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Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer ...
ROLE DESCRIPTION
CLIENT ENGAGEMENT
- Understand client needs and ability to translate them into solutions that answers client business questions
- Manage all aspects of smaller Clients (engagement, presentations, proposals, contracts, financials, communication etc.)
- Full CS attitude: acknowledge all client email within 24 hours, show positivity and engagement, call clients instead of emails, constantly keep client posted along the way of the project
- Experienced in project management processes
EMPLOYEE ENGAGEMENT
- Mentor trainees
- Promote Diversity & Inclusion
- Build meaningful relationships across employees at all levels/all functions in the organization to create and encourage a culture where the Nielsen values are present
- Deeper understanding of other departments
- Contribute on developing team ́s way of working and improvements
OPERATIONAL
- EXCELLENCE (consider financial goals where relevant)
- Demonstrate in-depth knowledge of key AAC solutions, requirements, E2E process and applications.
- Ability to manage and guide the juniors through all types of project preparation work happening before modeling phase. Catch issues and data inconsistencies along the way
- Management of own projects end to end, and proper interaction with client teams. Responsible for end to end project execution, quality of deliverables and timeline compliance.
- Advanced understanding of project timelines and technical requirements
- Lead modeling team to deliver high quality results. Manage contingencies and find solutions to problems
- Excellence in analysis, meet project specifications, build detailed presentations and deliver insightful (actionable) recommendations to the clients
- Deep Understanding of RMS/Census Data and other Nielsen solutions
- Provide support internally within broader team where needed
- Design all analytical flow using the SCQA framework (fluid storyline, validating hypothesis, actionable answers)
REVENUE
- Advanced administrative skills. Saves all relevant project information related to project finances, data, results, and delivery in the allocated public drive. Is able to communicate on short notice project details (e.g. project revenue, delivery dates, stakeholders etc.) in most cases.
INDUSTRY ENGAGEMENT
- Be a role model in promoting our social media profile across appropriate platforms (LinkedIn, Twitter, National Media etc)
- Make “open” (vs. “proprietary” or “closed”) the default for our products, processes, and systems. Look to collaborative models to do more and better, especially when they make the pie bigger. Be open to new ideas, capabilities from the outside.
Connected
Our key products are connected to operate as a system. Our systems connect to our clients’ systems to drive speed, efficiency, and capability. Our priorities are connected to and aligned with our clients’ priorities.
Useful
The more useful, the more valuable. Optimize on usefulness. Look at every process, policy, system, etc. and ask, “Is this still useful? Can we make this more useful?”
Personal
Be personally accountable. When you think to yourself, “Our company is [enter your criticism here]”, then ask yourself, “What can I do to help us do better?”
BEHAVIOR
- Models Integrity & Humility
- Unwavering commitment to personal accountability, integrity and ethical behavior
- Demonstrates empathy, lacks excessive ego, and understands how behavior impacts others
- Evokes and builds trust and leverages relationships for collaboration
- Inspires & Multiplies
- Engages self and others, takes responsibility for personal and professional development
- Fosters an inclusive environment, welcomes diversity
- Celebrates team accomplishments and recognizes peers
- Innovate & Learn
- Drives change through experimentation, technology, and/or innovation
- Connects dots, demonstrates understanding of how priorities and work fit into the larger team
- Constantly learns, grows from mistakes and challenges, open to guidance and coaching
- Impacts through Execution
- Demonstrates a client-centric approach when problem solving, makes a connection to the “big picture”
- Makes objective and data-driven decisions
- Communicates directly and appropriately for the audience, for maximum quality and speed
- Overarching
NIELSEN CARES
Nielsen Cares is our global corporate social responsibility program, embodying our commitment to an uncommon impact on the communities we live in and represent to the marketplace.
ROLE SPECIFICATIONS
WORK EXPERIENCE
EDUCATION
FMCG
- Manufacturing
- Retailer
- Market Research
- Minimum Qualification of Bachelor’s Degree
- in fields such as, but not limited to:
- Marketing Management
- Statistics
- Economics
- Math
- Psychology
COMPUTER SKILLS
COMPETENCIES
NIELSEN PRODUCT KNOWLEDGE
- Microsoft Word, Excel, and Powerpoint
- Google Office & Products
- Social Media
- Analytical Thinking
- Attention to detail
- Action Orientated
- Agile/Flexible
- Collaborative
- Communication
- Commercial Acumen
- Creative Thinking
- Conflict Management
- Consistency/Reliability
- Client Orientated
- Developing Others
- Financial Acumen
- Interpersonal Skills (Emotional Intelligence)
- Innovative
- Leadership
- Networking & Influencing
- Problem Solving
- Planning and Organization
- Relationship building
- Time Management
- Strategic Thinking