We’re compact, agile and thrive on challenge Proconics came into being in 1995. Through acquisition, organic growth and cutting our teeth on the petrochemical giant, Sasol, we have developed the capability to execute Electrical and Instrumentation Engineering design projects of diverse scale and nature. We are adept at dealing with the unknown. Our track r...
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The successful candidate will be responsible for assisting the IT team in maintaining and co-administering our company's IT systems. The candidate’s primary duties will include maintenance of computer and IT hardware, software, and other related systems and replacing faulty IT hardware components when necessary. The candidate will also be working closely with the users of our systems to identify potential issues and fix existing problems.
Requirements
Manage daily and on-going technical operations.
Assist IT technicians to oversee and maintain secure, efficient, and robust server and network architecture.
Assist IT technicians to oversee secure and cost-effective network applications and supervise and support Help Desk services to ensure effective and appropriate assistance.
Assist in managing disaster recovery/business continuity plan to ensure timely and cost-effective recovery of computers, telephony, and network.
Provide technical hardware and software support to all employees.
Qualifications/Experience
Minimum of 5+ years in IT Support position
A+, N+, MCSE, MCITP, or similar.
B-tech IT or equivalent
Experience with technologies such as: Microsoft 365, Azure and other cloud services
Remote Desktop Services
Active Directory
Virtualization technologies
Various network technologies i.e., TCP/IP, LAN/WAN
Knowledge of Windows Server operating systems and applications
Work experience within a CAD and design software environment is highly advantageous
Experience with providing Level 1/ Level 2 support for IT operations covering from systems, software,
network & hardware
Strong background in Azure, Active Directory, Windows systems, Routing & Switching
Experience liaising with non-technical stakeholders
Strong foundation in working with service desk, infrastructure & network space
Experience in providing support over the phone as well as in person /onsite.
Personal attributes
Understanding of IT infrastructure.
Ability to think through problems and visualize solutions.
Ability to implement, administer, and troubleshoot IT infrastructure devices, including wireless access points, Telephony, routers, switches, controllers.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
Valid driver’s licence and own transport.
It may be required of the candidate to travel between Proconics branch offices.
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