Script Specialist at Discovery Limited

Key purpose

Writing and enhancing sales scripts for a sales call center.

Liaising with product houses, group compliance and other business units on an ongoing basis.

Key Outputs

• Creating of all sales scripts for the sales call center.
• A good understanding of sales methodology
• Continuous updating of product, FAIS and CPA etc changes on scripts.
• Troubleshooting where necessary.
• Attend all product, campaign, sales and compliance training and meetings.
• Attending to general administration requirements.
• Additional responsibilities may be awarded as new sales campaign arises.
• Analysis of script effectiveness per campaign.
• Aligning Quality score card to sales script.

Meet deadlines.

• Personal attributes and skills
• Take initiative and works under own direction
• Strong negotiation skills
• Excellent communication skills both written and verbal.
• Writes and speaks fluently and clearly.
• Ability to establish good relationships.
• Manages time efficiently and effectively.
• Follows policies and procedures.
• Ability to problem solves and finds appropriate solutions.
• Be focused and work methodically, diligently and accurately.
• Quick learner to be able to learn the new products quickly

Qualification & Experience

• Matric
• BComm.  or  Marketing Degree / Diploma or Communications Degree / Diploma
• 3 years script writing experience in a sales call center and financial services environment
• Sound Knowledge of call centre technology
• Excellent written communication skills in English
• Excellent administration skills
• Proven track recor