SATIC - Salesforce Functional Lead at PricewaterhouseCoopers (PwC)

Qualifications / Certifications required:

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud
• Salesforce Certified Service Cloud
• Salesforce Certified Community Cloud (desirable)
• Certified Agile Practitioner (desirable)
• Salesforce Accredited Financial Services Cloud (desirable)
• Salesforce Certified Business Analyst (optional)

Experience required:

• Experience of full lifecycle software development with demonstrated achievements and progressive responsibilities.
• Advanced experience with Salesforce configurations
• Strong background in CRM process design and implementation
• Understanding of Enterprise Architecture and Mulesoft.
• Experience with integrated packages e.g. AdobeSign,.DocuSign, CTI, Marketing Tools
• Support change control best practices, including management of multiple code/configuration streams, code/Configuration merging, and promoting changes to production.
• Configuration of Salesforce using flows
• Customisation of Salesforce using Apex and Visualforce
• Data migration & integration using data transfer tools

Responsibilities of role:

Development of client solutions:

• Owning and Managing engagements pertaining to all aspects of Salesforce Technology.
• Managing and leading discovery & design workshops to identify client requirements.
• Designing and/or Reviewing of Salesforce solutions to meet client requirements.
• Owning and managing the estimation of engagements in discovery, pre-build and in-build phases.
• Managing the build of Salesforce programmes using configuration.
• Responsibility for managing quality and timeliness of all technical deliveries.
• Ability to review and QA the Customisation of Salesforce using Configuration, Apex and LEX/Aura.
• Managing the delivery of Data migration & integration using data transfer/ETL tools.
• Overseeing and/or leading End User Training and other user adoption activity.
• Work in an agile culture and work in a high performance driven environment
• Identify and maintain key client and stakeholder relationships, including C-suite.
• Recommend new features and improvements to optimize and increase use of the client's platform.
• Lead the delivery of technical specifications and help maintain overall documentation for the business.
• Adhere to and promote best practices, and design the guidelines.

Commercial

• Producing proposals & working with Salesforce to present proposals
• Review of proposals during the pre-sales process to ensure proposal accuracy
• Working with the commercial team to ensure a smooth handover in to Delivery processes
• Ability to work with engagement leadership to ensure accurate and achievable resourcing planning
• Ability to balance required engagement skills with commercial profitability

General

• Maintain certification in selected Salesforce products
• Maintain and improve internal team skills, processes and ways of working.
• Manage, mentor and coach other colleagues.
• Participate in the PwC culture, practices and teams.

Desirable skill sets include:

• Strong presentation and communication skills
• Strong aptitude; logical and analytical ability

Role related attributes:

• Strong presentation and communication skills
• Strong aptitude; logical and analytical ability
• Facilitating discovery workshops
• Documentation of requirements
• Translation of client requirements into designs and solutions
• Management of design and requirement issues and change requests
• Gap analysis and capability mapping
• End User Training and other user adoption activities
• Developing project delivery roadmaps
• Reporting of delivery performance, risks and issues