Senior Manager: Technology Innovations, MTD at MultiChoice

Purpose of the Position:

Responsible for driving technological advancements within the Media Technology Division (MTD), leveraging innovative solutions to enhance efficiency, creativity, and overall performance. This role requires a strategic thinker with a deep understanding of Media Technologies, emerging trends, and a proven track record of implementing innovative solutions.  

Key Performance Objectives

General Delivery

• Develop and execute a forward-looking strategy for integrating innovative media technologies into our operations
• Collaborate with cross-functional teams to align technology initiatives with business objectives
• Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of media innovation.
• Oversee the implementation of PoC (Proof of Concepts) approved by business for technical feasibility and business viability.
• Evaluate, Select and Manager technology vendors and partners to ensure the successful execution of projects
• Ensure seamless integration of new technologies with existing systems and workflows

People Management

• Lead a team of technology professionals, providing guidance, mentorship, and fostering a culture of innovation
• Establish and manage Performance Optimization documents for all direct reports
• Establish Personal Development & Retention plans for staff
• Supervise training and development for specialist staff
• Supervise team deliverables
• Take ownership of training requirements and ensure that staff expertise is kept up to date with best industry practice

Communication

• Communicate complex technological concepts in a clear and accessible manner to non-technical stakeholders
• Foster effective communication from team to business, and from business to team

Projects Management

• Take total ownership for implementation of relevant projects
• Effective project planning and prioritization

Reporting

• Produce daily and monthly operational reports
• Produce incident reports
• Produce trending and correlation reports
• Produce Root Cause Analysis of incidents
• Produce service metric reports to match SLA/KPIs

Budget Management

• Develop and manage budgets related to media technology initiatives, ensuring efficient allocation of resources
• Identify cost-saving opportunities and maximize the value of technology investments

Functional Competencies

• Practical understanding of digital TV broadcast and receiver technologies
• Software deployment pipelines and hosting knowledge required
• In-depth infrastructure, Server, OS, networks and monitoring knowledge required
• Systems thinking and sub-system integration
• Experience in developing business cases

Formal qualifications and work experience

• Bachelors’ degree or higher in a Computer Science or related field. Post graduate diploma or Management certification preferred
• 10+ in PayTV industry years of Engineering experience of which at least 2-3 years should have been at management level within a “software development” environment
• Cloud Certification will be an advantage
• AI/ML knowledge preferred
• Proven track record of supporting complex enterprise systems/applications in an agile environment
• Experience with professional software engineering best practices