Senior Administrative Officer: SDIP at Office of the Chief Justice South Africa

REQUIREMENTS :

• Applicants should be in possession of a National Diploma in Public Administration or equivalent qualification at NQF level 6 as recognised by SAQA. A minimum of two (2) years’ experience in the field. A valid driver’s license will serve as an added advantage. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate's suitability based on the post's technical and generic requirements.
• Knowledge and Skills: Knowledge and understanding of Service Delivery Improvement Programmes, Batho Pele Principles, Strategic Planning, records management and customer satisfaction survey methodologies. Skilled in computer literacy, planning and analysis, problem solving, time management, presentation, communication and report writing, presentation along with the following attributes: honesty, accountability, team player, attention to detail, flexibility, creativity and self-motivated. 

DUTIES :

• Provide technical and administrative support in the development, implementation and monitoring of the OCJ Service Delivery Charter and Service Delivery Improvement Plan. Participate in the development and drafting, implementation and monitoring of the Service Delivery Improvement Plan (SDIP) and develop quarterly and annual SDC and SDIP reporting templates. Coordinate Public Service Month (PSM) /Integrated Public Service Programmes (IPSP), Batho Pele activities, and customer satisfaction surveys: Consult with Communications Unit on PSM/IPSP awareness posters and conduct research on PSM/IPSP poster content according to DPSA directives.
• Provide administrative and technical support during the development and implementation of OCJ Strategic and Annual Performance Plan and Operational Plan: Provide support in coordinating the development of the OCJ Strategic, Annual Performance and Operational Plans. Develop and edit draft monthly and quarterly reports for inputs in line with the Operational Plan. Maintain records management, resources, and correspondences of the Strategy and Service Delivery Planning Unit: Arrange stationery for the unit, maintain filing of documents and provide ad hoc administrative duties when required within the SSDP unit.