Bidvest Facilities Management was founded in 2002 under the name Total Facilities Management Company (TFMC). It was a joint venture with Atkins, one of Western Europe's leading engineering and facilities management organisation. The purpose was to facilitate the outsourcing of the infrastructure management group within a major organisation, and to embed inte...
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ROLE PURPOSE
The ESG Analyst will support data collection, validation and integrity efforts for the Environmental, Social and Governance (ESG) data across multiple entities/ sites to enhance the quality of the business’s disclosures. The role will play a key role in monitoring progress towards environmental goals for carbon, energy, waste, water and other ESG metrics. It will support data assurance and reporting processes and provide valuable insights to ESG programs and initiatives through analysis, stakeholder engagement and reporting.
MAIN OUTPUTS
- ESG data management
- Review and document ESG data collection processes.
- Assess and monitor availability, quality and integrity of data and engage with business entities to facilitate timely interventions.
- Develop and implement Data Improvement Plans to ensure that data is reliable, complete, auditable and is of high integrity and accuracy.
- Gather, review, and consolidate ESG data.
- Undertake internal audit reviews of data collection processes and data quality.
- Monitoring, measurement and performance review
- Analyze ESG data and provide critical insights.
- Track and review ESG performance against pre-determined baseline and targets at all business levels.
- Benchmarking performance against appropriate benchmarks - against past performance (internal benchmarking), peers (external benchmarking/ best in class) as well as national and international best practice (reference benchmarking).
- Benefit tracking of implemented sustainability initiatives.
- External assurance of ESG information
- Preparing for the external assurance process.
- Coordinating the assurance process.
- Implement recommended improvements/ changes year on year.
- Identify and track ESG and climate change trends, best practices, frameworks and standards and communicating those relevant to internal and external stakeholders and using the information to re-align processes and reports as well as to develop new services and client offering.
- Advise our clients and find solutions for their ESG and climate change related challenges.
- Compile and submit reports – monthly, quarterly and annual.
- Support the development and implementation of sustainability strategies, action plans and targets to increase sustainability impact in the group in line with the business strategy.
- Identify and manage key ESG and sustainability trends, risks and opportunities in line with core business objectives and the maximisation of social and environmental impact.
- Develop and maintain relationships with internal, external and regulatory stakeholders in order to keep abreast of the industry trends and to remain competitive.
- Share knowledge and industry trends with the business entities and other key stakeholders during formal and informal interaction.
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- At least a bachelor’s degree graduate preferably in environmental sciences or sustainability or engineering.
- Matric
- Valid Code 8 Drivers’ License and own car
- 3 plus years of professional sustainability-related experience.
- Experience and knowledge of the main reporting frameworks, standards and initiatives (e.g. CDP, GHG Protocol, GRI, SBTi, plus latest ESG reporting developments)
- Scope 1, 2 and 3 GHG Accounting and Reporting.
- Carbon management and strategy experience.
- Experience and knowledge of holistic dimensions of sustainability (social, economic, environmental e.g. UN SDGs) a plus.
- MS Office packages
- Occupational Health and Safety Act (OHSA)
FUNDAMENTAL COMPETENCIES
- Personal impact/ persuasiveness
- Confidence
- Composure
- Listening skills
- Result orientation
- Planning
- Tenacity
- Initiative/ proactivity
- Innovation
- Problem solving
- Analytical ability
- Judgement
- Interpersonal skills
- Peer relationships (ability to work in teams)
- Trusting others
- Motivating others
- Time management
- Technical report writing skills
- Organizational ability
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ROLE PURPOSE
Performs administrative and office support activities for multiple projects and engineering resources. Duties may include fielding telephone calls, receiving and directing visitors, travel arrangements, filing, receipting, and recording of documentation received. The updating of data in SAP.
