Senior Account Manager at Nexio

Job Description
Senior Account Manager 

• The Senior Account Manager is responsible for driving revenue and gross profit growth by acquiring new business and managing key customer relationships across target market verticals. This role involves engaging at C-suite level, delivering tailored ICT solutions, and aligning client needs with Nexio’s product and service offerings. The Senior Account Manager plays a strategic role in building long-term client value through exceptional service, market insight, and cross-functional collaboration—ultimately contributing to the achievement of Nexio’s commercial objectives. 

Key Responsibilities 

•  The Senior Account Manager (SAM) will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape. 
• SAM will have enough knowledge of the market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements. 
• As a SAM understanding the Industry Verticals and the strategies needed to be effective and offer Industry Specific solutions.  
• The SAM will assist in identifying solutions that need to be offered as part of collaboration with internal Nexio pre-sales-, product-, services- support staff with engaging, open communication and teamwork.  
• Engaging customers in unison with Nexio’s strategies and passion for service excellence and professionalism. 
• SAM engages at customer C-Levels and offers solution and services with a thorough and comprehensive understanding of their organization which supports the continued provision of essential solutions and services in a timely, efficient, and effective manner. 
• SAM needs to have the ability and is capable of prospecting large enterprises at an executive level and to manage multiple customer accounts efficiently and effectively. 
• Exciting the customer and delivering an exceptional experience is part and parcel of the SAM and what the SAM must provide. 
• Act as the customer lead to the extended solution and / or service delivery team. 
• The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.  

ROLE REQUIREMENT 

• Alignment with key strategic initiatives as determined by the Board from time to time.
• Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.
• Complete understanding of Nexio’s annual Revenue and Gross Profit budget deliverables and how each individual AM’s success is imperative to delivering on target and on budget.
• Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes.
• Deliver on targeted Revenue and Gross Profit values
• Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase orders.
• Thorough understanding of the market and market verticals and their associated technological and business requirements.
• Knowing, understanding and mapping Nexio focused solutions to customer requirements.

Additional Information:

• Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments.  A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• A successful Senior Account Manager is a self-motivated individual who can perform at optimal levels under pressure.
• Ideally must be an expert in an enterprise business or industry vertical.
• A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
• Ability to market and close the sale of solutions.
• Negotiation skills to secure accounts at a profit.
• Interpersonal skills to communicate with customers over the phone and in face-to-face meetings.
• Analytical skills to judge the current market and the competition to set accurate pricing.

QUALIFICATIONS & EXPERIENCE

• Matric
• Degree in Business Administration, Marketing, or similar field.
• Post Graduate qualification in Business Administration, Marketing, or similar field will be advantageous.
• 8+ years' experience delivering solution led sales.
• Understanding of sales performance metrics.
• Advanced knowledge of CRM software and MS Office.
• Hands on experience in sales and an ability to deliver.
• Advanced customer experience management capability
• An ability to deliver projects and answer inquiries on time.
• Advanced understanding of value propositioning based on customer needs.
• Satisfaction in a high tech. environment essential.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Set and Execute the Vision of the Company