DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more...
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Job Purpose
SHEQ
- Execute health, safety, quality and environment plans and processes to provide employees with a safe and healthy work environment.
- Implement health and safety frameworks and standards, ensuring compliance and adherence to internal and external safety standards, quality standards and relevant regulations.
- Recognize and mitigate potential workplace hazards, unsafe equipment, work practices and working conditions within the workplace and external environments.
- Undertaking inspections of grounds, facilities and premises, analyze and suggest corrective measures to reduce the risks of injuries and job-related threats.
- Draft reports and conduct investigations on job-related injuries and fatalities, quality nonconformities and determined measures to avoid any recurrence.
- Prepare and examine records of workplace injuries, illness and absences to identify areas of concern and provide information required by regulatory agencies.
- Conduct investigations into accidents, identify causes for accidents with engineers, management and health and safety regulatory authorities and prevent their recurrence.
- Participate in development of solutions for the transportation of hazardous material.
- Coordinate orientation activities and daily inspections in the operations facilities, grounds and administrative areas, changes in lay-out and installation of new equipment to meet safety rules and standards.
- Draft training material and content, and train employees on safety and quality protocols and safety-conscious work performance.
- Establish contact and relations with key stakeholders from larger communities and law enforcement bodies impacting own work area.
- Study and resolve issues in day-to-day health, safety and environment operations and execute practices focusing on increasing effectiveness and efficiency.
Risk, Security BCM Facilities, MHE Fleet:
- Responsible for identification and proactive management of risks. This includes the implementation of risk avoidance measures designed to effectively manage loss creating situations on site. Implementation of group policies and procedures relating to Security, Health and Safety maintenance. Timeous completion and submission of Risk Management reports. Consult with all stakeholders to ensure active participation in all Risk Management processes and achievement thereof. Completion of all investigations in accordance with Group Risk Management Standards. Ensuring prompt reporting of insurance claims. Adequate and effective systems are implemented to ensure compliance with the relevant laws, regulations and as well as policies and SOPs. Ensuring Site Management addresses all risks highlighted in audit reports and self-assessments. Management and the maintenance of MHE equipment.
Key Responsibilities
- Maintain Minimum Safety Standards (MSS) at 100%.
- Manage and maintain ISO 14001, ISO 45001 & ISO 22001 standards, ISO 13485 and regulatory requirements associated with the QMS.
- Establish Safety Committees and arrange compliance meetings.
- Implement and maintain all Quality Management-related standards (ISO 9001, Good Warehousing Practices).
- Implement and maintain all Quality required documents (Quality Manual, SOP's, WI'S, Forms etc) in compliance with Good Warehousing Practices.
- Lead and maintain all CAPA, Change Control, Supplier Management and Training Programmes ensuring it is following GWP.
- Manage and control of contract service providers for Pest Control, Cleaning Services and Temperature Monitoring Services.
- To ensure full compliance and implementation to all client Quality standards.
- Collect details of location/country safety incidents and report them using the approved platform (LOGICS) or via the local LOGICS user within 48hrs.
- Assist country safety function in the preparation for and the completion of safety related inspections and audits (internal/external).
- Ensure that the 12 Global Safety-First Rules and the 5 Driving Safely Rules are embedded into the workplace.
- Provide general safety information and awareness training to location workforce.
- Liaise with Site Management and the workforce to ensure that 2-way communication is maintained on safety related issues.
- Assist in the investigation of incidents and accidents at the site and drafts reports for the Site and Country management where needed.
- Use Behavior Based Safety techniques to engage with the workforce when appropriate.
- Act as the validator for Hazard and Near Miss Incidents input into Logics.
- Be responsible for the implementation of the Group Business Continuity Management Strategy at site level.
- Provide direction and support to the Site Management on the BCM Plan held within Logics.
- Ensure BCM compliance with DPDHL and DSC operational standards.
- Manage the Site Plan and ensure that it is amended and updated as required to maintain its accuracy.
- Manage a suitable and sufficient review procedure for the plan at intervals not exceeding 6 months.
- Prepare the plan for periodic audit when needed and assist in its conduct.
- Assist in investigations into Business Continuity Incidents where appropriate.
- Ensure that all BCM events are input into the Logics database within 48 hours of the incident occurring.
- Manage a suitable and sufficient test procedure for the higher risk plans at intervals not exceeding 6 months.
- Control all work related to technical plant installation and maintenance.
- Facilitate the Facility site inspections as required.
- Manage the supplier during the surveys/interventions (request permission, delivery area, control at the end of the work).
- Deliver effective training and knowledge transfer to Site Facility Coordinators on how to manage suppliers during the maintenance surveys.
