SATIC: Workforce Transformation Manager at PricewaterhouseCoopers (PwC)

About the role

• The Workforce Transformation Manager leads HR and workforce transformation engagements / workstreams for clients, working within multi‑disciplinary teams and a blended delivery model. The role is responsible for designing and delivering initiatives across the HR function and the broader workforce – including HRIS implementation, HR process optimisation, strategic workforce planning and analytics, reward, culture change, learning and development, and operating model and organisation design.
• Workforce Transformation in this context includes HR function optimisation as well as wider workforce strategy, analytics and operating model changes across employees, contingent workers and digitally enabled (AI/automation) ways of working.
• As a client‑facing manager, the role shapes future‑ready HR and workforce operating models, produces high‑quality deliverables and insights for senior stakeholders, and manages small project teams (typically 2–4 people). A key focus is embedding digital and AI‑enabled ways of working into HR and workforce processes to drive sustainable adoption and measurable business outcomes.

Responsibilities of Role

Project and programme delivery

• Lead and manage workstreams within complex HR and workforce transformation programmes, ensuring timelines, budget, and quality standards are met, including internal risk and financial administration.
• Deliver transformation across organisational change and adoption, HR process/technology implementation, strategic workforce planning, reward and recognition, culture change, and learning and development.
• Prepare high‑quality client deliverables, including reports, presentations, and insight packs, for senior review and client steering committees.
• Own and maintain RAID logs (risks, assumptions, issues, dependencies), status reporting, and project plans, ensuring stakeholders have clear visibility of progress and challenges.

Strategic design and operating model

• Lead the design and execution of innovative HR processes (for example, recruitment, onboarding, performance management, talent management, reward, and HR service delivery).
• Design and refine HR operating models and service delivery frameworks (such as HRBP / Centre of Excellence / Shared Services models) that enhance HR effectiveness and scalability.
• Conduct organisational and workforce diagnostics, using data and analytics to inform structure, capabilities, and role design.

Organisational design and alignment

• Partner with leadership to lead organisational design initiatives that align structures, roles, and spans of control with business strategies.
• Facilitate design workshops to define future‑state structures, capabilities, and role profiles.
• Develop implementation roadmaps covering communication, change impact assessment, placement processes, and support for affected employees.

Stakeholder management and communication

• Build strong client relationships across HR, Finance, IT, and the business; act as a trusted adviser on HR and workforce transformation.
• Facilitate stakeholder workshops and meetings to gather requirements, validate designs, and drive engagement and buy‑in.
• Lead change and communication plans, including stakeholder segmentation, message frameworks, choice of communication channels, and feedback loops.

Data, insights and AI adoption

• Analyse workforce, HR, and stakeholder data to generate insights and recommendations.
• Use digital and AI‑enabled tools (for example, Microsoft Copilot, Power BI, advanced Excel) to support diagnostics, reporting, and decision‑making.
• Drive adoption of AI and digital tools in HR, ensuring they are embedded into processes and ways of working.

Leadership and people management

• Manage 2–4 team members (for example, senior associates, analysts, change and communication specialists) in a blended, geographically distributed delivery model.
• Coach and develop team members, providing feedback, support, and opportunities for growth.
• Foster a collaborative, inclusive environment that encourages innovation and knowledge sharing.

Qualifications / Certifications Required

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Organisational Development, or a related discipline.
• Advantageous:
• Master’s degree in HR, OD, Business, or a related field.
• Professional certifications such as Prosci (Change Management), CIPD, project management (PMP, Prince2) or Agile.
• HCM system certifications (for example, Workday, SAP SuccessFactors, Oracle).

Experience Required

• Minimum 7+ years of relevant experience in consulting or complex corporate environments, with a clear focus on HR and workforce transformation.

Demonstrable experience in:

• HR operating model and service delivery design.
• HRIS / HCM implementation (for example, Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD).
• Organisational design and change management.
• Strategic workforce planning and workforce analytics.
• AI adoption in HR or workforce contexts and digital ways of working.
• Experience working within multi‑disciplinary, geographically distributed teams (offshore/onshore/blended models) and multi‑country transformation programmes.

Technical skills

Strong capability in:

• Change management and adoption (using frameworks such as Prosci ADKAR, Kotter, Lewin).
• Strategic workforce planning and workforce analytics.
• HR operating model and organisation design.
• HR process design and optimisation across the end‑to‑end HR value chain.
• Use of survey and feedback tools (for example, Microsoft Forms, SurveyMonkey) for diagnostics and engagement.

Proficiency in:

• Microsoft Office (PowerPoint, Excel, Word).
• Power BI and other data visualisation tools.
• Collaboration tools such as Miro, Mural, MS Teams and SharePoint.

Hybrid working arrangements are subject to change based on business, client, and team requirements. Please confirm that you have read, understood, and agree to these requirements.

Requirements added by the job poster

• 4+ years of work experience with Financial Operations
• 5+ years of work experience with Microsoft Excel