Jurumani partners with telecommunications companies across Africa, helping them to better serve their customers, build and operate networks and services, and find a sustainable path to growth.
We support our clients strategically and operationally as they confront the largest challenges presented by an industry in rapid evolution.
We believe telecommun...
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To provide a high level, high quality service assurance role to the Business' corporate clients, in the Customer Services Operations Centre
Support Hosting technical aspects of a Converged Network infrastructure, including Perimeter Firewall services
Reporting of all incidents to relevant parties
Liaising with Client on all Security related events and fault resolutions
Fault Management update on Siebel SRM
Client update and follow up until incident closure: Complete understanding of ITIL practices
Cross collaboration with all levels within the Organization
Technical Skills and experience:
Must have technical / professional qualifications:
A relevant IT diploma or B Degree in Information Technology Technical Engineering in Computer Science (essential)
Fortinet – NSE4 certification
NSE7 Advantageous
At least 5-7 years’ experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focused on the Security discipline
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