Job Opportunities at MultiChoice

Purpose of the Position:

Responsible for the administration of procurement information, supplier registration and qualification, adherence to legal/statutory/regulatory requirements, and ensure smooth running of procurement processes as per defined policies and procedures.

Key Performance Objectives

Supplier Management:

• Facilitate and maintain effective internal & external customer relations in regard to o/s invoices on open orders.
• Initiate new supplier onboarding requests for the relevant department.
• Receive, manage and monitor cellular and data requests for the relevant department

Procurement Operations:

• Research and resolve invoice discrepancies and queries
• Processing requisitions timeously within expected service or operational agreement
• Follow up on approvals to ensure purchase orders are generated timeously.
• Receipt & match purchase orders to delivery notes or service confirmations
• Follow up on outstanding invoices from suppliers on a regular basis.
• Ensure open purchase orders are followed up & closed on a regular basis
• To give accurate & timely feedback on a rejected Purchase request & manage open order report weekly
• Ensure correct account and cost center allocation
• Liaise with Group Procurement on procurement Master Data related information / queries

Compliance, Monitoring & Reporting:

• Manage age analysis daily and creditors reconciliations
• Assist with Monthly reporting for business units & Creditor queries
• Provide supporting documentation for audits
• Gather various information to ensure adherence to Legal / statutory/ regulatory requirements and contractual obligations.
• Ensure adherence to operational process documentation
• Maintain compliance of procurement processes with the defined policies and procedures
• Monitor implementation of recommendations or remedial plan of action and take necessary actions for effective implementation of recommendations

General Administrative:

• Performing ad-hoc duties as and when requested to do so.
• Taking of minutes of the meetings and distribution thereof
• Office administrative duties

Relationship Building:

• Communicate with the Financial Analyst, Procurement and Shared Services
• Resolve queries with suppliers
• Ongoing liaison with internal stake holders

Qualifications

• A Matric Certificate or Equivalent NQF Level 4 Qualification

Preferred Qualification

• Diploma in Supply Chain Management (SCM) and/or equivalent
• Tertiary Qualification (preferred)

Experience

• A minimum of 3 year administration experience, preferably with procurement
• Procurement System Experience and related Skills
• Excel

Technical Competencies  

• Occupational Health and Safety Act
• Negotiation
• Procurement Management Process

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Purpose of the Position:

Responsible for driving technological advancements within the Media Technology Division (MTD), leveraging innovative solutions to enhance efficiency, creativity, and overall performance. This role requires a strategic thinker with a deep understanding of Media Technologies, emerging trends, and a proven track record of implementing innovative solutions.  

Key Performance Objectives

General Delivery

• Develop and execute a forward-looking strategy for integrating innovative media technologies into our operations
• Collaborate with cross-functional teams to align technology initiatives with business objectives
• Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of media innovation.
• Oversee the implementation of PoC (Proof of Concepts) approved by business for technical feasibility and business viability.
• Evaluate, Select and Manager technology vendors and partners to ensure the successful execution of projects
• Ensure seamless integration of new technologies with existing systems and workflows

People Management

• Lead a team of technology professionals, providing guidance, mentorship, and fostering a culture of innovation
• Establish and manage Performance Optimization documents for all direct reports
• Establish Personal Development & Retention plans for staff
• Supervise training and development for specialist staff
• Supervise team deliverables
• Take ownership of training requirements and ensure that staff expertise is kept up to date with best industry practice

Communication

• Communicate complex technological concepts in a clear and accessible manner to non-technical stakeholders
• Foster effective communication from team to business, and from business to team

Projects Management

• Take total ownership for implementation of relevant projects
• Effective project planning and prioritization

Reporting

• Produce daily and monthly operational reports
• Produce incident reports
• Produce trending and correlation reports
• Produce Root Cause Analysis of incidents
• Produce service metric reports to match SLA/KPIs

Budget Management

• Develop and manage budgets related to media technology initiatives, ensuring efficient allocation of resources
• Identify cost-saving opportunities and maximize the value of technology investments

Functional Competencies

• Practical understanding of digital TV broadcast and receiver technologies
• Software deployment pipelines and hosting knowledge required
• In-depth infrastructure, Server, OS, networks and monitoring knowledge required
• Systems thinking and sub-system integration
• Experience in developing business cases

Formal qualifications and work experience

• Bachelors’ degree or higher in a Computer Science or related field. Post graduate diploma or Management certification preferred
• 10+ in PayTV industry years of Engineering experience of which at least 2-3 years should have been at management level within a “software development” environment
• Cloud Certification will be an advantage
• AI/ML knowledge preferred
• Proven track record of supporting complex enterprise systems/applications in an agile environment
• Experience with professional software engineering best practices

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Purpose of the Position

• To manage Macro and Micro Scheduling across all Showmax platforms, both linear and non-linear across SA and MAH.
• To ensure the Scheduling workflow runs optimally, efficiently and maintains a high standard of quality.
• To lead and develop the scheduling functions for Showmax

Key Performance Objectives

Scheduling Supervision

• Provide day-to-day supervision of the entire Scheduling function for Showmax, overseeing the schedulers' management.
• Ensure that workflows and processes are efficient, deadlines are met, and excellent standards are upheld throughoutthe value chain.
• Enforce quality control measures and ensure they are in place across all Scheduling processes and workflows.
• Communicate all schedule changes, updates, production breaks or any other changes within deadlines, to all stakeholders in the value chain.
• Ensure contingency plans are in place for anticipated and unanticipated changes.

