Fresh Vacancies at NTT Ltd.

Key Roles and Responsibilities:

• Maintain the Integrity of the SAP PM Work Management Process
• Focus is on Continues improvement rather than day to day incidents
• Train Business users and SSAs on SAP changes
• Take accountability for the Change Process in SysAid
• If there are problems that the SSA cannot resolve they need to assist in resolving
• Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities  
• Analyse business requirements, interpret and capture them in a business requirements document (BRD)
• Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals 
• Identify gaps in current global/ local business processes and ensure optimisation 
• Assists the local SAP Support Analysts (SSAs) – measure the SSAs’ effectiveness and facilitate any required training and support 
• Participate in regional governance structures 
• Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes 
• Work with the Business Lead to manage requirements from Third Party non-SAP suppliers i.e., interfaces to the application 
• Work with the Global Access and GRC team to ensure process optimisation, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements. 

Knowledge, Skills and Attributes:

• Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
• Effective Service Level Management:
• Engagement Survey - Improvement Plan
• Ensure all global and regional vendors deliver against all agreed SLA’s
• Ensure compliance to all IM policies and report on all matters pertaining to non-compliance
• Ensure compliance to SOX, King IV and all other relevant governance requirements
• Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
• Living the Values
• Maintain good inter-departmental relationships
• Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
• Staff development via formal training where required
• Strategic roadmap agreed with requested and initiatives delivered against expectation
• Timeous completion of ad hoc requests
• Timeously update, maintain and action all items on SysAid

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree in Information Technology / Business Management / Finance
• At least 5 years’ experience in SAP PM in similar role 
• In-depth understanding of the Asset Management and Supply Chain landscape 
• Experience in change management, system integration and solution design 
• Global experience 

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Key Roles and Responsibilities:

• Leads and manages a team of network engineers, and specialists
• Provides guidance, mentorship, and performance management to ensure team success
• Collaborates with the team to design and architect network solutions, including LAN, WAN, data centre, and cloud networks
• Ensures that network designs align with business requirements and industry best practices
• Provides technical guidance and oversight to team members during the design, configuration, and implementation of network solutions
• Reviews and approves network designs and configurations
• Oversees the deployment, configuration, and maintenance of network devices, including routers, switches, firewalls, load balancers, and wireless controllers
• Leads and oversees network-related projects, establishing project plans, allocating resources, and ensuring projects are completed on time and within scope
• Collaborates with cross-functional teams, including systems administrators, security teams, application developers, and business stakeholders
• The Senior Services Owner is responsible for ensuring the continuous availability and operation of the Network.
• Work very closely with the NaaS provider to ensure all issues with the network are resolved timeously and that network related projects are delivered on time within  budget.
• An expert in the operations of digital solutions for Networking and they partner closely with the Enterprise Architect to research and identify potential value adding solutions.
• Contribute to the specification and planning for other digital solutions in the CCBA environment.
• Partners very closely with the leaders and process experts involved in the provision of Network services.
• Create and maintain a roadmap of all IT projects and initiatives for their IT domain and manage the resourcing, deployment schedules, and interactions with other role-players.
• creates a plan for the continuous and efficient running of the Network and they establish and maintain close relationships with all suppliers and vendors responsible for providing the support and maintenance for specific technology components in the Network domain.
• The Senior Service Owner owns the operational IT budgets for his or her domain and annually they plan the necessary CAPEX for initiatives and projects and the OPEX to keep the technologies running optimally.
• They partner with the finance team in the Strategy and Planning group to manage and control billing, PO’s and vendor payments.
• The Senior Services Owner will manage the relationships with vendors by requestions quotations, contributing to the RFP process when necessary, negotiating service level agreements, enforcing SLA and KPI adherence, and escalating instances of breach of the SLA.

Knowledge, Skills and Attributes:

• Strong understanding of networking concepts, protocols, architectures, and services
• Proficiency in configuring and managing network devices such as routers, switches, firewalls, load balancers, and wireless controllers
• In-depth knowledge of network protocols and technologies such as BGP, OSPF, VLANs, VPNs, QoS, and security protocols
• Experience in leading and managing a team of network engineers and specialists
• Excellent documentation and communication skills for technical and non-technical stakeholders
• Strong problem-solving skills to diagnose and resolve complex network issues
• Leadership capabilities with a focus on team collaboration, growth, and performance

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related
• Network Administration certification (Azure, Google, Amazon)
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial

Required Experience:

• Advanced demonstrated experience in network engineering, with at least 2-3 years in a leadership or managerial role.
• Advanced demonstrated experience working in a networking environment
• Advanced experience with network security
• Advanced WAN and LAN experience
• Advanced experience in wireless equipment, protocols, standards, and wireless LAN design
• Advanced familiarity with cloud networking (AWS, Azure, etc.) and network automation concepts is a plus.