- Attendance of Maintenance Tool training.
- Responsible in analyzing and controlling maintenance costs & facility budgets.
- Archive management for the supplier worksheets.
- To conduct SHEQ induction and training for all new employees, contractors and visitors.
- Liase with Third Party Contractors, Clients and Customers regarding Quality Management.
- Ensure that Safety Gemba's and other safety related inspections are conducted periodically.
- Develop and maintain a Document Control System.
- Ensure that deviation reports are compiled and signed off.
- Revise the needs Analysis and Training Matrix
Experience
- Good written and communication skills.
- Proficiency in Windows, Excel, Word and Power Point.
- Person needs good understanding of distribution and transport method.
- Person should be able to enforce health and safety procedures and identify hazards.
- Knowledge of clients requirements and customer needs.
- Operational knowledge and understanding of service delivery.
- Ability to understand instructions and to accurately carry out instructions.
- Preference for 2 year minimum experience in division.
- Basic knowledge / understanding of safety requirements and concepts.
- Experience in environment, health & safety & quality departments.
- Experience in working across multiple sites (prefential).
- Proactivity and costs attention.
- Dynamic and goal orientated.
- Basic knowledge of technical laws and warehouse systems.
Requirements
- Matric / Grade 12
- 2 - 3 years Logistics / Warehouse experience
- SAMTRAC/NEBOSH/NOSA
- IOSH Managing Safely course or Country equivalent
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- We are offering an exciting opportunity for the position of Security & Business Continuity Management Lead: Africa. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.
Role Outline
- To adapt and coordinate the implementation of DSC Regional Security and Business Continuity Management (BCM) policies and standards within the respective country.
- Deliver fundamental Security and BCM objectives of protection for people, physical and customer assets, sensitive information, and public reputation.
- Reduce risks exposure through the implementation of unified DHL Security and BCM standards, driven by risk classification and country-specific audits.
- Provide management and leadership for Security and BCM teams at country level.
Key Tasks
- Develop and implement country Security and BCM standards, policies and Security & BCM programs in line with regional standards and DHL and Global requirements.
- Manage and review investigative Security & BCM related incidents within area of responsibility and report metrics, trends and root causes to line management.
- Ensure roll-out in country of risk assessments, audit and training programmes.
- Ensure holistic view of costs and costs control between business and main budgets and Loss & Recovery statements.
- Ensure customer value through optimised Security & BCM performance.
- Manage investigations into theft, fraud and DHL Policy breaches, coordinating with law enforcement agencies where necessary.
- Active participation in local business and Security/BCM networks to stay informed about trends and best practices.
- Continuous improvement of processes and the knowledge/implementation of relevant technologies and infrastructure.
- Support implementation of business projects, project planning, Security & BCM solutions and costing/raising of new or existing sites.
- Balance short-term and long-term priorities involving team and/or other functions or business units.
Key Accountabilities
- Achieve DP DHL Security & BCM standards and cooperation of DSC country management for successful roll-out.
- Reduce losses and security incidents and security-related claims.
- Identify BCM risk levels and gaps and identify corrective action progress reported.
- Cost efficiency and resource optimisation.
- Positive customer feedback and Security/BCM seen as a business differentiator.
Responsibilities
Customer
- Manage customer complaints regarding security incident and BCM concerns.
- Assist/advice local customers on Security & BCM issues and measures.
- Provide Security & BCM advice/assistance to country sales and business management.
- Provide support to regional Security & BCM management and local business/Champions.
- Provide monthly metrics on Security & BCM events, programs and projects to management.
Stakeholder
- Develop relationship with law enforcement and legal and regulatory bodies.
- Develop and maintain relationships with site management and operations personnel in the area of responsibility.
- Develop relationship with country management to promote Security & BCM as added value.
- Develop relationships with other BU security management and regional, global teams.
- Relationships with sales organisation.
Process
- Security & BCM documented, developed and implement processes and procedures; maintain program integrity.
- Risk classification, assessment and audit programme active for the country.
- Security & BCM awareness and Security & BCM training programmes implemented.
- Security incident reporting, investigation and trend analysis.
- Processes in place for implementation of Security & BCM standards with sub-contractors and any new projects.
- Assist on installation/procurement of any technical security equipment for upgrade of new builds.
- Develop and maintain evacuation plans for the cluster; train and maintain awareness with plan participants.
- Ensure team understand Security & BCM policies and procedures, including those pertaining to evacuation.
- Ensure team are aware of the strategy, direction and priorities of the department.
People Management
- Ensure continuous development of team members (if applicable).
- Support Region and/or Cluster Head of Security & BCM on specific and project requirements and KKO.
