Senior Administrator at Discovery Limited

Key Purpose of the role

• The Dual Scheme Senior Administrator is responsible for the day-to-day administration of Umbrella Fund Operations and Group Risk Billing within the Retirement Funds business unit. This includes managing Retirement Fund disciplines—such as contributions, claims, transfers, and regulatory processes—and administering Group Risk policies, reassurance premiums, Vitality billing, broker changes, and related queries.
• The role ensures accurate integration of fund data and financial transactions, compliance with regulatory frameworks, and continuous improvement of processes. The incumbent supports strategic initiatives to streamline fund consolidation, enhance operational efficiency, and deliver committed services to clients, while actively contributing to change management and team motivation.
• The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Fund and Group Risk Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Strong understanding of retirement fund operations and regulatory requirements.
• Excellent data reconciliation and validation skills.
• Effective communication and stakeholder management abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a team environment.
• Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary

Personal Attributes and Skills

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Advanced understanding, able to troubleshoot and guide others
• Is motivated by the possibility of a positive future irrespective of present conditions
• Finds sustainable solutions to difficult or complex issues using rigorous methods
• Actively learns through experimentation when tackling new situations
• Consistently exceeding goals despite obstacles
• Perseveres through adversity and recovering quickly from setbacks
• Builds effective working relationship with people both similar and different to self
• Gains the confidence and trust of others though consistent honesty, integrity and authenticity even under challenging circumstances
• Excellent Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric – essential. 
• 3-5 years retirement funds, umbrella fund experience – Essential
• Diploma / Bachelor of commerce degree, Bachelor of Science in IT, Bachelor of Science in Mathematical Science (advantageous) and related qualifications
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• 3 -5 years’ experience in the Group Life, employee benefits, retirement funds and umbrella industry.