Scheduling Supervisor at MultiChoice

Purpose of the Position

• To manage Macro and Micro Scheduling across all Showmax platforms, both linear and non-linear across SA and MAH.
• To ensure the Scheduling workflow runs optimally, efficiently and maintains a high standard of quality.
• To lead and develop the scheduling functions for Showmax

Key Performance Objectives

Scheduling Supervision

• Provide day-to-day supervision of the entire Scheduling function for Showmax, overseeing the schedulers' management.
• Ensure that workflows and processes are efficient, deadlines are met, and excellent standards are upheld throughoutthe value chain.
• Enforce quality control measures and ensure they are in place across all Scheduling processes and workflows.
• Communicate all schedule changes, updates, production breaks or any other changes within deadlines, to all stakeholders in the value chain.
• Ensure contingency plans are in place for anticipated and unanticipated changes.

Ensure the following activities are performed effectively and efficiently:

• Scheduling deadlines are met as per SOP.
• Deliver accurate schedules and running orders.
• Continuously complete schedule maintenance check to ensure there are no publishing errors.
• Supervise adherence to regulatory policy according to SA and MAH guidelines.

Operations Management

• Drive process and systems optimisation in close collaboration with Continuous Improvement
• Manage the testing and maintaining improvements on all systems.
• Act as the Business Super User for all systems including troubleshooting and problem solving.
• Understand MM Failure Report for Peacock and pro-actively manage any missing files or fails in the workflow.
• Manage escalations from the value chain and provide feedback with agreed upon SLA’s.
• Liaise with Media Traffic and Media Processing to track content and trailer processing according to TX dates.
• Escalate any late content to Media Traffic, Media Processing and make BTD VOD Ops aware.
• Resolve any queries and errors raised by VOD QC swiftly and coordinate the resolution of such queries by Media Traffic or Media Processing when necessary.
• Attend the content status meeting with media processing and media traffic.
• On request and on an ad-hoc basis assist in any other relevant and future undertakings that will help ensure content availability on all devices.
• Manage QC NON-TX failure email box and send relevant updates

People Management

• Manage the Macro and Micro Scheduling team, including SOPs, roles and responsibilities, scheduling metrics and tools to ensure effective delivery of Business Unit Objectives.
• Provide training and guidance to new scheduling team members, fostering continuous learning and skill development. Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Approve leave requests for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Motivate team members and ensure that their efforts are recognised.

Stakeholder Relations

• Collaborate with stakeholders across Content Hub and Acquisitions teams both in SA and MAH to ensure effective communication and harmonious working relations exist.
• Keep all relevant stakeholders updated on Planning updates (Scheduling, Ops).
• Support the Content management team to translate insights into understandable, monetizable, tangible actions for the business.

Compliance

• Query and resolve issues with relevant stakeholders.Escalate concerns to manager timeously.
• Ensure macro schedules are released on time as per SOP.
• Ensure adherence to company policies and procedures.
• Ensure compliance with industry regulations and standards, staying informed about changes in the streaming landscape.

Qualifications

• A National Diploma or Degree in Business Management/Broadcast/Media Studies or equivalent NQF Level 5 qualification Advantageous

Experience

• A minimum of 3-5 years of experience in broadcast or similar position
• Media and content experience advantageous
• Proven experience in content scheduling within the Video on Demand or entertainment industry.
• Strong leadership and team management skills.
• Proficiency in scheduling software and automation tools.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on maintaining high-quality standards.
• Ability to adapt to a fast-paced and dynamic work environment.

Technical Competencies

• Attention to Detail
• Systems Knowledge
• Deadline Driven
• Strong Communication Skills
• Exceptional organisational skills
• Crisis Resolution
• Process Optimization
• Content Scheduling Oversight
• Workflow Automation
• Content Metadata Management
• Multichannel Scheduling