Senior Business Analyst at Ozow

• We’re looking for a Senior Business Analyst to join our team and help shape innovative payment solutions. You will bring expertise in card-based and alternative payment systems, combining strong product strategy skills with technical insight. 
• In this role, you’ll lead requirements gathering, facilitate workshops, and define business metrics and acceptance criteria for our core payment platform and related products. Working in an agile, fast-paced environment, you’ll collaborate with developers and stakeholders to ensure clarity, prioritize requirements, and resolve conflicts quickly. 
• If you thrive in a start-up culture and want to drive impactful payment solutions, we’d love to hear from you. 

Your role and responsibilities 

Requirements Analysis & Documentation  

• Understand user stories and participate in requirements analysis 
• Be responsible for ensuring requirements are approved and signed off by relevant stakeholders 
• Understand the project scope and key deliverables 
• Collaborate with other business areas to analyse and deliver the relevant artefacts required for the project 

Stakeholder Management & Communication  

• Build and maintain good working relationships with all stakeholders 
• Proactively communicate progress, risks, assumptions, and dependencies 
• Be the liaison between the business, the Product Owner, and the Technical Teams 

Project Delivery & Coordination  

• Understand the interdependency of work items and teams 
• Ensure project initiatives are implemented within the given timeframe 

Process Improvement & Quality Assurance  

• Conduct gap analysis to identify and present recommendations to improve solutions and business processes 
• Perform user acceptance testing to ensure business requirements have been met 

Training & Knowledge Sharing  

• Compile training packs and provide training to stakeholders where required 

You are an ideal candidate if you have 

• 6+ years working as a Business Analyst. 
• Must have relevant Diploma or Degree. 
• Experience working with agile methodologies – a true believer. 
• Excellent communication and leadership skills. 
• Tenacity and drive are vital qualities. 
• Experience of payment technology implementations would be beneficial. 

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.