SC Systems Support Advisor - JHB at Thungela

Job Description

• You will ensure the delivery of an efficient system support for Ariba systems and associated integrations to maintain optimal availability and also serve as first line support for Ariba, overseeing Query Management, Error Resolution, and managing inquiries from vendors and end-users, including non-technical application error management.

More of your responsibilities will include:

• Coordinating systems maintenance, manage support packs, analyse trends in system incidents, and conduct ongoing assessments of recurring issues
• Conducting Root Cause Analysis and Solution Design as part of Tier-3 support for complex problems
• Managing the Ariba support portal, addressing queries from vendors and end-users, and coordinate effective end user and vendor access to Ariba systems.
• Provide training on the Ariba system for superusers in both business units and vendor organisations in collaboration with the SC Master Data Governance Specialist
• Perform effective downstream Ariba onboarding services, optimising the process and Ariba systems usage
• Coordinate with Master Data Governance for onboarding practices and collaborate on converting upstream to downstream vendors
• Drive vendor integration and account maintenance, supporting and engaging with vendors across business units, host communities, and strategic vendors.
•  Manage activations, deactivations, and account upgrades/downgrades post-enablement
• Implement, maintain, and monitor the Ariba e-invoicing module, executing end-to-end processes for Standard Account vendor enablement
• Ensure that Ariba systems and the downstream onboarding process remain fit-for-purpose for the business through conducting analysis of new requirements and supporting their implementation
• Assess Ariba systems usage and advise on opportunity for expansion / change of functionality
• Identify and examine new business requirements and determine timely and effective solutions through documenting business systems requirements.
• Effectively manage all stakeholders related to Ariba system support and downstream onboarding
• Support proactive identification of potential / emerging risks related to the Ariba systems and downstream onboarding to ensure that the Ariba systems remain available and effective, and risks are visible and adequately mitigated

Qualifications

• Bachelor’s degree in Supply Chain management, Information Management or related field (NQF 7)

Knowledge & Skills

• Minimum of 5 years in Supply chain or information technology (With focus on supporting Ariba and other SC technology)
• Experience with Ariba systems and associated integrations
• Experience with technology supporting vendor integration and maintenance

Additional Information

• Advanced knowledge of SAP Ariba
• Stakeholder engagement
• Project Management
• Proficient knowledge of mining and other related legislation applicable (Mineral and Petroleum Resources Development Act, No 28 of 2002, Broad Based Black Economic Empowerment Act, No 53 of 2003, Protection of Personal Information Act, No 4 of 2013 & Electronic Communications and Transactions Act, No 25 of 2002)