Sectional Lead: IT Assets (12527) at The South African Broadcasting Corporation (SABC)

DESIGN, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• To develop and manage the execution of the IT Software and Hardware asset management policies, procedures, and guidelines for the organisation.
• To provide input into the development of and manage the execution of the IT strategy.
• Formulate and implement processes, procedures and systems for tracking and analysing software, hardware, and equipment from requisition through retirement.
• Account for the IT assets throughout the enterprise utilising tools to manage all IT assets within SABC.
• Develop and conduct training as needed for use by department level staff to maintain IT asset inventory.
• Collaborate with the appropriate internal departments and external customers to assess and recommend development activities that support the business needs and / or customer requirements.
• To consolidate, manage and execute the IT asset management program to enable the strategic objectives of the SABC.
• Develop and implement an optimal risk-based framework to implement the IT asset management strategic objectives.
• Manage, monitor, and ensure the achievement of IT Asset initiatives.
• Keep abreast of Asset management practices, threats, and risk to advise the organisation accordingly.
• Assist in developing operational plans to achieve the IT asset management goals and objectives.

BUSINESS OPERATIONAL EFFICIENCY OF DEVELOPMENT

• Verify, enter, and adjust equipment IT asset management data in a variety of forms, schedules, and reports.
• Track entire life-cycle management for each asset to maintain warranty information, refresh date, and end of life data information.
• Work directly with the administrator(s) to maintain 100 percent inventory accuracy.
• Develop written plans, policies, and procedures to document processes to support the asset management lifecycle.
• Conduct annual inventory audit and develop process and procedures to ensure accuracy.
• Develop and implement e-waste policies and procedures.
• Manage the IT asset database, tracking and maintaining accurate inventory records and reorder points, and logistics including managing the incoming and outgoing shipments.
• Participate in the development and maintenance of asset management policies, procedures, systems, and measurements to manage the asset portfolio, identify risks, track costs and control adherence.
• Manage software license compliance and allocation, maintenance renewals, life cycle planning and costing also to adhere to the IT policies and processes.
• Conduct research related to software utilization, compliance, requirements, and entitlements.
• Interpret software licensing Terms and Conditions (contractual language) and reconcile it to actual deployed scenarios to determine financial exposure.
• Maintain software licenses and facilitate renewals prior to expiration.
• Identify savings opportunities for renewals, software licensing, and services. Follow through with vendors to achieve identified savings.
• Reconcile asset records (e.g., quotes, purchase orders, invoices, and contracts)
• Participate in projects and work efforts requiring procurement and vendor coordination such as moves and office remodels. Ensures own deliverables are completed on time and to expected level of quality.
• Prepare, analyse, and complete financial and operational reports utilizing asset records and vendor provided reports to include calculations of cost and value.
• Provide on the job training to juniors, as required.
• Assist staff and customers with queries timeously.
• Conduct updates to line manager (e.g., weekly work plans or schedules; monthly/quarterly progress of system status and all variances encountered).
• Utilise customer feedback to improve system processes.
• Deliver projects against agreed priorities through effective collaboration with Project and Product Owners.

IT GOVERNANCE RISK AND COMPLIANCE OF SHAREPOINT

• Proactively maintain compliance position for key software vendors which includes performing periodic self-audits, engaging, and managing external expertise where required, and providing recommendations for resolution of non-compliant situations.
• Provide data for support defence during software compliance audits.
• Engage with the responsible hardware and software operational teams on a regular basis to review hardware utilisation and software compliance, and opportunities for optimisation.
• Manage software procurement and entitlement process with end users.
• ITAM Policies and Processes implemented and the number of employees who’ve signed/accepted these policies.
• Unsupported software across SABC’s environments
• Policies and standards should regularly be reviewed and updated to be in line with regulatory and control requirements.
• Review and update the software risk register to address risk issues and action plans from all sources, e.g., IT audit, technology risk assessments, vulnerability scans, penetration testing, etc.
• Identify, analyse, respond to and monitor IT risk.
• Risk factors and events should be addressed in a cost-effective manner and in line with business objectives.
• Manage tracking of identified findings and actions to closure and reporting to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Comply fully with SABC Financial Policy & Procedures.

STAKEHOLDER MANAGEMENT

• Partner with Legal and Compliance to maintain compliance with applicable laws and change in business by establishing the policies, controls that comprise the program.
• Deliver services in line with customer expectation to drive improved satisfaction levels (increase customer service index)
• Develop proficiency in communicating with customers/ stakeholders and ensure key interactions are recorded.
• Take ownership of technical queries (internal/external) as assigned and ensure effective resolution before deadline.
• Provide monthly SLA reports to IT leaders and business customers.

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own and team performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participate in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy
• Compile Individual Development Plan (IDP) for yourself annually.
• Participate in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.

MINIMUM REQUIREMENTS

• Relevant National Diploma in Information Technology/ Financial Information Systems/ Public Administration
• 7 years’ experience in the Information Technology Asset Management in which 2 years’ experience in SAP; 2 to 3 years’ experience managing people & 3 years’ experience in a Software and Hardware Asset Specialist role or similar.