MAIN OUTPUTS
- Registering of projects on SAP
- Apply for and tracking of working refs
- Tracking of completion documents and ensuring the correctness thereof
- Preparation of documents for PM approval
- Health & Safety Data monitoring and tracking
- Sourcing of project plan, cash flow and other data from relevant suppliers
- Updating of project data on SAP
- Preparation & issuing of reports to relevant requestors
- Filing of all project data within project file (electronic)
- Adhoc tasks as required
- Ensure all transactions in SAP and all activities are done in accordance with the approved policies and procedures
- Ensure data integrity on all platforms
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Diploma would be advantageous
- Grade 12
- Valid Driver’s license: Code 8
- 5 Years project pertaining to the building industry administrative support. Management and information system similar or equal to SAP. SAP experience preferential.
- Project Administration
- Basic Financial Management knowledge
- Basic Facilities Management knowledge
- MS Office and SAP
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ROLE PURPOSE
To carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards
MAIN OUTPUTS
- Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements
- Deliver planned and reactive maintenance service covering full hard FM spectrum on electrical installations and minor building works
- Liaise with the business control center on maintenance work to be carried and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance
- Carry out task requirements on job cards, as per Client and Company requirements
- Conduct maintenance of electrical equipment in accordance with maintenance schedules
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
- Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution
- Ensure quality of work and timeous completion of all field request
- Provide constant feedback to the Supervisor & Client on restoration of operations
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- N3 - N6 in Electrical Engineering
- Trade-Test in Electrical
- Matric (Senior Certificate)
- Valid SA Drivers License, Wireman’s License
- 3yrs relevant experience within the electrical engineering (maintenance) field, min 2yrs experience in Trade
- Practical knowledge on working on air breakers & PLCs
- MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
- Knowledge of OHS Act
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Good Written Communication
- Customer Focus
- Innovative
- Problem Analysis
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
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ROLE PURPOSE
The main responsibility of the CCTV Technician is for undertaking various pre-planned and reactive maintenance tasks and new installation works encompassing either, CCTV, Access Control, Security Systems equipment. You must demonstrate a knowledge of Private Security Industry Regulation Act and knowledge of South African National Standards.
MAIN OUTPUTS
- Management of Installation and configuration of IP CCTV systems and associated Access Control Systems
- Evaluate signal quality and performance with computers, networks and software
- Repair and Configuration of CCTV systems
- Management of the proactive inspection of equipment as per schedule
- Detection and addressing of any faults or potential faults
- Mentor and train technicians
- Accurately logging and tracking of requests
- Troubleshooting and repairs on all CCTV systems
- Escalate the faults and provide feedback to Customer on the maintenance actions
- Perform ad-hoc inspections and maintain quality of team
- Proactive monitoring of sites and detection of potential faults
- Accurate interpretation of alarms and the causes of faults
- Escalation of alarms/faults within Bidvest Facilities Management in order to provide minimum down time
- Prioritization of faults and alarms
- Ensure that NVRs, CCS machines are operational and that all cameras are recording
- Effective feedback to Contact Centre management, regional management, and also external clients where applicable
- Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the BMS system
- Ability to investigate and pickup trends
- Ability to take proactive decision and timeous completion of corrective action
- High accountability for own actions
- Display understanding of clients (internal and external) needs
- Offers knowledgeable, efficient and friendly service
- Communicates in a professional, diplomatic manner with good voice quality and articulation
- Ability to prioritize and coordinate outputs
- Escalate and establish time frames with the correct facilitators
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Grade 12
- Certification of Senstar Symphony
- N6 and/or Trade Test (Electrical or Fire or Access Control). National Diploma advantageous
- Drivers License
- Leadership of a team of techncians
- Minimum of 5 – 8 years’ exposure to a CCTV environment
- Initiative and information seeking
- Achievement motivation
- Teamwork and cooperation
- Values diversity
- Flexibility
- Languages
- Need to be able to work shifts work
- Need to be available on short notice
FUNDAMENTAL COMPETENCIES
- Personal and professional integrity
- Attention to detail
- Influencing skills
- Team player with strong leadership ability
- High energy levels and action orientated
- Results orientated and highly motivated
- Excellent time management
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ROLE PURPOSE
Drive and implement the strategy around service standards, hospitality, and service excellence across the Clients facilities management portfolio.