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Key Roles and Responsibilities:

• Design and implement test strategies for the entire team.
• Lead automation efforts and script automated tests.
• Execute and analyse performance tests for improved application performance.
• Collaborate with cross-functional teams for quality assurance.
• Generate and maintain quality reports/dashboarding for consumption across the organisation.
• Communicate testing progress and results effectively to cross-functional teams and stakeholders.
• Collaborate closely with business analysts, developers, and team members to ensure high-quality deliverables.
• Stay up to date with evolving tools and technologies, adapting to changing project requirements and contributing to process improvement.

Knowledge, Skills and Attributes:

• Proficiency in programming languages like Java, JavaScript, or Python for test automation.
• Experience in scripting automated tests at both a backend and frontend layer.
• Assisting with support changes and improvements to the test automation framework
• Mastery of performance testing tools like Apache JMeter or LoadRunner and how to
• Experience in CI/CD pipelines using Jenkins, GitLab CI, or similar.
• Familiarity with DevOps practices and working with tools like Docker and Kubernetes.

Academic Qualifications and Certifications:

• Bachelor's degree in Computer Science, Engineering or a related subject
• 5+ years in software testing, including extensive experience in automation and performance testing.

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Key Roles and Responsibilities:

• Guide the planning, execution, reporting, and successful completion of QA activities for all new development cycles for various releases.
• Participate in Agile-related user story review meetings and/or work with relevant business stakeholders and developers to understand the new or modified application functionality.
• Work with the required user community (such as Regions) to understand business requirements and address regional UAT concerns for each release by ensuring a comprehensive end-to-end testing coverage.
• Design and implement end-to-end test scenarios, as well as debugging and defining corrective actions.
• Review system requirements and track quality assurance metrics (e.g., defect densities and open defect counts).
• Perform and document risk analysis and record test progress and results. Performing thorough regression testing when bugs are resolved.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Design, develop, code, and execute automation scripts using open-source tools.
• Identify, record, document thoroughly, and track bugs and develop and apply testing processes for new and existing products to meet client needs.
• Develop standards and procedures to determine product quality and release readiness.
• Make recommendations that will enable innovation and streamline overall testing processes.
• Research new tools, technologies, and testing processes as well as user interfaces for consistency and functionality.
• Support and document established QA processes and best practices in Agile Scrum development methodology and influence the continuous improvement of the QA activities.
• Knowledge, Skills, and Attributes:
• Strong knowledge of software QA methodologies, tools, and processes.
• Good interpersonal, communication, and organizational skills.
• Good team players and maintain the integrity and display good attention to detail.
• Ability to understand and analyze complex systems.
• Solid knowledge of SQL and scripting.
• Knowledge of software development process.
• Familiarity with agile development such as Scrum.
• Knowledge of software integrated development environments.
• Ability to handle client and customer issues tactfully and professionally.
• Good understanding of object-oriented programming.

Academic Qualifications and Certifications:

• General IT Degree or Diploma with Programming as a subject or 1 year Microsoft aligned Programming Diploma.
• ISTQB Foundation Certificate.
• ISTQB Automation Engineer Certificate (Advantageous).

Required Experience:

• 3 -4 years of experience in Software QA testing with a focus on automation and manual testing.
• Must be able to write code (C# & SQL).
• Experience in writing SQL queries.
• Experience using Git and Jira.
• Experience with load testing tools to evaluate system performance.
• Experience with API testing tools such as Postman or SoapUI.
• Experience with automated testing tools such as Selenium.
• Demonstrated hands-on testing experience in AGILE/DevOps Methodology, Continuous Integration, and Continuous Delivery.
• Proven work experience in software development.
• Proven work experience in software quality assurance.

