Senior Administrator: Application Support at Vodafone Global Enterprise

Role Purpose/Business Unit:

• This role is responsible for 2nd line technical application support, operational stability, and continual service improvement for Consumer CRM systems (CSS Siebel, DDE, DV360) it ensures application availability, incident/problem/change management, and compliance with regulatory requirements (SOX, POPI, audit controls).
• Focus includes configuration, troubleshooting, deployment support, access management, service transition and operational run activities.

Your responsibilities will include:

• Support deployments, production sanity checks, and rollback planning for DV360, DDE and Siebel applications.
• Validate change requests (CRQs) and ensure adherence to governance, SOX, audit, and compliance standards
• Manage environments across Prod, UAT, SIT for DV360, DDE, and Siebel.
• Support ARM/UAM requests, ensuring correct entitlements and privileged access reviews.
• Collaborate with cross-functional teams (ISO, Dev, Accenture, Business Owners).
• Ensure operational runbooks, SOPs and technical documentation are up to date.
• Participate in Disaster Recovery (DR) tests and Business Continuity processes.
• Identify operational efficiency opportunities across DDE, DV360 & Siebel.
• Contribute to automation initiatives – e.g., loaders, scripts, validation frameworks, and routine checks.
• Engage proactively with stakeholders to reduce repeat incidents and optimize turnaround times.
• Manages vendor SLAs and service delivery.

The ideal candidate for this role will have:

• Matric is essential
• National Diploma/Degree in IT/Computer Science or equivalent Advantageous.
• Min of 3–5 years’ experience in Application Support or Operations in a telecom’s environment.
• Experience supporting CRM/credit vetting systems (Siebel, DV360, DDE) advantageous.
• Knowledge of SOX, POPI and internal governance/compliance processes is beneficial.
• Exposure to DevOps methodologies and deployment pipelines.

Job knowledge:

• Understanding of consumer business systems (CRM, Credit Vetting, Deals Creation Engine).
• Siebel Configuration (LOVs, Assignment Rules, Loaders), Siebel data model understanding, SR triplet setup, Dealer ID configuration, SLA matrix loading 
• SQL (intermediate)
• Incident & Problem Management (ITIL-based)
• Deployment & Release processes (DevOps pipeline exposure)
• Log analysis and troubleshooting
• Understanding of integrations with systems like Eppix, Billing, WMS etc.

Behavioural competencies:

• Analytical problem-solver with strong attention to detail.
• Ability to work under pressure in high-volume operational environments.
• Strong communication and stakeholder engagement skills.
• Self-driven with the ability to work independently and manage conflicting priorities.
• Customer-centric mindset with proactive service orientation.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 01 April 2026