SAP HCM Service Delivery Lead at Sanlam Group

What will you do?

• As an SAP HCM Service Delivery Lead, you will be responsible to oversee and maintain smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.
• You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT), a Retail Affluent division and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
• Your client, Human Resources Shared Services (HRSS) in Group HR, provides a chargeable offering to approximately 35 businesses in Sanlam Group and is responsible for, amongst others, HR and payroll processing, payroll payments and reconciliations, manning the HR service desk, translating business requirements into change requests, and high-level troubleshooting in the centralised HCM system.
• You will maintain a close client and SAP CoE relationship to effectively support SLA’s and OLA’s between SGT and HRSS.
• You will lead teams of developers, testers and application security specialists to deliver system and user access change requests for both business as usual and projects where applicable.
• You will ensure all periodic system upgrade and maintenance activities are successfully completed.
• You will oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability and deadlines.
• You will mentor, support and guide team members towards common goals.

What will make you successful in this role?

• Receive, assess and allocate JIRA requests 
• Ensure periodic client cadences for alignment, prioritisation and escalation activities
• Ensure adequate resource levelling in response to backlog and incoming JIRA requests
• Ensure adherence to Release, Incident and SAP Change Management procedures
• Ensure audit compliance in user access and change management
• Ensure all SAP HCM legislative changes are addressed
• Ensure all system upgrades and maintenances activities are planned and successfully delivered
• Ensure alignment with SAP CoE governance, procedures and principles

Qualification

• Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related 
• ITIL Certification or similar

Experience:

• At least 8 years in SAP Service delivery and/or SAP HCM Team Lead
• At least 5 years in technical support of SAP HCM and/or Success Factors
• Involvement in 2-3 full life SAP HCM cycle projects 

Skills:

• Ability to interpret and interrogate written requirements specification documents
• Ability to prioritise tasks 
• Ability to deliver in accordance with strict deadlines
• Ability to negotiate with various stakeholders
• Ability to maintain delivery momentum
• Excellent interpersonal and communication (written and verbal) skills

Knowledge:

• Advanced knowledge of SAP service delivery principles
• Advanced knowledge of planning deliverables i.e. timelines and resources
• Technical knowledge of SAP Payroll, Time Management, Personnel Administration and Organisational management
• Technical knowledge of Success Factors Onboarding, Recruiting and Employee Central
• Technical knowledge of SAP Self Service applications will be advantageous
• Technical knowledge of Success Factors Talent modules will be advantageous
• Advanced knowledge of system change management processes preferably using JIRA or similar
• Understanding Waterfall methodology
• Understanding Agile methodologies will be advantageous
• Understanding SAP ABAP will be advantageous

Knowledge and Skills

• SAP process design
• Quality, Compliance and Accreditation
• Business Requirements Definition
• SAP Technologies
• Reporting and Administration

Personal Attributes

• Organisational savvy - Contributing through others
• Decision quality - Contributing through others
• Optimises work processes - Contributing through others
• Being resilient - Contributing independently
• Plans and aligns - Contributing independently
• Collaborates - Contributing independently
• Drives results - Contributing strategically