Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and in...
- Main Duties- is responsible for protecting the casino's assets, guests, employees, reputation, and gaming operations while ensuring compliance with gaming regulations and company policies.
Key Duties and Responsibilities
Security Operations Management
- Oversee all security personnel and daily security operations.
- Develop and implement security policies, procedures, and standard operating procedures (SOPs).
- Manage shift schedules and deployment of security officers.
- Ensure effective access control throughout the property.
Surveillance and Monitoring
- Work closely with the Surveillance Department to monitor non- gaming floors and restricted zones.
- Review CCTV footage related to incidents, investigations, and regulatory requirements.
- Identify suspicious activities and potential security threats.
Asset Protection
- Protect casino assets, including cash, chips, gaming equipment, and company property.
- Implement loss prevention strategies to reduce theft, fraud, and etc
Gaming Compliance and Regulatory Adherence
- Ensure compliance with gaming board regulations, company policies, and applicable laws.
- Assist during inspections by regulatory authorities.
- Maintain records and reports required by gaming regulators.
Investigations
- Conduct all non-gaming investigations into:
- Theft
- Fraud
- Guest disputes
- Collect evidence, interview witnesses, and prepare investigation reports.
- Liaise with law enforcement when necessary.
Risk Assessment and Mitigation
- Perform regular security risk assessments.
- Identify vulnerabilities in operations and recommend corrective measures.
- Develop strategies to address emerging threats.
Incident Management
- Lead responses to security incidents, emergencies, and crises.
- Manage incidents involving:
- Violence
- Medical emergencies
- Fire alarms
- Threats to guests or staff
Customer and Guest Safety
- Maintain a safe and secure environment for guests and employees.
- Handle customer complaints related to safety and security.
Team Leadership and Development
- Train, coach, and evaluate security personnel.
- Conduct performance reviews and disciplinary actions where necessary.
- Promote a strong security culture across the property.
Emergency Preparedness
- Assist Health and Safety Department to conduct drills for:
- Fire emergencies
- Bomb threats
- Active shooter scenarios
- Business continuity events
- Ensure all team members understand emergency procedures.
Key Performance Indicators (KPIs)
An Onsite Operations Security Manager is often measured on:
- Reduction in security incidents.
- Response times to incidents.
- Loss prevention effectiveness.
- Guest and employee safety metrics.
- Security team performance and training completion.
Essential Skills and Competencies
- Leadership and people management.
- Investigation and interviewing techniques.
- Casino gaming knowledge.
- Risk management.
- Regulatory compliance knowledge.
- CCTV and surveillance systems expertise.
- Conflict resolution.
- Incident command and emergency management.
- Strong report writing and communication skills
Deadline:10th October,2026
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