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Key Roles and Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
• Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier
• Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
• Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
• Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
• Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
• Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
• Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
• Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
• Negotiates and resolves contractual issues, including failure to meet contractual obligations
• Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent relationship-building skills
• Strong ability in managing coordinated delivery of service
• Excellent written and verbal communication skills
• Strong collaboration skills
• Ability to work well in a pressurized environment
• Excellent client centricity
• Excellent business acumen and commercial skills
• Highly analytical with proven negotiation skills
• Passionate, strong initiative, self-driven with a commitment to succeed

Academic Qualifications and Certifications:

• Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
• ITIL certification

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Key Roles and Responsibilities:

• Implement, control, and monitoring of periodic compliance testing.
• Actively support the management of overall financial forecasting processes.
• Review financial records to ensure they comply with company policies and accounting principles.
• Undertake a regular review of the accuracy of regulatory calculations and submissions.
• Experience working.
• Reconcile accounts, resolve discrepancies, and collaborate across various finance and non-finance functions.
• Analyze journals, produce data analysis and reports and assist with variance analysis.
• Assemble the annual audit information for external auditors.
• As a partner in the accounting process, recommend how to improve efficiency using automation.
• Analyze past performance financial data and prepare budgets and forecasts for business unit management.
• Implement effective financial controls, including systems reconciliations and ensuring the integrity of reported figures.
• Proactively supports the activities of the accounts receivable function within the assigned business unit.
• Process month-end activities which include the preparation and processing of month-end journal entries, processing loan and bank account entries and reconciling these accounts and executing a variety of actions in the accounting system.
• Perform cash management activities and produce the bank reconciliations for company bank accounts and process all the necessary bank account entries required.
• Regular review tax calculations and reports to ensure compliance including determining and managing sales tax compliance.
• Review the credit vetting process by ensuring that new accounts are opened in line with financial procedures.

Knowledge, Skills, and Attributes:

• Good communication skills (verbal and written).
• Good stakeholder engagement across all boards.
• Team player.
• Good interpersonal skills.
• Ability to self-manage.
• Display good planning and organizing ability.
• Demonstrate good attention to detail.
• Deadline driven individuals who contribute to the success of the team.
• Able to cope with stressful situations.
• Able to deal with different individuals at all levels in the organization.
• Take own initiative and have a solutions-orientated approach.
• Maintain a high standard of accuracy and quality.
• Proactive approach with the ability to think ahead in a fast-paced environment.
• Must be able to improve on processes and framework.
• Ability to work independently and be a knowledge expert.
• Strong analytical skills, and an ability to understand underlying business drivers and provide actionable insights based on your analysis.
• Sound and proven working knowledge of accounting practices and principles.
• Knowledge and prior exposure to international entities, foreign currency, and inter-company transactions.
• Extensive knowledge tax legislative requirements locally, and in international jurisdictions.

Academic Qualifications and Certifications:

• General Qualification in Accounting (Degree)

Required Experience:

• 5 years of accounting experience within an Information Technology/ Telecommunication environment.
• Demonstrated experience in a similar position in a related environment with accounting software.
• Extensive experience within finance in a company with international operations.

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Key Roles and Responsibilities:

• Proactively monitors the work queues
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
• Captures all required and relevant information for immediate resolution
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
• Communicates with other teams and clients for extending support
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record
• Follows the handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
• Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc
• Identifies problems and errors before they impact a client’s service
• Manages all initial client escalation or operational issues
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
• Ensures all changes are carried out with proper change approvals
• Plans and executes approved maintenance activities
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
• Produces monthly and ad-hoc reports for datacentre environment
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests

Academic Qualifications and Certifications:

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include:
• VMware Certified Professional: Data Centre Virtualization
• A+ certifications
• HP Proliant support certification (advantageous)
• ITIL certification
• Powershell and Javascript (advantageous)
• Automation and orchestration (advantageous)

Required Experience:

• Moderate-level 2 years of relevant managed services experience handling cross-technology infrastructure
• Moderate level knowledge in ticketing tools preferably Service Now
• Moderate level working knowledge of ITIL processes
• Moderate level experience working with vendors and/or 3rd parties

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Key Responsibilities:

• Sales Strategy Alignment: Implement local and global sales strategies, utilizing your extensive sales experience to guide your team in approaching the market and achieving set targets.
• Client Segmentation Strategy: Align your team with the Client Segmentation Strategy, ensuring optimal resource allocation and effective management of the Cost of Sale.
• Sales Targets and Process: Coordinate sales activities, set performance targets, and enforce the execution of client account plans. Own the full sales process, contributing to pre-sales activities as required.
• Client Engagement: Support your team by attending key client meetings, leveraging your relationship skills to influence clients throughout the buying cycle.
• Mentor/Coach: Act as a mentor and coach, customizing your approach to help your team achieve objectives. Provide constructive feedback and act as a role model to drive success.
• People Management: Partner with the organization to attract top sales talent, ensuring engagement, career development, and proper rewards for your team.
• Sales Tools: Ensure your team has access to relevant sales tools and methodologies, utilizing them effectively to manage account opportunities, pipelines, and forecasting efforts.

