Satellite Control Centre Engineer (French Speaking) at Liquid Telecom South Africa

ROLE PURPOSE

• Support the SCC Technician and Manager roles in maintaining quality satellite services provided by Liquid Telecom. 

To accomplish this, the role has the following responsibilities:

• Use of management systems to monitor service availability through Liquid’s teleport and network infrastructure and 3rd party networks. With the aim of providing pro-active and re-active fault identification, 1st and 2nd level support and/or escalation to Liquid’s network or regional support teams and Managers as required.
• Assist and collaborate with Liquid’s network or regional support teams and suppliers in resolving faults impacting satellite services.
• Technical direct customer contact to provide resolution and/or updates to customer’s service problems and queries. Accomplished through telephone calls, email with all details of correspondence and fault progression recorded within the fault ticketing system.
• Assist with the installation, configuration and commissioning of existing and new teleport systems to manufacturers specifications.
• Conduct site visits to customer premises or remote Liquid locations for fault investigations, training and service demonstrations.
• Carry out and develop the following via feedback to the Managers and Platform Engineers:
• New satellite service configuration and implementation
• Routine SCC duties and maintenance
• Service and system performance reports
• Service diagrams and supporting documentation
• Planned maintenance notifications

ROLE REQUIREMENTS

• Relevant graduate qualification (National Diploma or Degree in Engineering or appropriate NQF level qualification)
• 5 years' Telecommunications experience
• Excellent understanding of Satellite principles, IP networking principles and iDirect and or Dialog VSAT hub systems
• Understanding of Microsoft and Linux operating systems
• Proficient in use of test and measurement equipment for fault investigation
• Excellent written and verbal communication skills in French and English is mandatory