Security & Business Continuity Management Lead: Africa at DHL

• We are offering an exciting opportunity for the position of Security & Business Continuity Management Lead: Africa. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• To adapt and coordinate the implementation of DSC Regional Security and Business Continuity Management (BCM) policies and standards within the respective country.
• Deliver fundamental Security and BCM objectives of protection for people, physical and customer assets, sensitive information, and public reputation.
• Reduce risks exposure through the implementation of unified DHL Security and BCM standards, driven by risk classification and country-specific audits.
• Provide management and leadership for Security and BCM teams at country level.

Key Tasks

• Develop and implement country Security and BCM standards, policies and Security & BCM programs in line with regional standards and DHL and Global requirements.
• Manage and review investigative Security & BCM related incidents within area of responsibility and report metrics, trends and root causes to line management.
• Ensure roll-out in country of risk assessments, audit and training programmes.
• Ensure holistic view of costs and costs control between business and main budgets and Loss & Recovery statements.
• Ensure customer value through optimised Security & BCM performance.
• Manage investigations into theft, fraud and DHL Policy breaches, coordinating with law enforcement agencies where necessary.
• Active participation in local business and Security/BCM networks to stay informed about trends and best practices.
• Continuous improvement of processes and the knowledge/implementation of relevant technologies and infrastructure.
• Support implementation of business projects, project planning, Security & BCM solutions and costing/raising of new or existing sites.
• Balance short-term and long-term priorities involving team and/or other functions or business units.

Key Accountabilities

• Achieve DP DHL Security & BCM standards and cooperation of DSC country management for successful roll-out.
• Reduce losses and security incidents and security-related claims.
• Identify BCM risk levels and gaps and identify corrective action progress reported.
• Cost efficiency and resource optimisation.
• Positive customer feedback and Security/BCM seen as a business differentiator.

Responsibilities

Customer

• Manage customer complaints regarding security incident and BCM concerns.
• Assist/advice local customers on Security & BCM issues and measures.
• Provide Security & BCM advice/assistance to country sales and business management.
• Provide support to regional Security & BCM management and local business/Champions.
• Provide monthly metrics on Security & BCM events, programs and projects to management.

Stakeholder

• Develop relationship with law enforcement and legal and regulatory bodies.
• Develop and maintain relationships with site management and operations personnel in the area of responsibility.
• Develop relationship with country management to promote Security & BCM as added value.
• Develop relationships with other BU security management and regional, global teams.
• Relationships with sales organisation.

Process

• Security & BCM documented, developed and implement processes and procedures; maintain program integrity.
• Risk classification, assessment and audit programme active for the country.
• Security & BCM awareness and Security & BCM training programmes implemented.
• Security incident reporting, investigation and trend analysis.
• Processes in place for implementation of Security & BCM standards with sub-contractors and any new projects.
• Assist on installation/procurement of any technical security equipment for upgrade of new builds.
• Develop and maintain evacuation plans for the cluster; train and maintain awareness with plan participants.
• Ensure team understand Security & BCM policies and procedures, including those pertaining to evacuation.
• Ensure team are aware of the strategy, direction and priorities of the department.

People Management

• Ensure continuous development of team members (if applicable).
• Support Region and/or Cluster Head of Security & BCM on specific and project requirements and KKO.
• Develop, maintain and support country Security Nominees/BCM Champions roles.

Measurement Criteria / KPIs

• Monthly Profit / Customer Bias review.
• Business safeguarding.
• Business support/non-technical.
• Business awareness.
• Monthly report.
• Criminal, legal, regulatory updates.
• Business Security & BCM awareness.
• Increased production of Security & BCM strategy, good practice identification.
• Promotion of Security & BCM.
• Audit results / Monthly reports / Incidents (recoveries) / staff training.
• BCM agreements, policy implementation, standards, compliance and audit results.
• MTIL / MPIP / IEOS / Development plan.

Qualifications & Experience

Education:

• Relevant academic qualifications (BA/BSc level or higher) in Security, Criminology, Risk Management/Analysis, Business Continuity, or another relevant field.
• Relevant certification in Security achieved through professional bodies.
• Business Continuity Management (BCM) certification from a recognised awarding body such as CBCI, BTEC, or an equivalent qualification is highly desirable.
• Strong analytical skills, with experience in Excel or Power BI, including analytical thinking and problem-solving capabilities.

Experience:

• Preference for a minimum of 5 years’ experience in a similar division.
• Working experience in managing indirect team members across various countries.
• 3–5 years’ experience in multi-country security management, with a minimum of 1–2 years in the logistics field.
• Preference for a minimum of 2 years within Supply Chain, Logistics, or Transportation Security.
• Good knowledge of Supply Chain (warehousing and transport) business operational procedures.
• Working experience in project management.
• Working experience in managing location-specific risks and incidents (e.g., riots, industrial strikes, hijackings).
• High level of investigative skills and understanding of criminal and labour law, with the ability to apply knowledge during investigations and hearings.
• Adaptive ideas and approaches that encourage teamwork internally and externally.
• Knowledge of available local Security and Health & Safety technologies and infrastructure, and the ability to integrate them effectively into DHL’s Security and Health & Safety framework.
• Preference for at least 5 years’ experience and in-country or regional (Africa) knowledge.

Functional Competencies

• Good knowledge and understanding of Supply Chain business operations, including warehouse and transport environments.
• Takes personal responsibility for the quality and timeliness of work, consistently delivering results with minimal supervision.
• Strong focus on results and desired outcomes, with the ability to identify required actions and proactively take appropriate steps to get the job done.
• Conveys clear, timely, and persuasive verbal and written messages to positively influence the thoughts and actions of others.
• Demonstrates strong investigative capability by identifying root causes, using data and information logically to assess issues, evaluate options, draw conclusions, and make informed decisions or solve practical problems.
• Delivers clear, convincing, and well organised presentations.
• Promotes a free flow of information and communication throughout the organisation.
• Listens actively and encourages open expression of ideas and opinions.
• Always maintains a positive outlook and projects confidence, even when under pressure.
• Responds constructively to change and ambiguity.
• Realistically appraises own strengths and weaknesses, pursuing continuous learning and self-development.
• Develops teams and talent with diverse capabilities.
• Accurately appraises the strengths and areas of improvement of others.
• Provides constructive feedback.
• Develops successors and talent pools.
• Understands customers' needs and is prepared to go the extra mile.