- Develop, maintain and support country Security Nominees/BCM Champions roles.
Measurement Criteria / KPIs
- Monthly Profit / Customer Bias review.
- Business safeguarding.
- Business support/non-technical.
- Business awareness.
- Monthly report.
- Criminal, legal, regulatory updates.
- Business Security & BCM awareness.
- Increased production of Security & BCM strategy, good practice identification.
- Promotion of Security & BCM.
- Audit results / Monthly reports / Incidents (recoveries) / staff training.
- BCM agreements, policy implementation, standards, compliance and audit results.
- MTIL / MPIP / IEOS / Development plan.
Qualifications & Experience
Education:
- Relevant academic qualifications (BA/BSc level or higher) in Security, Criminology, Risk Management/Analysis, Business Continuity, or another relevant field.
- Relevant certification in Security achieved through professional bodies.
- Business Continuity Management (BCM) certification from a recognised awarding body such as CBCI, BTEC, or an equivalent qualification is highly desirable.
- Strong analytical skills, with experience in Excel or Power BI, including analytical thinking and problem-solving capabilities.
Experience:
- Preference for a minimum of 5 years’ experience in a similar division.
- Working experience in managing indirect team members across various countries.
- 3–5 years’ experience in multi-country security management, with a minimum of 1–2 years in the logistics field.
- Preference for a minimum of 2 years within Supply Chain, Logistics, or Transportation Security.
- Good knowledge of Supply Chain (warehousing and transport) business operational procedures.
- Working experience in project management.
- Working experience in managing location-specific risks and incidents (e.g., riots, industrial strikes, hijackings).
- High level of investigative skills and understanding of criminal and labour law, with the ability to apply knowledge during investigations and hearings.
- Adaptive ideas and approaches that encourage teamwork internally and externally.
- Knowledge of available local Security and Health & Safety technologies and infrastructure, and the ability to integrate them effectively into DHL’s Security and Health & Safety framework.
- Preference for at least 5 years’ experience and in-country or regional (Africa) knowledge.
Functional Competencies
- Good knowledge and understanding of Supply Chain business operations, including warehouse and transport environments.
- Takes personal responsibility for the quality and timeliness of work, consistently delivering results with minimal supervision.
- Strong focus on results and desired outcomes, with the ability to identify required actions and proactively take appropriate steps to get the job done.
- Conveys clear, timely, and persuasive verbal and written messages to positively influence the thoughts and actions of others.
- Demonstrates strong investigative capability by identifying root causes, using data and information logically to assess issues, evaluate options, draw conclusions, and make informed decisions or solve practical problems.
- Delivers clear, convincing, and well organised presentations.
- Promotes a free flow of information and communication throughout the organisation.
- Listens actively and encourages open expression of ideas and opinions.
- Always maintains a positive outlook and projects confidence, even when under pressure.
- Responds constructively to change and ambiguity.
- Realistically appraises own strengths and weaknesses, pursuing continuous learning and self-development.
- Develops teams and talent with diverse capabilities.
- Accurately appraises the strengths and areas of improvement of others.
- Provides constructive feedback.
- Develops successors and talent pools.
- Understands customers' needs and is prepared to go the extra mile.
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Role Outline
- Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost-effective position.
Key Tasks
Work time data collection: attendance, absence, holidays, overtime, night hours, bonus.
- Onboarding for new employees on HR processes.
- First point of contact for employee inquiries.
- Hiring process documentation and preparation of data for contracts.
- Transmission of documents to managers (new employees + changes).
- Ensure incoming inquiries are answered professionally and efficiently.
- Identify and verify that employees are entitled to receive requested information.
- Perform customer‑related data gathering.
- Maintain data accuracy.
- Deliver accurate customer answers.
- Provide friendly, efficient, and effective service to customers.
- Escalate/redirect inquiries when required.
- Accurately document inquiries.
- Support and guide employees and managers on self‑service HR transactions.
- Create tickets and enter data into appropriate systems (e.g., Case Management system).
- Deliver clear, concise, and timely communication.
- Execute HR internal controls.
Customer
- Provide HR process advice to employees and managers.
Stakeholder
- Provide first‑line advice and support on HR policies and processes for local employees and managers.
- Communicate effectively with external providers (e.g., payroll, health & safety provider, medical care).
- Cooperate closely with Business HR / Resourcing specialists regarding new employees joining the business.
- Support Business HR on activities related to contract changes and termination administration.
- Coordinate with Centres of Excellence to administer HR solutions (e.g., training coordination, compensation and benefits administration, reporting and analysis).
