Senior Billing Specialist - Operations(FTC) at Liquid Intelligent Technologies

Role Description

• Ownership of the full-cycle invoicing process to ensure timely and accurate customer billings. Validate invoicing, statement generation and their distribution. Maintain the Billing accuracy of the volume of invoices generated (criteria to measure would be credit note passed due to Billing team).
• Reduction in undelivered emails by year end. Work with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills. Review and analyse Provide support to the Query Resolution Team for expediting credit notes and clear the Credit note request.
• Assist with query resolution for escalated items and provide feedback on customer queries. Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience Job Cost Reports for invoice validation and research discrepancies.
• Establish procedures, routines, and related documentation regarding billing and contract maintenance. Identify and research invoicing issues, including customer rejections and short paid invoices, and provide guidance and resolution, as appropriate.
• Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience. Review the defects during billing process with IT / other business units and eliminate them to improve customer billing experience.
• Social Media Complaint Management. PS Scorecard – Adhering to customer queries logged on system to achieve a favorable customer experience and outcome. Zero critical and 50% reduction in High and no repeat findings. Closure of old audit findings by required timelines.
• Coordinate inputs and provide reports to management on performance findings and take corrective actions Investigate billing discrepancies, disputes and correct. Assists in implementing processes and procedures that will improve efficiency and strengthen internal controls

Requirements

• Qualification: Degree in Finance / IT: Preferable
• Maximum of 5 years Relevant Experience in Telecom business Customer Relationship management in finance Proven Track Record in Large Organisation:Essential
• Knowledge of Billing Systems: Essential
• Knowledge of Telecoms Products and Services: Desirable
• Knowledge of Financial Systems: Desirable
• Knowledge of IT Systems: Desirable
• All Appointment are subject to the Labour Legislation in the respective country.