SATIC PwC - Learning & Development Administrator at PricewaterhouseCoopers (PwC)

Summary:

• The Course Executive (L&D Implementation Coordinator) works with Course Managers within the Learning Implementation & Reporting team to actively drive delivery of implementation activities of L&D programmes. They have responsibility for converting programme design into an implementation plan, and are accountable for the overall event management of L&D programmes, working in partnership with Course Managers and other key stakeholders across L&D and the business

Responsibilities of role:

• Provide expert advice on logistics, and effective use and presentation of learning on our learning management system (LMS)
• Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
• Source suitable tutors/facilitators/ key speakers where applicable
• Ensure joining instructions (or other communications) are written accurately
• Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
• Operate as primary link into our HR delivery centre to drive execution of administrative tasks and respond to queries
• Ensure operations are standardised and simplified wherever possible
• Ensure adequate processes are in place to match supply and demand for the programmes in line with the budget (including proactively monitoring and managing managing pathways, audience capacity, pipelines/waitlists)
• Maintain accurate records of programme participation (including for internal and external audit purposes)
• Produce operational and evaluation reports for analysis
• Work as part of a team and develop/maintain effective business and peer relationships
• Support the LI&R Course Manager with any ad-hoc tasks as necessary

Experience required:

• Excellent project management, time & organisational skills
• Good numerical and analytical skills with an intermediate knowledge of excel
• Goal orientated – maintaining focus on agreed objectives and deliverable
• Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
• Ability to manage and prioritise projects and work to deadlines
• Ability to build and maintain good relationships
• Ability to communicate confidently and effectively, both in written and verbal form
• Effectively use online collaboration tools
• Positive, can do attitude, particularly when dealing with ambiguity.
• Work flexibly and collaboratively with your immediate and wider L&D team

Qualifications / Certifications required:

• Diploma / Degree in Business / Project / Human Resource / Office Administration/Management
• Certs: Agile / PMP / Microsoft Excel / Data Analysis Advantageous

Desirable skill sets include:

• Project management & Risk management
• Commercial awareness
• Communication
• Teamwork
• Agility/adaptability
• Continuous Improvement Focused