Process
- Provide day‑to‑day administrative support focused on set standards and instructions.
- Perform tasks/interactions that address immediate issues (daily, weekly, or monthly reports/deadlines).
- Handle transactional tasks (e.g., data entry, chasing data, ensuring accuracy, running reports).
- Provide support, supervision, and direction where needed.
- Understand and apply key HR concepts, methods, tools, metrics, and standards.
- Use HR systems (e.g., PeopleSoft) and vendor/supplier systems (e.g., Kenexa for recruitment).
- Support and interact with business partners, managers, and employees on procedures and individual cases (e.g., HR administration and calculations).
- Provide advice and support in coordination with MSS/ESS.
People Management
- Member of a team responsible for delivering certain HR initiatives.
Measurement Criteria / KPIs
- Satisfaction survey.
- Quality levels achieved.
- HR scorecard.
- Timelines achieved.
- Employee Opinion Survey.
Qualifications & Experience
Education:
- Graduate degree qualification (desirable).
- HR Certification (desirable).
Experience:
- 1-2 years previous experience in administration or entry level HR role.
- Proficient software skills (MS Word, MS Excel etc).
- Knowledge of labour law (desirable)
Functional Competencies
- Has basic knowledge of HR administration and how data should be organised and stored for easy retrieval and usage.
- Follows data‑protection practices and takes precaution when uncertain.
- Knows how to communicate and interact with employees and managers.
- Analyses data for further use.
- Has basic knowledge of the use and implications of HR metrics.
- Gathers correct data to provide effective administrative support.
- Has knowledge of HR and business KPIs.
- Understands Service Level Management.
- Gathers and organizes data required for monitoring service‑level agreements.
- Proactively liaises with customers on process improvement and customer satisfaction.
- Has sound user knowledge of one or more HR, Performance and Talent Management, Recruitment and Engagement tools and information systems.
- Contributes to defining HR, Performance, Talent Management, Recruitment and Engagement system functionalities and reporting requirements based on own usage.
- Customizes simple reports and drives data analysis within existing system functionalities.
- Supports line managers with the use of all relevant HR, Performance, and Talent Management systems.
- Understands own business unit, including key business facts such as size, scale, and high‑level strategy.
- Works within a limited decision‑making scope to provide advice or decisions aligned with agreed processes.
- Analyses large volumes of data, interprets trends and themes, and provides summary information for management use.
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops and delivers high quality / innovative products, services, or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others’ views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging, and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides employees, colleagues, and business partners with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviours based on feedback.
- Takes personal responsibility for career and development.
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- Manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan .
In this Regional Customer Manager - Life Sciences MEA Position
- Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region
- Deliver services and solutions to customer that meet budget, quality and agreed service level
- Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs
- To drive and manage profitable growth with the assigned customer
- Respond and solve customer enquiries/complaints in a timely and responsive manner
- Responsible for establishing customer profiles and customer needs
- Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit
- Work with Product, Key account managers, Bid Management in the region to communicate and align customer account/win plan for RFIs / RFQs
- Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence
- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers.
- Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects.
- Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration
- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly.
- Coach and work closely with virtual team - Key Account Managers (KAMs) and After Sales Managers (ASMs).
- Regular Performance Dialogue with Country KAMs or ASMs
- Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.
- Identify and develop customer sales leads.
- Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.
- Develop and/or communicate effective pricing strategies to drive profitable growth and volume
- Develop supply chain management solutions meeting customer needs.
- Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.
- Effectively drive monthly or quarterly business review with customer
- Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products
- Identify and drive continuous improvement or value creation opportunities with customer.
Now, here is what we need from you!
