Scripting Representatives at Cipla

Major Activities/Tasks

• Meet personal sales targets as established, incorporating the full range of products / services within identified markets or geography    
• Promote / sell products to new and existing customers through formulating and maintaining sound relationships.
• Demonstrate products to new and existing clients and provide assistance in selecting the most suitable option.
• Conduct presentations and follow up calls to clients with regard to products already purchased and new products on the market.
• Actively resolve customer problems and complaints.
• Conduct informative meetings with general practitioners, pharmacists and specialists and keeping a record of visits
• Analysis of market trends and keeps abreast of new developments
• Identify risks and opportunities with regard to sales.
• Report to management on trends and gaps in the market.
• Prepare sales presentations, contracts, and proposals to ensure successful outcome of transactions

Coordinate adherence to customer & internal / external stakeholder policy / procedure and cross-functional integration to provide support and guidance    

• Adhere to customers SLAs and performance criteria
• Conduct Business Reviews on customer for compliance to governance and business procedures
• Monthly & Quarterly feedback on performance deliverables contract
• Identify development areas and take initiative to close gaps to initiate business
• Adherence to SLA's
• Act as a champion and ambassador for the service culture
• Determine how individual can service the business optimally

Assist in financial management to keep control on spends    

• Generate monthly cost control report on spend vs allocated budget
• Planning of monthly spend

Education Qualification
Relevant Work Experience

• Competencies/Skills
• Excellence Focused
• Integrity and Trust Anchored
• Innovation Driven
• Purpose Inspired
• Responsibility Centered