Ensure the following activities are performed effectively and efficiently:

• Scheduling deadlines are met as per SOP.
• Deliver accurate schedules and running orders.
• Continuously complete schedule maintenance check to ensure there are no publishing errors.
• Supervise adherence to regulatory policy according to SA and MAH guidelines.

Operations Management

• Drive process and systems optimisation in close collaboration with Continuous Improvement
• Manage the testing and maintaining improvements on all systems.
• Act as the Business Super User for all systems including troubleshooting and problem solving.
• Understand MM Failure Report for Peacock and pro-actively manage any missing files or fails in the workflow.
• Manage escalations from the value chain and provide feedback with agreed upon SLA’s.
• Liaise with Media Traffic and Media Processing to track content and trailer processing according to TX dates.
• Escalate any late content to Media Traffic, Media Processing and make BTD VOD Ops aware.
• Resolve any queries and errors raised by VOD QC swiftly and coordinate the resolution of such queries by Media Traffic or Media Processing when necessary.
• Attend the content status meeting with media processing and media traffic.
• On request and on an ad-hoc basis assist in any other relevant and future undertakings that will help ensure content availability on all devices.
• Manage QC NON-TX failure email box and send relevant updates

People Management

• Manage the Macro and Micro Scheduling team, including SOPs, roles and responsibilities, scheduling metrics and tools to ensure effective delivery of Business Unit Objectives.
• Provide training and guidance to new scheduling team members, fostering continuous learning and skill development. Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Approve leave requests for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Motivate team members and ensure that their efforts are recognised.

Stakeholder Relations

• Collaborate with stakeholders across Content Hub and Acquisitions teams both in SA and MAH to ensure effective communication and harmonious working relations exist.
• Keep all relevant stakeholders updated on Planning updates (Scheduling, Ops).
• Support the Content management team to translate insights into understandable, monetizable, tangible actions for the business.

Compliance

• Query and resolve issues with relevant stakeholders.Escalate concerns to manager timeously.
• Ensure macro schedules are released on time as per SOP.
• Ensure adherence to company policies and procedures.
• Ensure compliance with industry regulations and standards, staying informed about changes in the streaming landscape.

Qualifications

• A National Diploma or Degree in Business Management/Broadcast/Media Studies or equivalent NQF Level 5 qualification Advantageous

Experience

• A minimum of 3-5 years of experience in broadcast or similar position
• Media and content experience advantageous
• Proven experience in content scheduling within the Video on Demand or entertainment industry.
• Strong leadership and team management skills.
• Proficiency in scheduling software and automation tools.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on maintaining high-quality standards.
• Ability to adapt to a fast-paced and dynamic work environment.

Technical Competencies

• Attention to Detail
• Systems Knowledge
• Deadline Driven
• Strong Communication Skills
• Exceptional organisational skills
• Crisis Resolution
• Process Optimization
• Content Scheduling Oversight
• Workflow Automation
• Content Metadata Management
• Multichannel Scheduling

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Purpose of the Position:

Develop and implement IS and Tech GRC strategy and, manage the end-to-end governance, risk and compliance function in relation to info sec and provide reports to the CISO and the relevant steering committees.

Key Performance Objectives

Organisational Information Security and Tech governance service risk management

• Assist the CISO to establish an information security (IS) and tech gov strategy and proactively identify cyber-security threats.
• Implement the information security and tech governance strategy for the group under the guidance of the CISO.
• Develop all information security governance models with supporting documents e.g. policies, processes, standards and guidelines with guidance from the CISO.
• Consult with relevant stakeholders across the group on development, implementation and enforcement on all aspects of IS governance (policies, standards etc).
• Manage the end to end governance, risk and compliance in relation to info sec and provide reports to the CISO and the relevant steering committees.
• Ensure that information security is aligned with COBIT framework and implemented according to agreed maturity levels.
• Establish an information security risk management strategy and process to report on info sec risks e.g risk acceptance. Regular reporting to the CISO in this regard.
• Develop threat models for all critical technologies (application and supporting infrastructure).
• Support the CISO with info security input into the info Security plans.
• Develop business cases to secure the budget for improvements in the cyber-security maturity.
• Manage internal ISMS programme and COBIT implementation project and ensure delivery on time and within budget.
• Keep abreast of emerging technology trends and the implications on information security.

