SAP Systems Support Analyst at AVI Limited

Duties and Responsibilities    
Ensure Stability and Service Delivery of SAP Production Systems

• Support implemented functionality in accordance with Service Level Agreements (SLA)
• Contributes toward business transformation initiatives and continuous improvement activity
• Liaises directly with Applications Support team to address break-fix and/or business as usual changes required in support of issue resolution or business need
• Participate in the testing and validation of process and system changes where required
• Maintain Good Governance

Continuous Support

• Identifies individuals who should be trained/up-skilled and provides on-going, on-site support to the end-users
• Provide input and recommends reporting requirements for business KPI’s and helps drive potential business analytics solutions covering the business need
• Assist and ensure business-relevant documentation (training and scenario documentation down to process steps) are aligned with actual business and system processes, and drives amendments to align same
• Identifies training needs for end-users and review training material for both initial training and follow up assessment of user skills
• Apply/recommends changes to training documentation where unclear or insufficient information creates bottlenecks or is not aligned
• Engages with end-users and determines skills requirements
• Regular on-site follow up visits to test user knowledge and ensure users are applying the correct system processes

Projects

• Project implementation assistance and follow up
• Participates actively in change management plan
• Conducts regular on site process audits in terms of effective system utilisation

Competencies    

• Develop and apply technical expertise
• Analyse and solve problems
• Deliver customer service
• Initiate and achieve results
• Remain composed and resilient
• Communicate clearly

Experience Required    

• Minimum of 5 years' SAP support/consulting experience
• Minimum of 5 years' customer support experience in the IT industry
• Minimum Qualifications Required    
• Matric/Grade 12
• Business / IT Degree or Diploma advantageous
• SAP Certification advantageous

Knowledge Required    

• Proficiency in Microsoft Office
• Microsoft Project an advantage
• Additional SAP skills in cross-functional areas and enabling technologies advantageous

Additional Requirements:

• Valid Driver’s Licence
• Own transportation to travel between our business units in Cape Town
• Able to be on standby every three weeks’

Closing Date:2020/02/21
Reference Number:AVI200116-1