- 5-7 years of solid experience in the logistics or forwarding industry of which at least 2 years is dealing with major accounts on a regional or global level
- Relevant experience in international supply chain especially will be an advantage
- Degree Holder, relevant post-graduate qualifications will be an advantage
- Computer skill knowledge like Word, Excel, PPT
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Role Outline
SHEQ:
- Execute health, safety, quality and environment plans and processes to provide employees a safe and healthy work environment. Implement health and safety frameworks and standards, ensuring compliance and adherence to internal and external safety standards, quality standards and relevant regulations. Recognize and mitigate potential workplace hazards, unsafe equipment, work practices and working conditions within the workplace and external environment. Undertake inspections of grounds, facilities and premises, analyze and suggest corrective measures to reduce the risks of injuries and job-related threats. Draft reports and conduct investigations on job-related injuries and fatalities, quality nonconformities and determine measures to avoid any recurrence. Prepare and examine records of workplace injuries, illness and absences to identify areas of concern and provide information required by regulatory agencies. Conduct investigations for accidents, identify cause for accidents with engineers, management and health and safety regulatory authorities and prevent their recurrence. Participate in development of solutions for the transportation of hazardous material. Coordinate orientation activities and daily inspections in the operations facilities, grounds and administrative areas, changes in lay-out and installation of new equipment in order to meet safety rules and standards. Draft training material and content, and train employees on safety and quality protocols and safety-conscious work performance. Establish contact and relations with key stakeholders from larger community and law enforcement bodies impacting own work area. Study and resolve issues in day-to-day health, safety and environment operations and execute practices focusing on increasing effectiveness and efficiency
Risk, Security BCM Facilities, MHE Fleet:
- Responsible for identification and proactive management of risks. This includes the implementation of risk avoidance measures designed to effectively manage loss creating situations on site. Implementation of group policies and procedures relating to Security, Health and Safety maintenance. Timeous completion and submission of Risk Management reports. Consult with all stakeholders to ensure active participation in all Risk Management processes and achievement thereof. Completion of all investigations in accordance with Group Risk Management Standards. Ensuring prompt reporting of insurance claims. Adequate and effective systems are implemented to ensure compliance with the relevant laws, regulations and as well as policies and SOP's. Ensuring Site Management addresses all risks highlighted in audit reports and self-assessments. Management and Maintenance of MHE equipment
Key Responsibilities
- Maintain Minimum Safety Standards (MSS) at 100%
- Manage and maintain ISO 14001, ISO 45001 & ISO 22001 standards, ISO 13485 and regulatory requirements associated with the QMS
- Establish Safety Committees and arrange compliance meetings
- Implement and maintain all Quality Management related standards (ISO 9001, Good Warehousing Practices
- Implement and maintain all Quality required documents (Quality Manual, SOP's, WI'S, Forms etc) in compliance with Good Warehousing Practices
- Lead and maintain all CAPA, Change Control, Supplier Management and Training Programmes ensuring it is in compliance with GWP
- Manage and control of contract service providers for Pest Control, Cleaning Services and Temperature Monitoring Services
- To ensure full compliance and implementation to all client Quality standards.
- Collate details of location/country safety incidents and reports them using the approved platform (LOGICS) or via the local LOGICS user within 48hrs.
- Assist country safety function in the preparation for and the completion of safety related inspections and audits (internal/external).
- Ensure that the 12 Global safety First Rules and the 5 Driving Safely Rules are embedded into the workplace
- Provide general safety information and awareness training to location workforce.
- Liaise with Site Management and the workforce to ensure that 2-way communications is maintained on safety related issues
- Assist in the investigation of incidents and accidents at the site and drafts reports for the Site and Country management where needed.
- Uses Behavior Based Safety techniques to engage with the workforce when appropriate
- Act as the validator for Hazard and Near Miss Incidents input into Logics
- "Be responsible for the implementation of the Group Business Continuity Management Strategy at site level
- Provide direction and support to the Site Management on the locations BCM Plan held within Logics.
- BCM compliance to DPDHL and DSC operational standards.
- Manage the Site Plan and ensure that it is amended and updated as required to maintain its accuracy.
- Manage a suitable and sufficient review procedure for the plan at intervals not exceeding 6 months.
- Prepare the plan for periodic audit when needed and assist in its conduct.
- Assist in investigations into Business Continuity Incidents where appropriate.
- Ensure that all BCM events are input into the Logics database within 48 hours of the incident occurring.
- Manage a suitable and sufficient test procedure for the higher risk plans at intervals not exceeding 6 months.
- Control all work related to technical plant installation and maintenance
- Facilitate the Facility site inspections as required.
- Manage the supplier during the surveys/interventions (request permission, deliver work area, control at the end of the works)
- Deliver effective training and knowledge transfer to Site Facility Coordinators on how manage suppliers during the maintenance surveys.