Ensuring quality of the services rendered by service partners in addition to BFM meets or exceeds the client’s expectations consistently. Implementing, executing and monitoring the services that are provided on the contract in respect to Soft Services, catering and FOH customer touch points within the BFM remit.
Ensuring accurate billing of these services which affect GMP and adhoc billing; to ensure commercial viability of the contract. Reporting on these services and their performance monthly to Absa and internally.
Establishing and maintaining a Best-in-class service standards for al Facilities Management functions on the Absa Account. Driving a “one Bidvest” culture across the contract with all service partners.
MAIN OUTPUTS
Service Delivery and Operational:
- Contract ownership of service standards and service delivery in Catering; softs service; FOH and concierge and remote ATM cleanings related functions.
- Seek and implement initiatives to assist operations in measuring required service standards.
- Be aware of buildings and services implemented or terminated on the portfolio, and ensure services are sold up or sold down accordingly. Further, where it is a sell up, surety given to ensure the service standard is implemented to the required contract standard per service provider.
- Ensuring innovation and promotional activity around catering is continuous and maintained.
- Ensuring that catering offerings remain of the highest standard and are implemented consistently across the national portfolio, considering varying LSM levels in each Clients building.
- Monitor and report on service partner and supplier non-conformance on the FM account; and ensure this is tracked and resolved.
- Offer support to the operational; project and engineering divisions of the contract where service standard implementation is required (in GMP or Adhoc) and ensure this is maintained.
- Development of customer journeys and moments of truth, as well as the implementation of the associated mystery shopper programmes with the buy-in of the service partners
- Design and assess cyclical visits for Service Standard Workstream leads to proactively manage standards.
- Alignment of service delivery outputs to the Clients strategic initiatives
- Assessment of operational performance of FM teams; in alignment to service standards to ensure continued consistency nationally.
- Implementation and development of measurement tools to continuously assess the service performance on the contract, and sentiment of the Clients customers.
- Contract Quality assurance nationally ensuring service standards are aligned to agreed bank service standards.
Financial:
- Monitor and report on service credits due to the account from the soft services partners.
- Innovation in the related services to create efficiency in soft services and catering.
- Optimisation of costs for the purposes of achieving savings targets on the FM account
- Identify opportunities to grow the FM contract on the Absa account that can grow the basket of services offered.
- Ensure service contracts are fulfilled by service providers based on PO’s issued, and to claim credits where they were not.
- Ensure contract profitability; through understanding GMP, responsible cost management and driving innovative solutions.
- Ensuring WIP / GRIR are within the required and acceptable days.
Strategic:
- Development of a customer focused service ethic culture that can be implemented; that is uncompromising and of the highest level on the Clients contract (Best in class) – development of these and “key moments of truth” is pivotal with the correct stakeholder engagement.
- Strategic drive to ensure all soft service align under BFM on the contract in respect to culture of service delivery and operational outputs.
- Identify strategic opportunities across the account that can benefit the greater contract not only service standards.
- Use of technology to drive efficiency and innovate on the account.
- Contract Compliance & Governance:
- Ensure contract and account are compliant in terms of the governance requirements.
- Ensure compliance to all process that have been documented in the contract that bearing on service standards and soft services.
- Ensure the CN process is complied with through operations when engaging with service partners to ensure service delivery is not impacted.
- Continually assess if all dashboards and reporting is adding value to the account and is useful. Innovate around those dashboards to continuously improve the data reported.
- Annually review service partners SLAs with the commercial / procurement team and ensure its relevance to the current running of the contract.
- Continually assess contractual service standards to seek improvement; opportunities for growth; as well as savings opportunities.
- Proactively manage customer feedback and keep track of this, with resolutions
- On-boarding of ED suppliers and initiatives to ensure service specifications are aligned to the contract requirements and to assist the bank in achieving their SD and ED targets.
- Continued reporting to the client and Contract NOE on the service delivery of all soft services and hospitality aspects of the contract; as well as service partner performance and associated commercial management.
People Management & Team Dynamics:
- Responsible for the motivation and managing of the division’s team members.
