Job Opportunities at WNS Global Services SA

Job Description

• Internal administrator of business systems (mainly SAP ERP) with the focus on system security, administration and ERP authorisations
• SAP ERP user maintenance
• Create, change or delete users for the SAP ERP systems SoX, SAP
• SAP ERP authorizations
• Add, delete SAP authorizations according to the SAP Role concept
• SoX, Maestro, SAP, SoD
• Create evidence reports according to request by internal or external auditors
• Ticket resolution according to SOP SoX and other applicable compliance regulations
• Maestro: Maintain system settings
• Trouble shooting of Maestro solutions, Maestro, Compliance
• SAP Administration Coordinating the refresh of systems, maintain system
• Printer set up and maintenance of connections to our IT systems
• Support continuous improvement projects and team as needed.

Qualifications

• Education & Training: Solid business process understanding within manufacturing industry, SAP Basis and authorizations modules knowledge needed, Maestro, SoX, ITGC, ITIL
• 3 years of experience in similar area

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Job Description

• Provide support to SAP AMS Team by solving SAP related user requests, smaller projects and change requests by advising key users on SAP best practices, customizing and developing within the SAP ECC modules N/N module
• Provide ITIL based user support using Ticket system
• SOx compliancy
• Configuration, development on, and maintenance of our SAP system
• Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements.
• Responsibility Core activities Framework
• Member of the ERP SAP AMS Team providing the specific business as usual functionalities
• Solve the assigned tickets within SAP AMS specific SLAs
• Cooperation with internal and external resources
• Work with and guide the internal users and consultants in support cases as well as in projects
• Documentation and User training:
• Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
• Train (key) users on usage of SAP’s functions.
• Take all necessary activity to achieve business goals within the department, while respecting all existing procedures and rules regarding the quality of work, protection at work and environmental protection.

Qualifications

• Business or Computer Science degree at University level or equivalent Accounting degree and/or accreditation is a distinct advantage.
• Deep knowledge of SAP module N/N and ITIL based user support

Experience:

• Several years experiences in supporting SAP applications, able to analyze business process requirements and specify / propose solutions, experience in international projects, team player, flexible.
• Worked in an international SAPAMS environment compliant to SOX.
• Experience with ITIL processes and ticket based working.
• Worked with business user and understand business terms and conditions
• Has a manufacturing background with complex multiple ERP system support function.

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Summary

• The Quality Assurance department has an opening for a permanent role in the YGP campaign.
• The main purpose of this position is to ensure professional, polite and efficient service is offered at all times, by conducting quality assessments on customer interactions, providing regular feedback to the agents, participating in calibration sessions and audits. It also involves engagement with Ops assistant managers on matters such as corrective action (Feedback session and coaching recommendations). To meet and exceed daily deliverables as well as assessment/audit targets. To employ continuous improvement in all aspects of the business ranging from process, system, people and compliance.
• This is the ideal opportunity for individuals who are considering a career in utilities within the Quality Department. Please note that this is a permanent position.

Minimum Requirements

• Matric or equivalent essential
• Previous 1 year QA experience - essential
• Must have experience in utilities
• Excellent working knowledge of MS Word and Excel
• Write, analyze, validate and interpret data/reports
• Conscientious
• Excellent written and verbal communication skills
• High attention to detail
• Proactive and resilient
• Professional in appearance and manner
• Presentation skills essential

Eligibility Criteria

• Should not be in a PIP (performance improvement) process
• No live warning or records

Qualifications

• This is an example for reference, kindly edit basis role requirement
• A Matric/Grade 12 Certificate or equivalent; Tertiary qualification would be advantageous but not essential.

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Job Description

• We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

Key Responsibilities Areas:

People

• To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programs.

Stakeholder Management

• To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme.

Analytical

• To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.

Financials

• To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently

Qualifications

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience
• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within a contact center
• WiNS rating and on the ‘L’ for one year
• Managing scale of 12-14, either as part of development opportunity or a previous role
• POE required or relevant proof or previous experience
• More than 2 years’ experience working within the BPO sector
• More than 2 years’ experience working in a management role
• Experience managing Omni-channel customer operations
• HR Process Knowledge
• Stakeholder Management
• Report writing
• Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
• Management skills
• Good understanding of the BPO industry
• Communication and written skills
• Problem solving
• Analytical Thinking
• Conflict Management
• Strategic Thinking
• Time Management