Fresh Openings at LexisNexis South Africa

About the Role

• Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Resolve issues on first contact whenever possible and take ownership of follow-up actions.
• Provide first-line technical support for online products, including troubleshooting errors.
• Maintain accurate customer records and ensure billing and subscription details are correct.
• Collaborate with internal teams (Marketing, Editorial, Sales, Warehouse) to meet customer needs.
• Record all interactions in the CRM system and contribute to process improvements.
• Support customer retention by explaining product benefits and encouraging continued engagement.
• Share feedback and insights to improve products, services, and customer experience.

Requirements

• Strong communication skills (written and verbal) with a customer-focused approach.
• Ability to manage multiple tasks and work effectively within deadlines.
• Problem-solving skills and attention to detail in data and processes.
• Basic technical knowledge and willingness to learn new systems and tools.
• Comfortable using CRM or similar platforms for data entry and tracking.
• Ability to work collaboratively with diverse teams and customers.
• Commitment to continuous learning and development through training.
• Previous customer service or technical support experience is helpful but not essential.

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About the Role

• As a Case Law Editor, you will be directly responsible for the editorial production of the All South African Law Reports (All SA) and Butterworths Constitutional Law Reports (BCLR). Your core function includes drafting, formatting, and ensuring all content meets LexisNexis editorial standards. You will manage the end-to-end publishing workflow for both print and digital formats, ensuring timely delivery of volumes and supplements in line with the agreed publishing schedule.

Responsibilities

• Manage Production Schedules: Planning and maintaining detailed content timelines for both print and digital formats, identifying potential bottlenecks, mitigating risks, and communicating deadlines to stakeholders.
• Ensure Editorial Quality: Reviewing, copyediting, and styling legal manuscripts to align with house style; conducting spot checks, coordinating quality assurance reviews, and monitoring case law updates for accuracy.
• Prepare and Maintain Content: Overseeing the creation of consolidated indexes, tables of cases, and statutory material; uploading and organizing content in relevant systems, and preparing annual or biannual supplements and cumulative volume
• Collaborate with Stakeholders: Liaising with authors, freelancers, offshore production teams, and other internal collaborators to address editorial queries and keep publications on schedule.
• Drive Operational Efficiencies: Identifying areas for workflow improvement, recommending solutions, and implementing best practices to enhance editorial processes and production systems.
• When required, perform any of the above or other related functions in respect with the works/products of other departments

Requirements

• LLB or equivalent experience in legal publishing
• Strong grasp of South African case law and legal terminology and proven editorial skills with high attention to detail and structure
• Self-driven with capacity to meet daily content targets independently with ability to manage multiple tasks and meet publishing deadlines
• Competence in MS Office, especially MS Word
• A keen interest or experience in artificial intelligence (AI) using AI tools to enhance legal research and editorial workflows

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About the Role:

• We are seeking a driven and results-oriented New Business Development Manager to join our team. This is a hunter-focused role responsible for identifying, engaging, and converting new clients across the legal fraternity (advocates, attorneys) as well as corporates with legal functions. The successful candidate will be adept at solution selling, building relationships at senior levels, and tailoring our product suite to meet client needs.

Key Responsibilities

• Proactively identify, target, and acquire new business opportunities within the legal sector and selected corporate industries.
• Conduct solution-based sales engagements including client meetings, presentations, and product demonstrations (face-to-face and virtual).
• Research industries and prospective clients to tailor product packages aligned with client requirements.
• Drive targeted sales campaigns, including sector-specific initiatives and participation in marketing-led activities.
• Represent the company at industry events, seminars, and conferences; generate leads and follow up post-event.
• Build and maintain strong relationships with industry bodies such as law societies, bar associations, and chambers.
• Effectively manage sales pipeline, ensuring timely follow-up, accurate forecasting, and achievement of sales targets.
• Demonstrate strong diary and time management, balancing prospecting, client engagement, follow-ups, and reporting.
• Achieve revenue targets.
• Achieve activity levels as required for the BDM role.
• Identifying new clients and new business opportunities, as the primary focus of this role.
• Expanding the account base through proactive prospecting, networking and new logo acquisition.
• Creates demand for the organization's products and services by raising their profile with customers.
• Analysing market trends, sales data and competitor activities to stay ahead of industry developments and opportunities.
• Providing regular reports and updates to management on account performance, forecasts, and key metrics.

