Senior Application Support Analyst at Parvana

What you will be doing:

• Take charge of designing, building, and keeping internal business applications running at optimum efficiency.
• Handle relationships with vendors to optimize mutually beneficial relationships.
• Oversee and ensure core applications are set up and delivered, making sure everything works together seamlessly.
• Work with stakeholders on buying, innovating, developing, changing, and maintaining the Information Systems environment.
• Risk management through ensuring core and extra license agreements remain compliant and budget friendly.
• Create reports and visuals using tools such as SQL, Excel, Power BI.
• Set up ITIL systems and processes to support a shared services model.
• Lead and join in on strategic Information System projects that encourage innovation and efficiency.
• Ensure data governance principles are maintained to practice and manage security, compliance, cybersecurity, incident management, and General IT Control audit compliance for application systems.
• Optimise and continuously improve applications efficiency including change management, training and communication to users as required.

What our client is looking for:

• Relevant tertiary academics (e.g., Computer Science, Information Technology) would be beneficial
• ITIL Certification and familiarity with agile project management methodologies would fast track your application.
• 3 - 5 years experience, with proven experience in application management (any business support applications) is a real plus.
• Excellent communication, stakeholder management, and soft skills, with a collaborative and customer-oriented approach.
• Effective organisational change / time management, and multitasking skills, with a strong results orientation and drive.
• Best suited to an aspiring candidate who wants to contribute, to be heard, who enjoys big bonuses and who wants to be promoted regularly.