- Attendance of Maintenance Tool training
- Responsible in analyzing and controlling maintenance costs & facility budgets
- Archive management for the supplier worksheets
- To conduct SHEQ induction and training of all new employees, contractors and visitors
- Liase with Third Party Contractors, Clients and Customers regarding Quality Management
- Ensure that Safety Gemba's and other safety related inspections are conducted periodically
- Develop and maintain a Document Control System
- Ensure that deviation reports compiled and signed off
- Revise the needs Analysis and Training Matrix
- Internal audits and support documentation must be kept as quality records
- Continuous Quality Improvement: Ensure that CAPAs(Corrective Action and Preventative Action) are developed and implemented
- Monitor and evaluate implementation of CAPAs
- Liase closely with Client Quality Assurance Lead
- Submit weekly/monthly progress reports for Change Control /CAPA and Deviation Reports
- Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products
- Ensuring awareness of customer and quality requirements throughout the organization
- Work in collaboration with the variance relevant Acts and operational requirements
- Recording of PPE issues and monitoring their use
- Ensure that Safety Gemba's and other safety related inspections are conducted periodically
- Managing Customer complaints
- Day to day inspection of on-site guards, CCTV and access control system
- Reporting any risk issues and if necessary, solutions
- Monthly after-hours inspection of depot and guarding service provider
- Re-active and pro-active initiatives
- Investigation of risk / security / OHS incidents
- Compliance with legal pre-requisites
- Assist in completion of audit and self-assessments
- Manage security of depot
- Liason with service providers and SAPS
- Training of staff on security and operations related issues
- Loss investigation and prevention
- Maintenance of Security policies and procedures
- Risk Identification process
- Facilitate and foster good relationships with authorities
- Conduct and lead investigations
- Evaluate security technologies and economics processes
- Measuring all aspects of risk
- Adhere to cost targets
- Project Management and implementation of projects
- Achievement of Operational KPI's
- Employee Awareness of security procedures
- Accurately record security or risk related issues
- Be responsible for the implementation of the Group Business Continuity Management Strategy at site level.
- Provide direction and support to the Site Management on the locations BCM Plan held within Logics.
- Ensure BCM compliance to DPDHL and DSC operational standards.
- Ensure that all BCM events are input into the Logics database within 48 hours of the incident occurring.
- Manage a suitable and sufficient test procedure for the higher risk plans at intervals not exceeding 6 months.
- Control all works related technical plant installation and maintenance in cooperation with Facility Manager
- Support Facility Manager during site inspections
- Manage the supplier during the surveys/interventions (request permission, deliver work area, control at the end of the works)
- Deliver effective training and knowledge transfer to Site Facility Coordinators on how manage suppliers during the maintenance surveys.
- Attendance of Maintenance Tool training
- Responsible in analyzing and controlling maintenance costs (Facility Manager support)
Skills/Competencies
- Good written and communication skills
- Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
- Person needs good understanding of distribution and transport methods
- Person should be able to enforce health and safety procedures and identify hazards
- Knowledge of clients requirements and customer needs
- Operational knowledge and understanding of service delivery
- Preference for 2 year minimum experience in division
- Basic knowledge / understanding of safety requirements and concepts
- Experience in environment, health & safety & quality departments
- Proactivity and costs attention
- Dynamic and goal orientated
- Basic knowledge of technical laws and warehouse systems
- Excellent interpersonal, leadership, motivation and planning skills
- Ability to co-ordinate all staff and assets in warehouse department
- Person should know what products are handled by the Company
- Person should have a good understanding of quality as a key value
- Awareness of importance of security
- Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically
- React to customers in a courteous and professional manner and maintain at the highest level
- Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do so
- Knowledge of logistics market trends, opportunities and challenges
Qualifications/Experience
- Grade 12 / Matric – Essential
- 2 - 3 years Logistics / Warehouse experience
- 3 to 5 years practical Risk Management experience
- SAMTRAC/NEBOSH/NOSA
- IOSH Managing Safely course or Country equivalent
- ISO 9001 (Intro, Implementation & Internal Auditing)
- Relevant degree or equivalent Qualification in Risk Management
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Role Purpose:
- As a New Business Hunter at DHL Express, you will play a key role in driving growth through the acquisition of new customers in the heavier-weight express segment (typically 30–1000 kg per shipment). Your mission is to win new business by identifying and developing opportunities with customers who require reliable, time-definite, and international transport solutions.
- This role demands a dynamic, results-driven sales professional who thrives on winning new customers, understands complex logistics challenges, and embodies DHL’s “Insanely Customer Centric” culture.
Main Tasks and Key Responsibilities:
New Business Acquisition
- Proactively identify and secure new business opportunities focusing on heavier-weight shipments within your Country.
- Work closely with the Core and/ or Retail Sales Team to win heavier weight shipments by leveraging knowledge of the Customer; their industry and the freight forwarding environment.
- Develop a strong pipeline through targeted prospecting, networking, and strategic territory planning.
- Conduct in-depth customer needs analysis to provide customized DHL Express solutions that reconcile network capability, transit time, cost, and reliability.
- Negotiate and close new business opportunities ensuring profitable, sustainable growth for DHL Express.
- Collaborate with internal stakeholders to ensure smooth customer onboarding and handover to Core Sales for account management.
- Work proactively with the other DHL Group business units to respond to commercial opportunities for the Group.
