Second Branch Manager - Maponya Mall at World Sports Betting

Job Description
Essential functions (in no particular order):

Staff Management:

• Monitoring all staff absentee, leave, sick leave and maternity leave. Ensuring that all this information is reported accurately on the roster and to HR on a monthly basis.
• Capturing and approving/declining leave.
• Coaching staff members who have too many sick days and getting them to get medical certificates if they are unable to do their jobs physically. (HR to then take further)
• Coaching staff members with poor performance, giving them a period to improve on area’s where performance is poor.
• If performance does not improve there must be an action, written warning with dismissal as the result is there is still no improvement after additional training.
• Ensuring that all staff have the correct training. To upskill and mentor staff.
• Issue warnings to staff as per the Codes of Conduct and Disciplinary Actions.
• To follow the Code of Conduct in order to have fair labour practice throughout the WSB group.
• To keep staff updated on all policy updates, and ensure policy and procedure documents are signed and sent through to HR when required.
• Ensure that the policy document file for each branch is always kept up to date.
• Making sure that staff are licensed when required, and that the relevant departments/board are notified of any staff changes.
• Communication with other departments are essential.
• To be fair in allocating shifts on Sundays and Public holidays.
• Manage the cashiers, cleaners, ticket checkers and bar staff.

Banking:

• Ensure that daily drops balance and logged according to the policies and procedures.

Stock ordering:

• Monitor stock levels for printing, groceries and cleaning goods to ensure that stock levels are maintained for the month ahead.
• Ensure that all stock required for printing, cleaning and other functions are ordered from procurement by the 28th of each month.

Customer service (complaints) / Monitoring of staff:

• Finding the best solution towards a problem while being fair and respectful.
• Dealing with problems concerning both staff and clients
• Monitoring that no staff member lays him/herself any bets or credit bets for customers
• Checking that all staff follows the rules given to them, whilst also leading by example.
• Do regular floor walks to monitor staff behaviour.

Payouts/Cancelled Tickets (Manage the Ticket checker and escalate any queries they may
have on the following):

• Pay out tickets are kept in order for collection by the auditor.
• Cancelled tickets are kept in order until for collection by the auditor.

Reports/Admin Management:

• Reporting to senior staff when a problem occurred at the branch (whether fixed or not).
• Creating copies of all slips and invoices. These need to be sent and entered onto the DCR.
• Keeping all files up to date
• Completing the Roster, daily report, printer register, daily cash recon, and sending
• all attachments to the relevant departments timeously.

Slots:

• Checking that the manual pay outs for the slots correspond with machine printouts.
• Calling maintenance if machines are broken or jammed.
• Writing down each and every pay out done.
• Balancing the slots registers with the daily cash recon and machine printouts.

Balancing:

• Cashing up all staff at the end of their shift and transferring their amount to the
• manager cashing up by using a handover template.
• Making sure the daily cash recon balances and matches the cash on hand.
• Adding up all slips and invoices with cash and reconcile with the relevant templates.
• Reporting any variances to the regional manager as well as the finance department.

Displays:

• Making sure all displays are always up
• Posters and branch material to be kept up to date
• To check that each television has different displays.
• Making sure all WSB horse racing displays are displayed, along with soccer displays.

Internet Stations:

• Internet stations to be switched on in the morning and switched off at night.
• Checking that it’s working properly throughout the day.
• Make sure that all equipment is still there and in working condition.

Promotions – (Ensure that this is done by PRO’s):

• Printing and posting all new promotions at the correct places.
• Notifying all staff of new promotions and how they work.
• Buying any accessories for new promotions for the shop (slips kept).
• Knowing how all promotions work and ensuring that all staff know.

Camera:

• Making sure the camera’s cover all angles of the branch.
• Ensure that all cameras are clear and in a working condition.
• Going through footage when required

Branch Maintenance:

• Must be able to perform minor maintenance, and call a maintenance man if needed.
• All major maintenance/damages need to be reported to Regional Management.
• Quotations for major repairs must be approved by Regional Management first.

Any other duty which is deemed necessary may be added by management.

Skills, knowledge and other requirements:

• Strong attention to thoroughness and detail.
• Excellent organizational skills.
• Ability to respond appropriately to unexpected challenges and shifting priorities.
• Ability to work on multiple tasks simultaneously.
• Great problem-solving abilities.
• Strong personality.
• Excellent cash handling skills.
• This position requires the applicant to be in good health as it is a physically demanding position.

Requirements: 

• Experience and education and other
• Grade 12 (matric certificate required)
• Tertiary education (an advantage)
• Previous experience in a betting company