Seasonal Customer Service Associate at Amazon

Customer Focus

• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions

Communication Skills

• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
   

Problem Solving Skills

• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution oriented and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills

• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

Basic Qualifications
BASIC QUALIFICATIONS

• Completed NQF Level 4 qualification or higher
• At least 3 months of working experience (any environment)
• Ability to work full time (40 hours per week,this includes rotational shifts,weekends and public holidays)
• Good command of English (verbal and written)
• Typing, phone, and computer navigation skills.
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
• Ability to cope well in a high pressure environment while maintaining high quality outputs.