Senior Account Executive : Enterprise at Genesys

Senior Account Executive: Enterprise

An exciting opportunity is now available for a Sr. Account Executive to join our team with a mission to achieve ≥100% of sales targets within the South Africa territory. This includes selling/promoting Genesys solutions and products to named new and existing enterprise customers by developing those accounts leveraging existing partners and building alliances relationships

Key Responsibilities:
The primary responsibilities for this role include (but are not limited to):
Strategy And Management

• Propose, communicate and implement the sales strategy for South Africa territory
• Contribute to the Enterprise Indirect Touch overall Strategic Plan
• Define and implement strategic business development plans for all target accounts and solutions
• Contribute to the overall company objectives
• Develop, educate and support Genesys partners in respect of these target accounts & solutions

Business Intelligence And Planning

• Manage forecasts and accuracy at 30-60-90 days and rolling 12 months.
• Accurate forecasting and business intelligence management.
• Direct the selection of the most appropriate channel and manage any potential conflict in co-ordination with the Channel Sales Team.

Customer Engagement

• Maintain a deep knowledge of accounts/sectors supported
• Influence customers in their strategic choices regarding their Contact Centre/CX infrastructure needs
• Actively promote Genesys solutions to partners and end-user customers
• Be accountable for customer satisfaction
• Work with marketing to develop joint marketing opportunities within the territory

Business Patners

• Manage existing business partner relationships with respect to the target accounts and solutions
• Develop joint account strategies with appropriate business partners
• Co-ordinate business partner activity with the Channel Sales Team

Team

• Ensure effective internal working relationships between the Sales Team and support organizations
• Engage the regional team in the account planning and opportunity management for nominated accounts

Minimum Requirements & Desirable Skills:

• 4+ Years sales and/or business development experience in the Software or IT Services Industry (Contact Centre Industry experience highly preferable)
• Excellent network with the South African IT and business-relevant stakeholders.
• Track record of successful sales performance
• Ability to work smart and independently
• A confident negotiator with the ability to sell to board level using articulated value propositions
• Experience in Channel and Business Partner management, i.e. good understanding of an indirect sales model (preferable)
• At ease with matrix-based and multi-national organizations
• Exceptional presentation and customer interaction skills
• Exceptional written and oral communication skills in English, other local languages desired
• Accurate and reliable forecasting skills
• Ability to manage complex sales environments
• Astute in dealing with multiple parties and demonstrate strong personal integrity
  • Mastery of Excel and PowerPoint
  • Experience in collecting competitive intelligence and mapping market/industry segments