Requirements

• Minimum of 3 years’ experience in business development, solution selling, or B2B sales. Proven track record of meeting or exceeding sales targets in commission-driven environments.
• Experience in industries such as software, insurance, telecoms, legal tech, risk/compliance, or subscription-based services preferred.
• Strong business acumen with the ability to engage confidently with senior executives, partners, and decision-makers.
• Excellent communication and presentation skills — articulate, persuasive, and fluent in English.
• Highly self-motivated, disciplined, and able to work independently without close supervision.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Degree in Law or Business is advantageous, but not essential; ability to grasp legal/technical solutions is key.
• Be proficient in CRM software and other relevant tools for managing customer accounts, leads, opportunities and sales activities.
• Have a proven track record of meeting or exceeding sales quotas in a similar role.
• Possess excellent communication and interpersonal skills to interact with clients and internal teams.
• Demonstrate excellent negotiation skills and the ability to close deals effectively.
• Be able to adapt to a dynamic work environment and manage multiple client sales deals effectively.
• Legal, governance, risk and compliance experience would be advantageous

go to method of application »

About the Role:

• We are seeking a driven and results-oriented New Business Development Manager to join our team. This is a hunter-focused role responsible for identifying, engaging, and converting new clients across the legal fraternity (advocates, attorneys) as well as corporates with legal functions. The successful candidate will be adept at solution selling, building relationships at senior levels, and tailoring our product suite to meet client needs.

Key Responsibilities

• Proactively identify, target, and acquire new business opportunities within the legal sector and selected corporate industries.
• Conduct solution-based sales engagements including client meetings, presentations, and product demonstrations (face-to-face and virtual).
• Research industries and prospective clients to tailor product packages aligned with client requirements.
• Drive targeted sales campaigns, including sector-specific initiatives and participation in marketing-led activities.
• Represent the company at industry events, seminars, and conferences; generate leads and follow up post-event.
• Build and maintain strong relationships with industry bodies such as law societies, bar associations, and chambers.
• Effectively manage sales pipeline, ensuring timely follow-up, accurate forecasting, and achievement of sales targets.
• Demonstrate strong diary and time management, balancing prospecting, client engagement, follow-ups, and reporting.
• Achieve revenue targets.
• Achieve activity levels as required for the BDM role.
• Identifying new clients and new business opportunities, as the primary focus of this role.
• Expanding the account base through proactive prospecting, networking and new logo acquisition.
• Creates demand for the organization's products and services by raising their profile with customers.
• Analysing market trends, sales data and competitor activities to stay ahead of industry developments and opportunities.
• Providing regular reports and updates to management on account performance, forecasts, and key metrics.

Requirements

• Minimum of 3 years’ experience in business development, solution selling, or B2B sales. Proven track record of meeting or exceeding sales targets in commission-driven environments.
• Experience in industries such as software, insurance, telecoms, legal tech, risk/compliance, or subscription-based services preferred.
• Strong business acumen with the ability to engage confidently with senior executives, partners, and decision-makers.
• Excellent communication and presentation skills — articulate, persuasive, and fluent in English.
• Highly self-motivated, disciplined, and able to work independently without close supervision.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Degree in Law or Business is advantageous, but not essential; ability to grasp legal/technical solutions is key.
• Be proficient in CRM software and other relevant tools for managing customer accounts, leads, opportunities and sales activities.
• Have a proven track record of meeting or exceeding sales quotas in a similar role.
• Possess excellent communication and interpersonal skills to interact with clients and internal teams.
• Demonstrate excellent negotiation skills and the ability to close deals effectively.
• Be able to adapt to a dynamic work environment and manage multiple client sales deals effectively.
• Legal, governance, risk and compliance experience would be advantageous