Senior CCTV Technician at Bidvest Facilities Management

ROLE PURPOSE

The main responsibility of the CCTV Technician is for undertaking various pre-planned and reactive maintenance tasks and new installation works encompassing either, CCTV, Access Control, Security Systems equipment. You must demonstrate a knowledge of Private Security Industry Regulation Act and knowledge of South African National Standards.

MAIN OUTPUTS

• Management of Installation and configuration of IP CCTV systems and associated Access Control Systems
• Evaluate signal quality and performance with computers, networks and software
• Repair and Configuration of CCTV systems
• Management of the proactive inspection of equipment as per schedule
• Detection and addressing of any faults or potential faults
• Mentor and train technicians
• Accurately logging and tracking of requests
• Troubleshooting and repairs on all CCTV systems
• Escalate the faults and provide feedback to Customer on the maintenance actions
• Perform ad-hoc inspections and maintain quality of team
• Proactive monitoring of sites and detection of potential faults
• Accurate interpretation of alarms and the causes of faults
• Escalation of alarms/faults within Bidvest Facilities Management in order to provide minimum down time
• Prioritization of faults and alarms
• Ensure that NVRs, CCS machines are operational and that all cameras are recording
• Effective feedback to Contact Centre management, regional management, and also external clients where applicable
• Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the BMS system
• Ability to investigate and pickup trends
• Ability to take proactive decision and timeous completion of corrective action
• High accountability for own actions
• Display understanding of clients (internal and external) needs
• Offers knowledgeable, efficient and friendly service
• Communicates in a professional, diplomatic manner with good voice quality and articulation
• Ability to prioritize and coordinate outputs
• Escalate and establish time frames with the correct facilitators

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Grade 12
• Certification of Senstar Symphony
• N6 and/or Trade Test (Electrical or Fire or Access Control). National Diploma advantageous
• Drivers License
• Leadership of a team of techncians
• Minimum of 5 – 8 years’ exposure to a CCTV environment
• Initiative and information seeking
• Achievement motivation
• Teamwork and cooperation
• Values diversity
• Flexibility
• Languages
• Need to be able to work shifts work
• Need to be available on short notice

FUNDAMENTAL COMPETENCIES

• Personal and professional integrity
• Attention to detail
• Influencing skills
• Team player with strong leadership ability
• High energy levels and action orientated
• Results orientated and highly motivated
• Excellent time management