Senior Analyst: Business Systems (SAP HCM) at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by providing governance and analysis output for a single large project or across a series of smaller related initiatives including but not limited to solution testing, while providing relevant industry experience to the process, in order to continuously enhance service delivery. Additionally, to identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks based on their insight into the business usage of information technology (IT) and utilising technology to add value to business.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 3-4 years' experience in a SAP HCM environment and/or Business Analysis experience within a complex systems environment, of which 1–2 years at knowledge worker level.

ALTERNATIVE #

• A Senior Certificate (NQF 4); AND 6 years’ experience in a SAP HCM and/or Business Analysis experience within a complex systems environment, of which 1–2 years at knowledge worker level

Job Outputs:

Process

• Interdepartmental peer-to-peer liaison. Liaison with business partners, internal and external development partners.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Compile Business Requirements Specifications and prioritise production system change request/s.
• Contribute towards the refinement of polices, processes and procedures.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Gather, plan and manage data for QA testing purposes.
• Identify business processes or scenarios for test cases.
• Log a production system change request on incident management console.
• Maintain and support new and existing applications.
• Provide End-user education and training.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Replication of defect in testing environment and finding suitable workaround.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Undertake information gathering and analysis of data within set guidelines to report related information to business.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Provide exceptional customer service support to other teams and all operational areas within SARS.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure customer satisfaction with quality and service timelines.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations. (I)

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Respect
• Trust

Technical competencies

• Awareness of the SDLC
• Business IT Systems  
• Business Knowledge 
• Computer Literacy 
• Data Collection and Analysis 
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Business Analysis 
• IT Project Management
• Reporting 

Deadline:15th March,2026