SAP Business Support Specialist OT at NTT Ltd.

Key Roles and Responsibilities:

• Maintain the Integrity of the SAP PM Work Management Process
• Focus is on Continues improvement rather than day to day incidents
• Train Business users and SSAs on SAP changes
• Take accountability for the Change Process in SysAid
• If there are problems that the SSA cannot resolve they need to assist in resolving
• Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities  
• Analyse business requirements, interpret and capture them in a business requirements document (BRD)
• Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals 
• Identify gaps in current global/ local business processes and ensure optimisation 
• Assists the local SAP Support Analysts (SSAs) – measure the SSAs’ effectiveness and facilitate any required training and support 
• Participate in regional governance structures 
• Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes 
• Work with the Business Lead to manage requirements from Third Party non-SAP suppliers i.e., interfaces to the application 
• Work with the Global Access and GRC team to ensure process optimisation, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements. 

Knowledge, Skills and Attributes:

• Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
• Effective Service Level Management:
• Engagement Survey - Improvement Plan
• Ensure all global and regional vendors deliver against all agreed SLA’s
• Ensure compliance to all IM policies and report on all matters pertaining to non-compliance
• Ensure compliance to SOX, King IV and all other relevant governance requirements
• Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
• Living the Values
• Maintain good inter-departmental relationships
• Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
• Staff development via formal training where required
• Strategic roadmap agreed with requested and initiatives delivered against expectation
• Timeous completion of ad hoc requests
• Timeously update, maintain and action all items on SysAid

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree in Information Technology / Business Management / Finance
• At least 5 years’ experience in SAP PM in similar role 
• In-depth understanding of the Asset Management and Supply Chain landscape 
• Experience in change management, system integration and solution design 
• Global experience