- Development and implementation of a training programme to drive the desired culture on the FM contract that all teams and suppliers will prescribe to
- Identifying training needs and gaps and executing on these with training that will benefit the contract.
- General account leadership; through collaboration with colleagues in Operations; Contract Commercial compliance; Projects; and Engineering
- Managing the output and performance of the Service standards team and their input across operations nationally.
- Assistance where required on any IR / HR related issues on the account or within BFM.
- Drive a culture of collaboration with all service partners on the account.
General:
- Involvement in key projects to understand impact on service delivery of service stands and related costs, and contract scope.
General Administration:
- Customer feedback reporting
- Review communications, marketing material and promotional items put forward by service partners prior to communication to the client.
- Benchmarking of services on the account.
- Hold weekly documented meetings with service partners and service standards teams.
- Management and assessment of the outputs of the service standards leads.
- PPM management for softs services providers.
- Attend and participate in client meetings.
- Update and maintain all records pertaining to soft services.
- Site visits report review as submit by Service standards lead per area.
- Assist with the design and implementation of CI and uniforms.
Health & Safety:
- Adhere to the BFMs Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
- Adopt and maintain ISO policy, procedures and standards for the site.
- Implement any measures you may identify in accordance with the standards and procedures.
- Meet and maintain H&S Audit results of 85% per audit.
Reporting:
- Prepare presentations for operations/relevant stakeholders monthly encompassing:
- Catering and vending BI
- Soft services calls and PPM performance
- ATM cleaning performance and maintenance
- Service Standards Reporting
- Manage SLA interims of closure of calls or work orders – Monthly PPM dashboard for soft services
- ATM dashboard monthly
- Compile and prepare statistics/reports as and when required.
- Hygiene reporting for Catering
- Daily performance of catering operations
- Consumable report - Usage Mix of products – Hygiene and Cleaning
- Adhoc:
- Undertake any other responsibilities as directed by management.
- Responsible for further specific projects as delegated by your line manager.
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Matric (Grade 12)
- Hospitality or Facilities Management Qualification
- Degree or Postgraduate / Higher Diploma
- Driver’s License
- 5 to 8 Years’ experience in a similar environment; experience in hospitality leadership role or facilities management leadership role and with dealing with hospitality providers or stake holders.
- Senior management and Executive management experience
- Customer services experience and knowledge of service level agreements will be advantageous
- Knowledge of the Absa account and services
- Experience manging large teams
- Commercial & Financial management experience
- IR / HR knowledge
- Service Delivery knowledge
- IMS (Integrated Management System)
- Microsoft Office (Intermediate)
- SAP Knowledge
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BRIEF ROLE DESCRIPTION:
Managing the quality of the services rendered by internal teams; overseeing multiple activities by planning, implementing, executing, and monitoring the services that are provided on a respective contract. Ensuring accurate delivery of these services against the required SLA and service standards.
KEY PERFORMANCE AREAS
- Ownership of service delivery in Cleaning; hygiene; indoor plants; landscaping; waste management; confidential waste; catering and hot beverage vending; Shuttle services and related functions. Particular areas of focus would include delivery against the contracted service standards, operational performance, commercial compliance, measurement of performance, Customer focus and service excellence.
- Ownership of service delivery soft services partners and functions on respective contracts
- Continuous structured engagement with all soft services key account and operational leaders
- Strategic drive to ensure all services align under BFM on the contract and align to the service excellence principles
- Drive “Best in class” customer service ethic and delivery across the soft services portfolio through the measurement of service standards against the clients SLA requirements to articulate value to us and the client
- Drive innovation and efficiency to reduce costs and achieve savings
- Implementation and development of measurement tools to continuously assess the service performance on a contract, and sentiment of customers or end users.
- Assessment of operational performance of service partner teams; in alignment to service standards
- Ensuring standardization of all services across the national portfolio.
- Assessment and collation of data from measurement tools to continuously assess the service performance on a contract, and sentiment of the client’s customers.