Market Development & Strategy
- Research and analyze market trends, customer sectors, and competitive activity to identify and prioritize target industries (e.g. industrial, automotive, technology, manufacturing, healthcare) as well as any other emerging ones.
- Leverage DHL’s global network, product portfolio, and digital tools to position DHL Express as the preferred provider for heavier-weight express shipments.
- Provide market feedback to Product, Pricing, and Marketing teams to support service innovation and competitiveness.
Customer Relationship Management
- Leverage an existing professional network to unlock commercial opportunities for DHL Express.
- Build strong, trust-based relationships with decision-makers at potential customer organizations.
- Ensure a smooth transition from new business acquisition to account management, maintaining customer satisfaction during the onboarding phase.
- Uphold DHL’s high standards of service excellence and customer care.
Sales Performance & Reporting
- Achieve or exceed individual new business revenue and profit targets.
- Maintain accurate records of all customer interactions, opportunities, and pipeline data in the CRM system (COMET/ STELLAR).
- Deliver timely reporting and sales forecasts to management.
Job Requirements:
Education:
- Bachelor’s degree in Business, Sales, Logistics, Supply Chain, or a related field.
Experience:
- 3–5 years of proven success in B2B sales, preferably within express logistics, air freight, or transport sectors.
- Demonstrated ability to win and develop new accounts with complex logistics requirements.
- Experience selling heavier-weight or time-definite services is highly desirable.
Knowledge:
- Strong understanding of international express logistics, cross-border trade, and customs processes.
- Familiarity with DHL Express products and value propositions (TDI, TDD, etc.) advantageous
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Role Outline
- Operating MHE (Reach Truck) to fulfil operational requirements of the business. Service delivery - on time - accurately. Ensure customer service is the highest standard and that losses to the company are kept to a minimum. To maintain the integrity of the company at all times.
Key Responsibilities
- To contribute to a productive working environment
- To work within any operating area as determined by Management and the needs of the Business
- Handle goods with care to minimize damages
- To follow the SOP and WI, whilst safely carrying out your duties
- To perform administrative tasks in line with the SOP
- Participation in stock counts
- Be actively involved in and support change initiatives
- Honesty - pride in your job and an eye for detail
- Ensure housekeeping / hygiene, in the area is up to standard
- Operate with integrity and ethical values
- Ensure pallets are according to stacking standards and that there are no damages to the pallets
- Correct use of equipment and to timeously report any defects / faults
- Perform additional duties as assigned by Management
- Report and record any non-conformity with regards to the customers merchandise or unsafe acts
- Daily completion of MHE Checklist
- Replenishment of stock
- Put-away of incoming stock into racking
- Conduct cycle counts
- Adherence to all Health & Safety standards
- Complete tasks timeously and according to the KPI set out
- Adhere to the Unit's SHE rules and best practices
- Ensure that product safety, quality and integrity is not compromised
- Report any person’s behavior that may impact on the safety, quality and integrity of the stored product
- Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.
DPDHL Core Competencies, Skills and experience
- Good written and communication skills
- Achieve work targets and is willing to take on additional roles / responsibilities
- Good problem solver
- Attention to detail
- WMOS experience and knowledge
- Working knowledge of packaging and warehousing methods
- Ability to read, understand and follow instructions
- Have appropriate hand, eye and foot co-ordination to effectively use MHE
- Required to be multi skilled
- Ability to work overtime - Operational requirements
- Ability to work under pressure
- Computer literacy
- Communication skills
- Ability to work within a rapidly changing environment
- Deadline driven
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Role Outline
- Operating MHE (Forklift) to fulfil operational requirements of the business. Moving of palletized stock according to requirements of the operation. Service delivery - on time - accurately. Ensure customer service is the highest standard and that losses to the company are kept to a minimum. To always maintain the integrity of the company
Key Responsibilities
- Honesty - pride in your job and an eye for detail
- Daily checks of forklift and completion of daily checklist - check daily controls
- Ensure correct use of forklift and other company equipment and to timeously report any defects
- To report and record any non-conformity with regards to customer merchandise
- Maintain high level of hygiene of forklift
- To work within operating areas as determined by management and the needs of the business
- When carrying out duties - follow standard operating procedures and safe working practices
- Perform tasks according to the Standard Operating Procedures
- Housekeeping
- Be actively involved in and support change initiatives
- Perform additional duties as assigned by management.
- Ensure that all warehouse damages are kept to a minimum and are in line with the accepted warehouse damages % as determined by your manager.
- Transporting materials to the correct areas.
