Senior Account Manager at Vodacom

The Senior Account Manager will secure new business from their allocated customer list, derived from the strategic set of customers. The Senior Account Manager will need to successfully manage their current base whilst selling additional products and services into these customers. The Senior Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator. The objective is to increase the business from a target list of customers. The Senior Account Manager will also retain and record any and all customer and market intelligence to increase future win opportunity regardless if tenders are successful or unsuccessful

Your responsibilities will include:

• Responsible for managing strategic accounts and delivering profitable, long term business from those accounts
• Ensures delivery of annual revenue targets through delivery of full product mix
• Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
• Works collaboratively to set up service relationship for nominated accounts
• Provide input to help with decisions about new propositions, product mix and services for customers Core competencies, knowledge and experience [max 5]:
• Experience in solution sales and relationship management with a track record of solution selling
• A broad understanding of the ICT Landscape and Strategic ICT enablers.
• A thorough understanding of converged and networking technologies and services.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.
• Understanding of the Value Chain Analysis with regards to various customer businesses

Key performance indicators:

• Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom/Vodafone products and services fit customer requirements
• Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan and account development opportunities
• Effectively manage numerous internal and external deadlines in order to respond to large RFPs for single and multi-country deals

The ideal candidate for this role will have:

• Matric with a minimum of 8 years’ experience in Account Management
• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage. OR
• A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 5 years’ experience in Account Management.