process requirements and specify / propose solutions, experience in international projects, team player, flexible.
• Worked in an international SAPAMS environment compliant to SOX.
• Experience with ITIL processes and ticket based working.
• Worked with business user and understand business terms and conditions
• Has a manufacturing background with complex multiple ERP system support function.