- Adherence to Health & Safety standards & rules
- To contribute to a productive working environment
- Participation in stock counts
- Be actively involved in and support change initiatives
- Report and record any non-conformity with regard to the customers merchandise or unsafe acts
- Operate with integrity and ethical values
- De-stacking, labelling, sorting products and taking out damages
- Parceling, wrapping or tying of goods
- Inspect stock integrity
- Handle goods with care to minimize damages
- Maintain a high level of hygiene in the work area
- Complete tasks timeously
- Adhere to the Unit's SHE rules and best practices
- Ensure that product safety, quality and integrity is not compromised
- Report any persons behavior that may impact on the safety, quality and integrity of the stored product
DPDHL Core Competencies, Skills and experience
- Good written and communication skills
- Achieve work targets and is willing to take on additional roles / responsibilities
- Good problem solver
- Attention to detail
- WMOS experience and knowledge
- Working knowledge of packaging and warehousing methods
- Ability to read, understand and follow instructions
- Have appropriate hand, eye and foot co-ordination to effectively use MHE
- Required to be multi skilled
- Ability to work overtime - Operational requirements
- Ability to work under pressure
- Computer literacy
- Communication skills
- Ability to work within a rapidly changing environment
- Deadline driven
go to method of application »
Role Outline
- Operating MHE (Powered Pallet Truck) to fulfil operational requirements of the business. Moving of palletized stock according to requirements of the operation. Service delivery - on time - accurately. Ensure customer service is the highest standard and that losses to the company are kept to a minimum. To always maintain the integrity of the company
Key Responsibilities
- To contribute to a productive working environment
- To work within any operating area as determined by Management and the needs of the Business
- To transport stock from one location to another
- To follow the SOP and WI, whilst safely carrying out your duties
- To perform administrative tasks in line with the SOP
- Be actively involved in and support change initiatives
- Honesty - pride in your job and an eye for detail
- Ensure housekeeping / hygiene in the area is up to standard
- Operate with integrity and ethical values
- Ensure pallets are according to stacking standards and that there is no damage to the pallets
- Correct use of MHE and other Company equipment and to timeously report any defects / faults
- Perform additional duties as assigned by Management
- Report and record any non-conformity with regard to the customers’ merchandise or unsafe acts
- Handle goods with care to minimize damage
- Inspection and Completion of MHE daily checklists before each shift to adhere to Operational Safety & Health standards
- Participation in stock counts
- Complete tasks timeously
- Flexibility - to work extra hours / overtime when the need arises, due to Operational requirements
- Ensure that product safety, quality and integrity is not compromised
- Pick stock accurately and efficiently
- Achieving the required picking KPI
- To ensure full compliance and implementation of global operational standards.
- Adherence to site Health and Safety Policy and Procedures as well as safe working practices.
- Safe and correct operation of equipment
- Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.
DPDHL Core Competencies, Skills and experience
- Good written and communication skills
- Achieve work targets and is willing to take on additional roles / responsibilities
- Good problem solver
- Attention to detail
- WMOS experience and knowledge
- Working knowledge of packaging and warehousing methods
- Ability to read, understand and follow instructions
- Have appropriate hand, eye and foot co-ordination to effectively use MHE
- Required to be multi skilled
- Ability to work overtime - Operational requirements
- Ability to work under pressure
- Computer literacy
- Communication skills
- Ability to work within a rapidly changing environment
- Deadline driven
go to method of application »
Role Outline
- To ensure Inventory Record Accuracy of 98% and higher, by maintaining correct stock levels in the Storage and pick bins, through accurate cycle count performance
Key Responsibilities
- Accurate stock counting and reporting
- To report and record any quality related issues with regards to the client's stock
- To timeously report any faults/defects of equipment
- Housekeeping
- To work within operating areas as determined by management and the needs of the business
- When carrying out duties - follow standard operating procedures
- Adherence to site Health and Safety Policy and Procedures as well as safe working practices
- To report any stock losses and ensure that losses are minimized
- To part-take in stock count process
- Be actively involved in and support change initiatives
- Perform additional duties as assigned by management.
- Report problems to the Inventory Office
- Ensure damages are pulled out daily and verified.
- Adherence to Health & Safety standards & rules
- To contribute to a productive working environment
- Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.
DPDHL Core Competencies, Skills and experience
- Good written and communication skills
- Ability to count accurately and to perform simple math calculations
- Achieve work targets and is willing to take on additional roles / responsibilities
- Good problem solver
- Attention to detail
- WMOS experience and knowledge
- Working knowledge of packaging and warehousing methods
- Ability to read, understand and follow instructions
- Ability to work overtime - Operational requirements
- Ability to work under pressure
- Computer literacy
- Communication skills
- Ability to work within a rapidly changing environment
- Deadline driven
Method of Application
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