Security Control Room Operator at Clinix Health Group (Pty) Ltd

JOB SUMMARY

• The Security Control Room Operator is responsible for receiving, coordinating, monitoring and overseeing all security control room operations across Clinix Health Group facilities.
• The role ensures the effective monitoring of CCTV systems, incident management, security escalations and coordination with outsourced security service providers to safeguard Clinix assets, employees, patients and visitors.
• The incumbent will support the implementation of security protocols and provide accurate reporting and communication in response to security incidents and emergencies.

REQUIREMENTS

Minimum Qualifications:

• Grade 12 (Matric).
• CCTV Certification.
• Security Certification.

Advantageous:

• PSIRA Grade A Qualification.

Minimum Experience:

• Minimum 2 years' experience in a security control room or similar security and surveillance environment.

Key Competencies:

• CCTV Monitoring and Surveillance
• Security Incident Management
• Emergency Response Coordination
• Security Reporting and Documentation
• Attention to Detail
• Problem Solving and Decision Making
• Communication and Stakeholder Management

DELIVERABLES

• Monitor CCTV surveillance systems across Clinix Health Group facilities and identify unusual or suspicious activity.
• Analyse alerts, incidents and exception reports and escalate matters requiring further investigation.
• Coordinate responses with contracted security companies, hospital management and emergency response services.
• Maintain accurate records of incidents, response times and security breaches.
• Ensure CCTV footage is recorded, archived and managed in accordance with company policies and regulatory requirements.
• Ensure access to control room systems and CCTV footage is restricted to authorised personnel only.
• Report equipment malfunctions and coordinate maintenance requirements.
• Support investigations through the review and provision of authorised CCTV footage.
• Build and maintain productive relationships with internal and external stakeholders.
• Provide regular security reports and updates to management.
• Ensure compliance with security policies, procedures and applicable legislation.
• Identify opportunities to improve security monitoring processes and operational effectiveness.

KNOWLEDGE AND SKILLS

• Security Monitoring and Surveillance
• CCTV Systems and Footage Analysis
• Incident Reporting and Escalation
• Emergency Response Coordination
• Security Systems Operation
• Attention to Detail and Problem Solving
• Communication, Teamwork and Customer Focus

Closing Date 02 September 2026