Senior Area Manager (Retail) at Hollywoodbets

We have an amazing opportunity for a Senior Area Manager (Retail) to be based in our Regional Office in Pinetown. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for ensuring the growth of the region and taking accountability of the Senior Area Manager function in order to ensure smooth running and management of the operations among Area Managers. This includes facilitating the improvement of the region’s financial performance through the management of Area Managers and in support of the Regional Manager in terms of stakes, cost control and management, productivity and efficiency, resource planning, customer service levels, reporting and company policies, and legislative and statutory policies.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team, eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career

You Bring

• Valid Driver’s License.
• 5 years of experience in a Retail and Accounts Management role.
• 5 years of experience in a People Management and Leadership role.

A Bonus to have:

• Relevant Diploma/Degree in Business/Financial Management

What You’ll Do For The Brand:

• Facilitate regional plans among Area Managers to attain forecasted growth/other targets.
• Assist in reviewing branch locations and possible relocation options where applicable to ensure maximum returns.
• Communicates financial targets to each branch and measures branch performance.
• Plan for growth in resources by identifying a pool of candidates that can be drawn from if there is a need.
• Budget management - Review the regional costs by scrutinizing each branch’s cost and identifying irregularities and trends
• Conduct regular visits to regional branches and report back to the regional manager.
• Ensures branches operate optimally through sound people management. This includes recruitment, on-boarding and training, payroll, clock watch, and other such procedures as well as implementation of performance management and disciplinary procedures.
• Ensures that implementation of set procedures is conducted by Area Managers among branch TL/managers timeously.
• Partners with marketing to ensure branches reach their intended financial targets.
• Ensures all new team members have received the necessary training before they start.
• Ensure regular meetings are conducted with Area Managers/Branch Managers/Senior Team Leaders to discuss targets, business challenges and resolutions thereof.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Monitoring of Gambling boards licenses and renewals. Monitoring Branches to ensure that they are compliant with Gambling Board Legislation requirements
• Ensuring that Area Mangers are conducting branch inspections to ensure compliance with legislation and Hollywood standards (i.e. Ensure branch facilities, building and equipment is well maintained. All branches are neat and tidy, according to the Hollywood standard.)
• Succession planning for the region - Identify talent within the region. Ensure development growth paths for team members to develop into Branch Managers and Area Managers. Liaise with training and development regarding specific training needs/requirements.
• Ensure audit queries raised are cleared timeously – ensuring that the region is free of queries.
• Develop a safe and positive work environment for the team members.
• Ensure daily, weekly, and monthly reports are submitted on time.