Key Skills:

• Multicloud experience – solution selling
• Seasoned sales management track record
• Strong structured sales cycle competence
• Mentorship and coaching
• Cross team collaboration (XGTM)
• Managed services experience

Behavioural Skills:

• Exhibit strong team player qualities and essential management skills.
• Maintain integrity, reliability, and recognition for your direct reports, fostering a cohesive team.
• Practice two-way communication, actively listening and understanding others' points of view.

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Key Roles and Responsibilities:

• Works with the Sales Executive and decision-makers to assist with the development of a sales strategy that will deliver the strategic objectives as outlined in the global and regional organizational strategy.
• Define the way the sales force will approach the market and determine the targets that the sales force should achieve and strive to exceed.
• Drive a sales culture by sharing best practices, developing and sustaining cross-functional relationships, and filtering information downwards.
• Provide input into sales policies and procedures, ensuring implementation and continuous improvement to drive business results.
• Drive the alignment to the sales and organizational strategies and ensure the execution of these strategies by implementing the relevant operational plans.
• Responsible for the management of the team, setting and managing budgets, creating and executing on plans, and reporting on the team activities in the required forums.
• Engage with vendors and partners to develop and execute go-to-market strategies to be implemented by sales teams.
• Take responsibility for closing the gap between buyer expectations and current-state sales models, engagement models, and integration methods.
• Execute the sales strategy by making decisions that influence people, processes, and technology.
• Measure progress against objectives and ensure that the appropriate level of effort is applied across the sales team to handle the client’s reality.
• Coordinate sales activities across the geography to ensure that a consistent go-to-market approach is followed and that all clients are approached in a planned and coordinated way.
• Act as a critical link between sales strategy and execution in the field and ensure that the end-state vision as determined by the executive team is achieved, balancing buyer expectations.
• Set sales targets and goals while making it easier for clients to buy, listening to client concerns, collecting reality-based evidence, and enforcing standardized but flexible processes and methods across their teams.
• Develop and maintain strategic relationships with internal and external partners to the benefit of their clients.

Knowledge, Skills, and Attributes:

Sales Business Acumen:

• Skills supporting successful selling through organizational and business outcome mindset.
• Focus on planning, leveraging tools and data, and concentrating on NTT’s business requirements.
• Develop the skills to understand the client’s business, including commercial and financial aspects, to bring value from NTT’s portfolio of services.

Sales Client Engagement & Management:

• Skills used to effectively manage and analyze the client throughout the client lifecycle.
• Goal of improving client relationships and driving sales growth.
• Detailed understanding of client needs, effective sales planning, building trust, and managing client expectations.

Sales Solution Skills:

• Knowledge of NTT’s offerings, client applications, use cases, and market trends.
• Skill to apply them to individual client and prospect situations.
• Ability to link NTT offerings, including high-value services, to specific client and prospect needs and outcomes.
• Sales Resources Optimization
• Building internal relationships, working with pursuit teams, and leveraging vendors as resources throughout the sales cycle

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Key Roles and Responsibilities:

• Responsible for managing a team of service desk agents and team lead(s)
• Management of the Service Desk Team including ensuring resource allocation, attendance, effective achievement of KPI’s and planning activities
• Contribute to the process of managing tickets or calls logged at the service desk
• Ensure all incidents which are logged, are accurately registered and categorized
• Ensure the allocation of an appropriate ticket prioritisation code upon receipt of the ticket/call and during the logging process
• Ensure ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
• Ensure reported faults are investigated and diagnosed
• Be expected to take ownership and resolve or further escalate escalated incidents
• Check incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
• Ensure relevant actions have been logged to enable tracking
• Train Service Desk Agents and cultivate the service excellence mindset in the Service Desk team
• Monitor the performance of Service Desk Agents and identify any training/ coaching intervention required
• Mentor and coach Service Desk Agents to improve their performance, as part of the continual service improvement process
• Lead the discussion of the daily huddles and ensure performance-enhancement solutions are identified and implemented
• Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement
• Monitor backlog and use escalation channels to get the right team involved in resolving tickets in a timely manner

Knowledge, Skills and Attributes:

• A good understanding of the vast range of IT operations and NTT service offerings
• Display excellent levels of client engagement
• Service orientated in nature
• Demonstrate operational team management and leadership skills and be able to effectively manage the resources that report to them
• Excellent collaboration skills and ability to interact professionally
• Broad understanding of project management principles

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information technology or related
• Relevant technical certifications preferred
• ITILv4 foundation knowledge is required

Required Experience:

• Demonstrated relevant work experience gained in call centre managed services/services delivery environment within a medium to large information technology environment
• Entry level team management/leadership experience
• Demonstrable experience leading a team of service desk agents