Stake holder management Technology governance

Information security

Conformance review/ Quality management

• Conduct research to get a clear view of new and emerging threats facing technology and ensure that these are reflected in the threat models and strategy.
• Ensure that the learnings from other security incidents are adopted by all companies/brands in the Group, in so far as the information security control environment is concerned.
• Guide the business with the selection of appropriate controls in order to combat information security threats.
• Coordinate efforts with the Info sec function under the CISO to ensure a unified approach to cyber security across VE Group.
• Provide insight and intelligence into effective information security threat management.
• Work with the relevant teams within the CISO function.
• Stay close to the business strategy and ensure that Info Security capabilities enable and support.
• Assist the CISO to establish an information security (IS) strategy and proactively identify cyber-security threats.
• Implement the information security strategy for the group under the guidance of the CISO.
• Develop all information security governance models with supporting documents e.g. policies, processes, standards and guidelines with guidance from the CISO.
• Consult with relevant stakeholders across the group on development, implementation, and enforcement on all aspects of IS governance (policies, standards etc).
• Manage the end-to-end governance, risk and compliance in relation to info sec and provide reports to the CISO and the relevant steering committees.
• Ensure that information security is aligned with COBIT framework and implemented according to agreed maturity levels.
• Establish an information security risk management strategy and process to report on info sec risks e.g. risk acceptance. Regular reporting to the CISO in this regard.
• Develop threat models for all critical technologies (application and supporting infrastructure).
• Support the CISO with info security input into the info Security plans. Develop business cases to secure the budget for improvements in the cyber-security maturity.
• Manage internal ISMS programme and COBIT implementation project and ensure delivery on time and within budget.
• Conduct research to get a clear view of new and emerging threats facing technology and ensure that these are reflected in the threat models and strategy.
• Ensure that the learnings from other security incidents are adopted by all companies/brands in the Group, in so far as the information security control environment is concerned.
• Guide the business with the selection of appropriate controls in order to combat information security threats.
• Coordinate efforts with the Info sec function under the CISO to ensure a unified approach to cyber[1]security across VE Group.
• Keep abreast of emerging technology trends and the implications on information security e.g. mobile, cloud and social.
• Provide insight and intelligence into effective information security threat management. Work with the relevant teams within the CISO function.
• Stay close to the business strategy and ensure that Info Security capabilities enable and support.
• Assist the function that deals with security incident management, response and recovery for Info sec to coordinate activities. Also ensure that learning are taken and fed into policy and process enhancement.
• Develop incident response plans (aligned with the Incident Monitoring and Management Function) and recovery processes for specific cyber-security events, linked to a reliable industry source.
• Secure the requisite IT resources and ensure that efforts receive appropriate focus and priority in relation to implementation of IS governance.
• Ensure that all security incident and audit findings remediation work is undertaken in line with findings and is coordinated and tracked.
• Assist the to ensure that simulation exercises are performed to test the effectiveness of information security controls.
• Provide the rules for the effective management of information security controls in the IT Operations organization.
• Inform the rules and or configuration and policy settings that should apply on Security controls based on incidents and threat intelligence.
• Responsible for internal information security consulting to business units within the group.
• Coordination of external vulnerability remediation - this includes determining the scan lists with the line of business and IT teams, reviewing results of the foot-printing exercise and coordination of remediation efforts with the respective IT support teams.
• Generate management information to clearly articulate our cyber-security exposure.
• Provide cyber-security expertise to the line of business and IT teams in the course of risk assessment and advisory work.
• Provide information security consulting to business with regards to technology decisions and new business enablement.
• Create awareness within the group on new and emerging information Security threats. Conduct awareness campaigns to improve the information security culture within the group.
• Manage a team to ensure effectiveness.
• Support the line manager for the area to develop a high performing team by conducting daily and weekly operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions.
• Coach, mentor and motivate the on how to improve their own productivity and use of MultiChoice’s processes and systems.
• Based on training plans agreed with the line manager of the area, monitor and support team members to ensure that planned training is undertaken.
• Establish and maintain a succession plan for the team.
• Together with the line manager for the area, interview candidates to join the team and provide input into the recruitment decision. The line manager for the area is the final decision-maker on who joins the team.
• Obtain the workforce and recruitment plans created by the line manager and plan execution within given timelines. Make recommendations to the line manager on how to improve the plans and suggest how resources could be reallocated in case of excessive workload.
• Review and update the team’s role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. Explain any updates to team members.
• Review leave plans in place and make recommendations to the line manager to adjust the plans if required. Review leave captured on the employee system to ensure that all leave was captured.

Qualifications

• University degree in information technology, engineering.
• Professional certifications such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) and / or Certified Fraud Examiner (CFE) are highly encouraged to apply.

Experience

• At least 5 years of relevant consulting or industry experience, preferably in a professional services environment.
• At least 2+ years in managerial role.

Technical Competencies

• Application Risk & Controls practice.
• Information Management and Analysis Services practice.
• IT Regulatory Services.
• At least5 years of relevant consulting or industry experience, preferably in a professional IT services environment.