Senior Account Manager at Nexio

ROLE PURPOSE

• The Account Manager facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business
• Collaboration with internal Nexio pre-sales-, product-, services- support staff with engaging, open communication and having a clear grasp of the solutions and services that Nexio offers and to craft solutions that will deliver value, required customer results and customer
• Servicing customers professionally and profitably and ensuring customer
• High-level engagement and consultation with customers, made possible through the development of a comprehensive understanding of their organisation which supports the continued provision of essential solutions and services in a timely, efficient and effective
• Capable and willing to prospect and handle multiple customer
• Deliver a customer experience that is without comparison in the marketplace
• Act as the customer lead to the extended solution and / or service delivery
• The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.

ROLE REQUIREMENT

• Alignment with key strategic initiatives as determined by the Board from time to time.
• Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.
• Complete understanding of Nexio’s annual Revenue and Gross Profit budget deliverables and how each individual AM’s success is imperative to delivering on target and on budget.
• Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes.
• Deliver on targeted Revenue and Gross Profit values
• Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase
• Thorough understanding of the market and market verticals and their associated technological and business
• Knowing, understanding, and mapping Nexio focused solutions to customer

Additional Information:

• Being a Nexio Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• A successful Senior Account Manager is a self- motivated individual who can perform at optimal levels under
• Ideally must be an expert in an enterprise business or industry vertical.
• A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
• Ability to market and close the sale of solutions.
• Negotiation skills to secure accounts at a profit.
• Interpersonal skills to communicate with customers over the phone and in face-to-face meetings.
• Analytical skills to judge the current market and the competition to set accurate pricing.

QUALIFICATIONS & EXPERIENCE

• Matric
• Degree in Business Administration, Marketing, or similar field will be
• Experience in an industry sector or environment that has technological complexity and is customer care / customer experience Significant understandings of customer need satisfaction in a high-tech environment essential.
• Understanding of sales performance
• Knowledge of CRM software and MS
• Proven work experience as a Sales Account
• Hands on experience in sales and an ability to deliver excellent customer
• An ability to deliver projects and answer inquiries on time.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management
• Excellent verbal and written
• Ability to delegate
• Extensive industry knowledge with an eye towards the
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Excellent negotiation skills
• Listening
• The ability to set and execute the vision of the Company
• Business acumen with a problem-solving attitude