SATIC - Salesforce Functional Consultant (Manager) at PricewaterhouseCoopers (PwC)

About the Role

• As a Salesforce Functional Consultant, you will lead end‑to‑end Salesforce functional delivery for enterprise clients. This includes requirements discovery, solution design, backlog definition, sprint governance, stakeholder engagement, and ensuring business value realization.
• You will manage functional teams, guide best‑practice design, and act as the primary liaison between clients, technical teams, and leadership.

Key Responsibilities

Functional Leadership & Client Engagement

• Lead client workshops to define business objectives, user stories, functional requirements, and process maps.
• Translate business needs into scalable, best‑practice Salesforce solutions across Sales, Service, Experience, Marketing or Data Cloud.
• Act as the primary functional lead on projects, ensuring clarity, quality, and consistency of deliverables.
• Advise clients on CRM strategy, governance, platform adoption, and roadmap planning

Solution Design & Quality Assurance

• Produce functional design documentation including process flows, requirements catalogues, acceptance criteria, configuration workbooks, and test scripts.
• Partner with Technical Architects and Developers to align functional and technical solutioning
• Validate solution designs against business goals, Salesforce capabilities, and platform limitations.
• Ensure adherence to PwC delivery standards, security frameworks, and release governance.

Delivery Management

• Oversee functional workstreams, manage sprint planning, backlog refinement, and functional QA/UAT cycles.
• Provide direction to junior functional consultants and business analysts, including coaching and capability uplift
• Track deliverables, timelines, scope adherence, and RAID logs.
• Ensure deployment readiness through functional validation and end‑user preparation.

Change Management & Adoption

• Support organisational change initiatives including training, communication plans, and adoption strategies.
• Develop training material and deliver end‑user enablement sessions.
• Champion continuous improvement and value realisation throughout the client lifecycle.

Required Experience & Qualifications

• 6–10+ years in CRM or digital transformation roles, with deep Salesforce functional consulting experience.
• Proven delivery of multi‑cloud Salesforce implementations across Sales, Service, Experience, Marketing, or Data Cloud.
• Ability to lead complex business discussions, challenge assumptions, and drive clarity.
• Strong understanding of Salesforce data model, declarative tools, flows, security model, and integration context.
• Experience collaborating with technical teams, architects, and cross‑functional stakeholders.
• Consulting background preferred.

Certifications (Preferred)

• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce Business Analyst
• Salesforce Sales Cloud / Service Cloud Consultant
• Data Cloud or Marketing Cloud certification

Key Skills

• Business analysis & process design
• Strong client‑facing communication
• Workshop facilitation
• Jira/Azure DevOps backlog management
• UAT planning & execution
• Cross‑cloud solution understanding
• Stakeholder management
• Team leadership and mentoring

Requirements added by the job poster

• 6+ years of work experience with Salesforce.com