SED Community Engagement Mgr at Sun International

Job Description

Job Purpose

• The SED & Community Engagement Manager will be accountable and responsible to own, proactively engage and cultivate relationships with internal and external stakeholders (including community leaders, government, Gaming Boards, etc.) with the aim of ensuring that Sun’s relationships with the local communities are strong, offer shared value and sustainable socio-economic development.
• The role will include the planning and delivery of SED and ED &SD projects in collaboration with Group SED and Procurement with the objective of connecting company success with social progress and facilitating income generating activities and mentorship for targeted beneficiaries.

Key Performance Areas

Delivered Unit SED / ED Plans & Reports

• Act as a Subject Matter Expert on issues of SED / ED for the resort
• Conduct BBBEE impact assessments for the business unit and develop SED / ED business plans, key objectives and an annual schedule around the delivery of projects for the units
• Create opportunities to maximize recognition on the BBBEE SED and ED pillars.
• Design and provide recommendations on SED / ED project plans and projects
• Report on project progress and results for the business unit
• Collect the required data to successfully complete BBBEE file for verification process
• Verify the authenticity, validity and correctness of all documentation submitted for verification
• Plan, prepare and manage BBBEE verification audits
• Provide training and coaching to functional managemen
• Provide input to SED / ED budget requirements and expense control for the business units
• Track and report on BBBEE SED and ED spend and scoring for the business unit(s), ensuring that the relevant back-up information is available and easily accessible
• Keep up to date with latest legislation, regulations and leading practice in the area of SED / ED and the impact for the organization
• Act as an advisor to business operations with recommendations for compliance on issues of BBEEE SED compliance; ethical standards and Company’s bid commitments in this regard 

Community Engagement 

• Network with key community leaders and stakeholders to understand community challenges
• Conduct an analysis of needs in the local communities, identify gaps to be addressed and influence SED initiatives to be implemented for the resort Receive proposals and collaborate with Group SED team to research the financial viability and long-term sustainability around specific projects to create shared value (CSV) with the community 
• Collaborate with management and communities around SED / ED business plans and key objectives to support the improvement and optimization of SED / ED practices
• Design and develop detailed SED / ED project plans and projects, including milestones, timelines and budgets to be achieved
• Engage with communities to understand their expectations and level of satisfaction around specific project or implementation requirements
• Identify any gaps, challenges or feelings of dissatisfaction and facilitate the resolution of these concerns
• Liaise on a regular basis with community leaders to build positive and sustainable relationships.
• Facilitate the sign off of implementation plans and contractual agreements in line with community officials’ expectations
• Work with communities, SED and ED projects teams to ensure the resolution of any outstanding issues in line with timelines and expectations 
• Be the point of contact for clients for any outstanding issues to ensure implementation is aligned to agreement and expectations
• Oversee the co-ordination, allocation and reconciliation of project expenses, ensuring the resolution of any queries 
• Drive the delivery against objectives and level of satisfaction following the event, booking or projects
• Promote SI’s participation on CSV within the media, including participation at local media events

SED / ED Project Planning

• Develop a business case and project plans for resort SED and ED projects.
• Work with Community and business stakeholders on obtaining confirmation of project definition, costing and budget
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Determine the resources required to complete the project
• Prepare a detailed budget per project in collaboration with Finance
• Develop and continuously review the schedule for project completion that effectively allocates the resources to the activities
• Determine the objectives and measures upon which the project will be evaluated at its completion
• Develop a benefits realization plan that will be managed throughout the programme to ensure that planned benefits always have owners and are achieved, sustained and optimized.
• Prepare and submit for in-principal approval the business case, providing essential decision-making information regarding purpose, contribution to business objectives, expected value created, time frames, etc. 
• Establish and maintain a formal, approved integrated project plan to guide project execution and control throughout the life of the project

SED / ED Project Management

• Launch and drive projects to acquire and direct the resources needed to accomplish the goals and benefits of the project as defined in the plan
• Manage the delivery of a project by making key decisions and assigning and coordinating resources.
• Prepare for reviews to report on the progress of the project
• Develop forms and records to document project activities, ensuring completion of close out forms at the end of the project 
• Set up files to ensure that all project information is appropriately documented and secured
• Monitor and control projects (solution delivery) and (benefit/outcome) performance against plan throughout the project life cycle
• Monitor and track all budgeted project expenditures
• Maintain SED / ED management registers and spend in line with regulatory requirements
• Highlight SED / ED risks and make recommendations to address non-conformance as per BBBEE requirements, regulations and company policy
• Follow-up and measure action plans and recommendations
• Update reporting and SED / ED spend templates and submit monthly SED / ED reports for the business unit
• Report to the CSI and ED Trusts on progress with project

Stakeholder Engagement

• Maintain regular communication (e.g. communicates product performance) with Group SED and procurement management to gather relevant data and information and provide feedback on progress
• Builds credibility through developing strong working relationships with the community and management
• Maintain and develop networks with regional communities, and local government and Gaming Boards and build relationships to ensure a fair and accurate understanding of community challenges, expectations around bid commitments, etc. **
• Deliver high-priority information and shares important information from a social and public perception with management
• Communicates with internal stakeholders at property level on strategic SED and ED activities and plans, ensuring full understanding for implementation
• Liaise with Group Sustainability, Communications and Marketing departments to ensure synergy on objectives, SED and ED campaigns and messaging
• Collaborate with the Group SED, Procurement and unit teams with regards project planning, implementation, progress and cost management
• Respond to queries efficiently and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility
• Reports and provides feedback to management and BBBEE Committee on projects implementation and progress
• Be the Group contact for SED and ED service providers and external stakeholders and authorities on SED / ED projects
• Prepare for and facilitate unit Sustainability committee meetings as required

Job Requirements

Education

• 3-Year Diploma or a Bachelor’s degree in business management
• Certification in BBBEE requirements is an advantage

Experience

• Minimum of 5 years’ experience in SED and or ED Management
• Track record in developing strong relationships and community networks

Skills and Knowledge

Technical / proficiency competencies

• In-depth knowledge and experience on the BBBEE Codes of Good Practice and industry specific charters.        
• Legislation and regulations.     
• Written and verbal communication skills (including mediation skills).    
• Good presentation skills.       
• Proficiency in MS Office (Word, excel and PowerPoint)   
• Business Acumen
• Project management     
• Public relations and networking skills       
• Diversity management / Cultural protocol      
• Corporate governance & industry knowledge     
• Public speaking  
• Networking skills
• Conflict resolution skill

Core behavioural competencies 

• Conceptualizing skills
• Reviewing / evaluating information and data
• Advanced skills in planning, prioritising, and coordinating multiple initiatives and events
• Attention to detail
• Problem- Solving
• Clerical / Administration skills
• Problem-Solving
• Developing stakeholder relationships
• Innovation & continuous Improvement
• Emotional resilience
• Confident, professional, independent and presentable individual