- Develop contract or client specific audits against SLA
- Continually assess audit content and relevance to the respective client or contract
- Identify and Initiate cost optimization opportunities and communicate these to stakeholders
- Alignment of service delivery outputs to the client’s strategic initiatives and requirements nationally for soft services.
- Log and resolve service delivery concerns using RIMS on SAP
- Ensure monthly service contract adherence (PPM) is managed end-to-end including credits notes are passed where required
General Administration
- Customer feedback reporting
- Benchmarking of all services
- Service standards Audits
- Consumable reporting - Usage Mix of products – Hygiene and Cleaning
- Hold weekly documented meetings with service partners
- Soft Services PPM management
Health & Safety
- Adhere to the BFMs Safety, Health, Environmental, and Quality (SHEQ) Management System’s Policies and procedures as applicable to this position.
- Adopt and maintain ISO policy, procedures, and standards for all service partners
- Implement any measures you may identify in accordance with the standards and procedures
- Management of Catering and Hot Beverage vending food safety results.
Reporting
- Prepare presentations for Operations/relevant stakeholders when required.
- Manage SLA in terms of closure of calls or work orders – Monthly PPM dashboard for soft services
- Monthly Vendor reporting
- Service standards or RIMS dashboard monthly reporting
- Compile and prepare statistics/reports as and when required in particular an operational view of soft services performance for Governance forums
- Service standards audits and reports completed monthly per client requirements
Adhoc
- Undertake any other responsibilities as directed by management.
- Responsible for further specific projects as delegated by the Executive.
MINIMUM REQUIREMENTS
- Matric
- Hospitality or Facilities Management Qualification
- Degree or Higher Diploma
- N/A
- Grade 12
- Driver’s License
- 5 to 8 Years’ experience in a similar environment; experience in hospitality leadership role or Facilities management leadership role and with dealing with hospitality providers or stake holders.
- Customer services experience and knowledge of service level agreements will be advantageous
- Catering or Food & Beverage Hospitality experience is advantageous
go to method of application »
Job Overview:
We are seeking a Senior Technician to carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.
Responsibilities:
- Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements.
- Deliver planned and reactive maintenance services covering the full hard FM spectrum on standby plants, electrical installations and minor building works.
- Liaise with the client control center on maintenance work to be carried out and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance.
- Carry out task requirements on job cards, as per Client and Company requirements.
- Conduct maintenance of electrical equipment in accordance with maintenance schedules.
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans.
- Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution.
- Ensure quality of work and timeous completion of all field request.
- Provide constant feedback to the Supervisor & Client on restoration of operations.
Qualifications:
- N3 - N6 in Electrical Engineering with Trade Test.
- Matric (Senior Certificate).
- Valid SA Driver’s License, Wireman’s License.
- 3yrs relevant experience in the electrical engineering (maintenance) field.
- Practical knowledge on working on air circuit breakers and PLCs.
- Practical Knowledge of EPS Controllers (Deep Sea; Gencon; Lovato; Mitsubishi; Siemens etc.).
- MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge.
go to method of application »
Job Overview:
We are seeking a Senior Technician to carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.
Responsibilities:
- Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements.
- Deliver planned and reactive maintenance services covering the full hard FM spectrum on standby plants, electrical installations and minor building works.
- Liaise with the client control center on maintenance work to be carried out and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance.
- Carry out task requirements on job cards, as per Client and Company requirements.
- Conduct maintenance of electrical equipment in accordance with maintenance schedules.
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans.
- Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution.
- Ensure quality of work and timeous completion of all field request.
- Provide constant feedback to the Supervisor & Client on restoration of operations.
Qualifications:
- N3 - N6 in Electrical Engineering with Trade Test.
- Matric (Senior Certificate).
- Valid SA Driver’s License, Wireman’s License.
- 3yrs relevant experience in the electrical engineering (maintenance) field.
- Practical knowledge on working on air circuit breakers and PLCs.
- Practical Knowledge of EPS Controllers (Deep Sea; Gencon; Lovato; Mitsubishi; Siemens etc.).
- MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge.
- Knowledge of OHS Act.
Method of Application
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