Senior Administrator (Pensioner Payroll) at Momentum Metropolitan Holdings Limited

Requirements

• Matric or NQF level 4.
• 5 Years' experience in a financial services environment.
• Experience in administering annuity pensioner payroll.
• Experience in the Annuity Administration Environment will be an advantage.
• Employee Benefits experience will be an advantage.
• Advanced Excel skills, i.e., Pivot tables, VLOOKUPs, etc.
• Ability to calculate tax according to SARS requirements.

Duties & Responsibilities

Technical

• Administering various standalone Retirement Funds.
• Administration of Annuity business, which includes monthly pension payments and death claims.
• Accurately load and maintain pensioner records, including personal, address, and banking details.
• Complete monthly medical aid reconciliations and balance monthly billing received from the relevant medical aid.
• Maintaining member-level transactions across the Benchmark systems.
• Reconcile and balance monthly payroll, including Action Swift/overseas payments, and ensure timely submission for approval.
• Preparing monthly report for submission of PAYE (EMP201) to be sent to Tax Valuation team in the business.
• Preparing tax recons Bi-annual and Annual (EMP501) to be sent to Tax Valuation team in the business.
• Issuing tax certificates at the end of tax year - IRP5/IT3(a).
• Death Claims (joint/single life) - Stopping the payments upon the death of a pensioner, requesting necessary documents, setting up a beneficiary pension (spouse/child) as determined by the rules of the fund.
• Process proof of existence checks via Home Affairs Interface and suspend pensions where required due to outstanding documentation.
• Preparing Admin Reports and Valuation Data and Year-end Reports.
• Updating Data Verification Form for accuracy of data or outsourcing purposes.
• Making payments to trustees for attending various meetings for the fund and calculating the percentages of the payment due.
• Ensure audit files are up to date and handle audit queries during the financial year-end process.

Client Services

• Distribute client communication timeously, including pay slips, tax certificates, and increase letters.
• Adhere to internal controls and SLAs (internal and external), ensuring all administrative and reporting tasks are completed accurately and on time.
• Ensure all monthly registers are up to date and follow-up items are actioned.
• Ensure that the call centre service factor remains above 95% by providing clients with efficient service.
• Provide, file, and maintain relevant documentation to ensure easy access and compliance with guidelines.
• Build strong relationships with clients and stakeholders, contributing to a service-oriented culture and ensuring delivery on expectations.
• Identify and recommend improvements to systems, processes, and client service practices to enhance client experience and ensure fair treatment.
• Take ownership of client service requests and ensure timely, effective resolution of all queries, including those received via the call centre and team mailbox.

Team

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Actively participate in and positively influence change initiatives.
• Continuously grow professional, industry and legislative knowledge to enhance expertise.
• Contribute to innovation by developing, sharing and implementing new ideas.
• Take ownership of personal career development and learning journey.
• Monitor work items and escalate critical issues timeously to ensure resolution.